YouTube Customer Service Issues

Archive 57

The following are issues that customers reported to GetHuman about YouTube customer service, archive #57. It includes a selection of 20 issue(s) reported October 6, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello YouTube support, I am the owner and creator of the YouTube channel Truvoragort. I would like to inquire about the scenario where some players' names in my videos contain curse words. These names are unintentionally visible in the game scenes I record. Could this potentially affect my YouTube channel or videos in any way?
Reported by GetHuman-truvorag on domenica 6 ottobre 2019 12:02
Hello, I was meeting the creator requirements, but unfortunately, one of my employees accidentally deleted user addresses in G-suite, which caused the deletion of significant Youtube channels with a large following. Despite assurances that the data would be retained, all videos and subscribers are now gone. I am associated with Youtube as a creator but unable to reach the Youtube team due to the lost addresses. The G-suite team has a 20-day recovery period that has already elapsed. I am seeking advice on how to recover the channels and content. Thank you for any assistance. - Mark
Reported by GetHuman3713672 on domenica 6 ottobre 2019 13:45
Last night, a YouTuber by the name of JB Gunner shared my private photos during his livestream. He continues to broadcast this morning, seemingly unperturbed due to his partnership status. Here are the channels associated with him: 1. The J.B. Gunner Show 2. GUNNER GAMING 3. #GunnSquad 4. Gunner's World 5. J.B. Gunner 6. J.B. Gunner Face 2 Face 7. J.B. Gunner On-Air 8. J.B. Gunner Reacts 9. J.B. Gunner Travels 10. Money Mindframe 11. Park Life TV 12. Pro Wrestling Affiliates 13. Gunner Sports Affiliates 14. JB Gunner vs The World 15. The King & Cuck Show 16. The Legend of Tear Drop 17. The MMA Kingdom Furthermore, a screenshot of the livestream can be found here: [Link to screenshot image].
Reported by GetHuman-themadds on domenica 6 ottobre 2019 14:49
My girlfriend signed up for a free trial of YouTube TV but didn't realize she needed to manually cancel the service to avoid charges. We haven't used the service at all and have been billed twice. I just discovered this after seeing the last charge. I would greatly appreciate assistance with resolving this issue and hopefully obtaining a full refund for the two unused months. I have her information and will provide my email for the support team to contact me. Thank you.
Reported by GetHuman3714687 on domenica 6 ottobre 2019 17:43
I tried the YouTube TV free 5-day trial and found it to be disappointing. Although it offered a few exclusive shows, the service itself was subpar. I noticed I had one day remaining on the trial, so I decided to watch a show before canceling it, as I don't find it worth $50 monthly. I was just unexpectedly charged $53.11 for the subscription, despite having a day left on the trial. The player is glitchy, difficult to navigate, and sometimes lacks subtitles. I believe the service is overpriced and not worth it. I request a refund for the charge and wish to discontinue using the service immediately.
Reported by GetHuman3715581 on domenica 6 ottobre 2019 21:36
My son lives in Nashville and visited me in Knoxville today. He put me on his account, and now my iPhone says I have access to the Knoxville area local channels. We will continue to add recordings based on our home area networks. However, when I try to watch YouTube TV on my TV, it says my access is limited. I have tried signing in from my home area on both my computer and mobile device, but I keep getting a code that leads me back to the limited access screen. Do we need to do something else to get YouTube TV working properly? Thank you, Tommy.
Reported by GetHuman3715712 on domenica 6 ottobre 2019 22:15
Please ensure that videos posted on YouTube are thoroughly reviewed prior to being uploaded. It is concerning to see content that is harmful, such as instructing children to harm their families overnight. Those responsible for posting such videos should face legal consequences. The current state of YouTube is alarming. The recent Momo incident and the inappropriate content on Roblox videos are particularly distressing considering Roblox's target audience being children. For the safety of all users, stricter measures need to be enforced to prevent such harmful content from being circulated on the platform.
Reported by GetHuman3716416 on lunedì 7 ottobre 2019 01:57
I have a new channel named "Depression and Suicide: The Truth" to discuss the important topic of mental health openly. Due to my physical disability from a past suicide attempt, there was concern that I might be at risk. I want to assure everyone that I am currently receiving treatment and not in danger. I kindly request the removal of the "disturbing to some viewers" tag from my initial video upload.
Reported by GetHuman-jmdroli on lunedì 7 ottobre 2019 03:04
My husband signed up for YouTube TV for the trial, but we canceled it before the trial ended. However, when I checked the TV, it showed that our subscription ends in 29 days. I am concerned if we have already been charged for this despite canceling on time. We do not want any charges for YouTube TV as we do not want the service. Can you please look into this matter and ensure that my husband's account was not charged the $50 for YouTube TV since we canceled our subscription? Thank you.
Reported by GetHuman-fishmank on lunedì 7 ottobre 2019 03:05
Dear YouTube Team, I am writing to address the termination of my YouTube channel, which I believe was unjustified as I have always complied with YouTube's Terms & Conditions. I did not receive any notification regarding specific violations that led to the termination. I kindly request a review of my channel to investigate if my videos were mistakenly flagged by users. I have dedicated over two years to my channel, creating unique content. If any videos are found to violate the Community Guidelines, I am willing to remove them promptly to restore my channel. I urge you to rectify this situation at your earliest convenience. Thank you for your attention to this matter. Sincerely, KG
Reported by GetHuman-ksirsath on lunedì 7 ottobre 2019 07:38
I mistakenly signed up for YouTube Premium, and I would like to cancel my subscription before it renews. Unfortunately, I cannot find the "Cancel Subscription" option in the subscription section of my iPhone settings. I am worried about forgetting to cancel it before the renewal date. I need to reach out to YouTube to request the cancellation of my subscription. Thank you.
Reported by GetHuman-steveezz on lunedì 7 ottobre 2019 14:32
I am having trouble accessing the various options under "learn a new skill" provided by YouTube creators. However, when I try to access them, I receive the following message: "You are signed in as [redacted], but you don't have permission to access this item. Only the recipient of the email can access this page. Sign in as a different user." The message further states: "You need permission to access this item." The email account I am using is the one listed below, and I am unsure why this issue is occurring. If there is any way to resolve this, I would greatly appreciate your assistance. Thank you.
Reported by GetHuman-panaslig on lunedì 7 ottobre 2019 18:23
My YouTube channel got demonetized after creating a TuneCore account, which resulted in a copyright claim against my own content. I've been unable to contact either TuneCore or YouTube to resolve this issue. My channel's monetization has been affected, causing financial losses. The copyright claim indicates that I am the rightful owner of the content in question. I need assistance in restoring monetization to my YouTube channel.
Reported by GetHuman-anaeisme on lunedì 7 ottobre 2019 18:57
I have noticed some unusual activity on my YouTube account. There are searches and viewed videos that I did not initiate since I only watch videos and do not create them. Suspecting hacking, I am uncertain whether to create a new account or simply log out. To regain control and ensure only I access my account, I have logged out of all devices except my own. I am eager to resolve this issue promptly.
Reported by GetHuman3722079 on lunedì 7 ottobre 2019 21:25
Hello, I am a new YouTuber looking for guidance on how to qualify for the YouTube partnership program. I have realized that 5 out of my [redacted] videos contain music from a party vlog. I am concerned if this will impact my eligibility to join the program. Currently, I have one video with music in the background, and I fear it may hinder my approval in the future. If I ensure that my future videos don't include copyrighted music, will I meet the requirements for the program in the future?
Reported by GetHuman3722644 on lunedì 7 ottobre 2019 22:53
Hello, I'm Larissa S. I have a YouTube account linked to [redacted] However, I'm unable to access my old account from [redacted] as I don't remember the sign-in email or password. I believe the email could be either [redacted] or [redacted] Uncertain of which one it is, I stumbled upon an old video of mine on that account that I wish to have removed, along with the entire account and its content. Could you assist me with this, please?
Reported by GetHuman3724377 on martedì 8 ottobre 2019 08:14
My channel was hijacked on September 20, [redacted], with ownership transferred to someone else. I received a message from the YouTube team on Twitter confirming the hijacking. Following their instructions, I created a new brand account. However, YouTube suddenly suspended this brand account, leaving me unable to access it. The brand account affected is "Satria Kambang," and the hijacked channel is "Satria Liverpool." The email associated with the account is [redacted] Thank you, Refi Satria.
Reported by GetHuman-rsatria on martedì 8 ottobre 2019 10:34
I have been singing on Starmaker since September 10, [redacted], if I'm not mistaken. I recently shared some of my latest video songs from Starmaker on my verified YouTube account. If this is not allowed, I can remove them without any problems since the option is available after successfully uploading on Starmaker. I did this because I have been singing on Starmaker since childhood for personal enjoyment. I never intended to violate any copyright issues. However, I am now receiving emails stating that there is a copyright problem. I would appreciate your help in resolving this matter and ensuring I comply with all terms and conditions. Thank you and best regards, Pawan Mishra, a singing enthusiast. Email - [redacted], [redacted]
Reported by GetHuman-pk_mis on martedì 8 ottobre 2019 14:23
My 8-year-old daughter, Saina Sobati, is unable to sign in to her YouTube channel "Red panda_playz" after changing her iPad. We suspect her channel may have been created with one of the following email addresses: [redacted], [redacted], [redacted], [redacted], or [redacted] We cannot remember the correct password associated with these emails. Can anyone please assist us with this issue?
Reported by GetHuman3726529 on martedì 8 ottobre 2019 16:05
I was banned from YouTube without any valid reason, and despite three months of attempting to contact them, I keep receiving automated responses. I mostly post gaming content, yet they accuse me of posting 18+ material or begging for subscribers. Interestingly, I observe other users engaging in self-promotion in the comments. I did not engage in such behavior. Unfortunately, I cannot provide my account link since it's banned. Please reach out to me via email or any available means. I am just a 14-year-old boy. Thank you for your attention. -S.H.
Reported by GetHuman-samihafi on martedì 8 ottobre 2019 16:32

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