YouTube Customer Service Issues

Archive 65

The following are issues that customers reported to GetHuman about YouTube customer service, archive #65. It includes a selection of 20 issue(s) reported December 3, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am struggling to remove access for a user on a Brand Account/YouTube channel. I have changed myself to the primary owner, and it only lists my name without an email. Despite trying all my known emails, I cannot find any permissions or invitations listed on any Brands/Channels. I am unable to re-invite myself because I have already changed the old user to Managed permission, preventing me from adding anyone while logged in as them. How can I access an account that I seemingly own without receiving any emails about a role change?
Reported by GetHuman4035788 on الثلاثاء ٣ ديسمبر ٢٠١٩ ٢١:٣٦
I cancelled my YouTube TV subscription because one of my kids mistakenly signed up, confusing it with regular YouTube. I've been trying to cancel for two months now. In November, even though we couldn't access YouTube TV on our devices, I discovered I was still being charged. Now in December, I see another charge. I'm really upset as I don't have $50 to spare, and it feels like my money is being taken unfairly. I am requesting an immediate refund.
Reported by GetHuman4035989 on الثلاثاء ٣ ديسمبر ٢٠١٩ ٢٢:١٢
I signed up for a 1-week free trial of YouTube TV. When they tried to charge my card at the end of the trial, it was declined as I didn't have enough funds. I promptly cancelled the subscription upon receiving the email about the declined payment. A few days later, I deposited $75 into my account and later noticed a $50 charge from YouTube, despite cancelling. I urgently require a refund as the $75 was meant to cover my expenses for the week, and now I am left without it.
Reported by GetHuman4036037 on الثلاثاء ٣ ديسمبر ٢٠١٩ ٢٢:٢٠
Hello, I am Jayden F., and my mother is an active YouTube user with an account called Cherbits. She posts various videos capturing our family moments and trips, finding joy in creating this content. Unfortunately, one of her videos was flagged for copyright infringement, putting her entire channel at risk of being taken down. We are struggling to download her videos, which hold sentimental value as they feature family members who are no longer with us. I am reaching out to inquire if there is a way to download all the videos or negotiate an alternative to shutting down her channel. She has put immense effort into building her channel, almost reaching 2,[redacted] subscribers, and I want to prevent all her hard work from vanishing. Any assistance you could provide would be greatly appreciated. Thank you for your prompt attention to this matter. Have a great day.
Reported by GetHuman-jfraserf on الأربعاء ٤ ديسمبر ٢٠١٩ ٠١:٢٦
I have a YouTube channel named Passion to Profession, and my monetization was disabled, but I have resolved all the issues. Despite this, my monetization remains disabled. I kindly request a review of my channel, as it is YouTube Partner verified and linked to one AdSense account. Please enable my monetization, as I have addressed all the previous issues. I would greatly appreciate it if YouTube could enable my monetization. Thank you.
Reported by GetHuman-abbyvira on الأربعاء ٤ ديسمبر ٢٠١٩ ٠٤:٣٦
There is an app on Google Play designed for YouTubers to exchange subscriptions, likes, and views. However, the login process appears deceptive. I propose monitoring such activities regularly to ensure compliance and prevent potential issues. I am willing to investigate these practices and report any violations for a fee of $[redacted]. Thank you.
Reported by GetHuman-nilrem on الأربعاء ٤ ديسمبر ٢٠١٩ ١٠:٤٤
I have a YouTube channel called chorou7net. It's close to meeting the requirements, but there's an issue. I feature a picture of the cartoon character Luffy from the anime "One Piece" on my phone screen in my videos. I'm unsure if this goes against YouTube's new "Children's Law." However, my content isn't geared towards children. I focus on explaining topics related to making money online.
Reported by GetHuman4038470 on الأربعاء ٤ ديسمبر ٢٠١٩ ١١:١٨
I recently subscribed to YouTube TV to watch the CMA Awards. However, a few days later, I cancelled my membership. Unfortunately, as I was cancelling, my computer restarted, and I didn't realize the cancellation didn't go through. I only noticed recently that the subscription fee was deducted from my account. I had to then go and cancel it again. I am hoping to get a refund as this was a mistake on my part. Thank you for your assistance.
Reported by GetHuman4039981 on الأربعاء ٤ ديسمبر ٢٠١٩ ١٦:١٠
I signed up for the YouTube TV trial, but canceled it on the third day as instructed. Despite following the steps to cancel through my settings and the mobile app, it did not cancel, which is frustrating. To my surprise, $50.00 was taken from my account for a full month subscription without my authorization. I discovered this charge on my bank statement, and I am not happy about it. I need this issue resolved promptly, and I want the subscription canceled without any further delay.
Reported by GetHuman4041004 on الأربعاء ٤ ديسمبر ٢٠١٩ ١٩:٠٧
Dear YouTube Team, I am writing this morning to address the frequent wrongful disabling of monetization on my channel. Despite reviewing the policy multiple times, my channel keeps getting flagged. I have not uploaded any violating content, and the two videos on my page belong to me. I am tired of having to repeatedly request to be monetized. Is there a way to speak with someone to resolve this issue? Thank you, M. Brannon [redacted] [redacted]
Reported by GetHuman4041416 on الأربعاء ٤ ديسمبر ٢٠١٩ ١٩:٣٢
I received three strikes on my channel for using a total of 30 seconds to 1 minute of other creators' videos. Two strikes were set to expire soon, but I received a third before they could. I was not stealing content; I was discussing and providing insights for the community. Unfortunately, my channel is now on the verge of termination in 9 days. Despite submitting counter notifications, they were all rejected. I tried to reach out to one person who issued a strike, offering apologies and even suggesting an apology video, but they were uncooperative and rude. The other person has not responded at all. I'm seeking advice on how to save my channel, which has 80,[redacted] subscribers and holds over [redacted] videos that I've diligently curated over the past 5 years. It's disheartening that this is happening on my birthday.
Reported by GetHuman-bobbyfro on الأربعاء ٤ ديسمبر ٢٠١٩ ٢٠:٤١
I am experiencing difficulties with YouTube TV on my projector TV. I tried to cancel the free trial, but my credit card was already charged during the trial period. Rather than canceling and losing $50, I would like to suspend the service temporarily while I resolve the projector TV issue. Once resolved, I plan to resume the subscription without losing money. Could you please adjust my account accordingly?
Reported by GetHuman-gallickr on الخميس ٥ ديسمبر ٢٠١٩ ٠١:٢٩
I am experiencing issues with my Youtube playlists disappearing both on IOS and the online platform. Strangely, I can still add songs to them, but they do not appear on my playlist list. This seems to be happening mainly to older playlists, and I have noticed them disappearing one by one. I am worried and confused by this situation. I would appreciate it if I could get my playlists back or at least receive a list of the videos in them. I also seek reassurance that this issue will not occur again in the future. For further communication, please note that the included email is not my primary Youtube account email.
Reported by GetHuman-mhuellst on الخميس ٥ ديسمبر ٢٠١٩ ٠١:٥٨
I recently noticed that some of my private playlists on my YouTube account (Froakster1397) have disappeared. These playlists are significant to me, and I am eager to retrieve them. Strangely, although they are not visible in my playlist list on iOS or Chrome, I am still able to add songs to them. I am frustrated by this issue and am requesting the return of my playlists or at least a list of the songs within them. Additionally, I seek assurance that this will not occur again. Please reach out to me via email for any further details you may require.
Reported by GetHuman-mhuellst on الخميس ٥ ديسمبر ٢٠١٩ ٠٢:١١
YouTube TV customer service lacks a direct phone number for assistance. I encountered an issue when my account card was hacked and had to cancel it, resulting in a failed payment. I request paper billing to be sent to my address at [redacted] E. Locust, Bloomington, Illinois [redacted]. Alternatively, you may reach me at [redacted]. Providing a telephone support option would improve customer service. Considering Sling TV as an alternative due to the lack of direct contact with YouTube TV. Please reach out to me at the listed phone number for further assistance.
Reported by GetHuman-bmburden on الخميس ٥ ديسمبر ٢٠١٩ ٠٢:١٧
Hello, My name is Kulbinderjit Paul Cudal from Manila, Philippines. I am a writer/director in our local industry. I believe I opened my YouTube account around [redacted], with fewer than 10 videos uploaded, all being trailers for my films. My YouTube channel name is Paul Singh Cudail, which is also my screen name in the movies I've worked on. I am facing issues accessing my account as I have forgotten my email address, password, and the contact number I used during registration. I would like to recover my old account, Paul Singh Cudail, which has 77.1K subscribers to date. I am hopeful that you can assist me in this matter. Please reach out to me at [redacted] Thank you, Paul Singh Cudail Manila, Philippines
Reported by GetHuman4043975 on الخميس ٥ ديسمبر ٢٠١٩ ٠٥:٣٩
Hello, I am Kulbinderjit Paul Cudal from Manila, Philippines, a writer/director in our local industry. I created my Youtube account around [redacted] and have fewer than 10 videos uploaded, consisting of my film trailers. My Youtube channel name is Paul Singh Cudail, which is also my screen name used in my movies. I am experiencing issues accessing my account due to forgetting my email address, password, and the associated phone number. I aim to recover my old account with 77.1K subscribers and would appreciate assistance in retrieving it. You can reach me at [redacted] Thank you. Best, Paul Singh Cudail Manila, Philippines
Reported by GetHuman4043975 on الخميس ٥ ديسمبر ٢٠١٩ ٠٥:٤٦
I gave up on my YouTube account, but my friend encouraged me to try to get it back. He was able to recover his account after a month, so now I'm seeking help because I believe my YouTube account was falsely terminated. I was banned for "spam, scams or commercially deceptive content," but upon reviewing my channel, there are no misleading links or deceptive thumbnails. I have never spammed or scammed anyone. My channel is not even monetized yet. I am not sure what commercially deceptive means, but if it involves illegal sponsoring of fake brands, I demand proof. My appeal to YouTube was ignored, and my account has been banned for months now. I would appreciate any assistance in resolving this issue since I value my channel. You can find my channel here: [redacted]. Thank you for your help.
Reported by GetHuman-lordhent on الخميس ٥ ديسمبر ٢٠١٩ ١٥:٢٩
I have a great idea for a YouTube channel that focuses on advertising different products and services. Before I launch it, I want to make sure it complies with YouTube's policies. I also intend to monetize the channel, but without running affiliate marketing. I just want to clarify this with YouTube to ensure everything aligns with their rules.
Reported by GetHuman4046639 on الخميس ٥ ديسمبر ٢٠١٩ ١٧:١٩
Kate Yup's channel may come across as ASMR, but the comments section reveals concerns about her well-being. Her videos contain distressing messages, such as spelling out "help" in titles and ominous threats. The frequency of her uploads, like the upcoming one, adds to the unease. In a recent video, she hinted at a disturbing fate. The situation is deeply troubling and has understandably left many feeling unsettled.
Reported by GetHuman4047487 on الخميس ٥ ديسمبر ٢٠١٩ ١٩:٣٠

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