Hello, my company's Youtube brand account hosted * channels until recently. Now I can o...

GetHuman-somnium_'s customer service issue with YouTube from October 2019

Help with my YouTube issue
The issue in GetHuman-somnium_'s own words
Hello, my company's Youtube brand account hosted * channels until recently. Now I can only see * of them and not the *rd, which was the main one. The company had * account initially, so we asked a colleague to delete the other * (under other brand accounts),but he might have deleted also the main channel by mistake. Either this or due to multiple security issues in the Admin account that owns the brand accounts, the channel was suspended. I would prefer to speak on the phone, as the matter is complex.

GetHuman-somnium_ did not yet indicate what YouTube should do to make this right.

How GetHuman-somnium_ fixed the problem
While logged into the Admin account on Google I clicked https:**myaccount.google.com*brandaccounts to see the Brand Accounts associated with Youtube. If you click there you see whether one or more accounts are suspended. You click on it and you can then resolve any security issues (there were plenty in my case because the company didn't have a policy in place) and then clicked on "Manage Permissions". I noticed that on the Youtube brand account the primary owner had also been suspended (displayed the gray crossed mark).**I then cross-referenced https:**admin.google.com* to confirm that was the issue. I found out that an Admin had suspended the primary youtube owner from the Google Admin panel * days ago (because he no longer worked for the company for a year), so any account associated with him had also been suspended. They should have instead *) transferred primary Youtube brand account ownership to Admin or current member of staff, then removed that user from the Brand Account team. **As soon as I did that and via the *st link shared above, I was able to appeal the case and reinstate the account within minutes.
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Customer service issue
Reported by GetHuman-somnium_
Oct 16th, 2019 - 3 years ago
GetHuman-somnium_ shared how to fix
Seen by 3 customers so far
Similar issue to 48425 others
0 customers following this
Items needed
Email on Account
Phone Number
Name of Account Holder


GetHuman-somnium_ started working on this issue
Oct 16th, 2019 8:27am
GetHuman-somnium_ shared this issue with followers on Twitter
Oct 16th, 2019 8:31am
GetHuman-somnium_ confirmed the issue is fixed. Hooray!
Oct 16th, 2019 12:42pm