YouTube Customer Service Issues

Archive 51

The following are issues that customers reported to GetHuman about YouTube customer service, archive #51. It includes a selection of 20 issue(s) reported August 28, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I've been searching for a song featured in an Ark Survival Evolved video by a now-deleted content creator, CrispyJosh, with 34k subs. The video titled "OUR IMPRINTED GIGA GOT INSTA KILLED!? RUSH HOUR WIPE JUNGLE DWELLERS" has been removed from YouTube. I'm specifically looking for the second song used, preceded by "Halsey - Gasoline (Oscar's Remix)." The following track is uplifting with a female voice and an energetic beat. Although I don't recall any lyrics, I hope someone can help me identify or recover the video. Any assistance would be appreciated. Thank you. -Tom
Reported by GetHuman-tomdoetg on Wednesday, August 28, 2019 11:30 PM
Dear YouTube, I am submitting this complaint because there is a channel named Casey The Vyonder that has stated in a video that she intends to take my video ideas without regard for ownership. She has also been disrespectful to myself and others while we are attempting to address this issue. In her video, she mentioned creating a series called "The World of Comedy," a concept I had already developed, implying plagiarism of my series' storyline. I have refrained from reporting her due to concerns that she may have accessed my phone number during the account creation process. To prevent the immediate loss of both my main and secondary channels, I kindly request you to verify if she has my phone number and contact me at my number [redacted]. Thank you.
Reported by GetHuman3503104 on Thursday, August 29, 2019 5:43 PM
Attention Mr. Trump and family, I am a 65-year-old man of God facing hardship due to the VA and BVA for 40 years. I have won my case several times and big entities like Yale College want to represent me in a lawsuit against the Secretary of Veteran Affairs. If a quick settlement isn't offered like 16 years ago, involving disability benefits and backpay for me and my disabled son, David K. C., we may have to proceed legally. Reach out promptly to avoid a potential nightmare. I am a black vet, civil rights advocate, from Benton, MS. I have faced challenges with my VA benefits since [redacted] due to a back injury during service. Despite multiple victories, the VA continues to delay payments. Recent communication with officials shows they acknowledge my case but still haven't resolved it. I'm prepared to take further action if necessary. Thank you. Rev. Dolphus C., Benton, MS.
Reported by GetHuman3279043 on Friday, August 30, 2019 5:16 AM
I am contacting you regarding videos related to Powernomics by Dr. Claud Anderson that have been uploaded to YouTube without authorization. These videos include titles such as "Powernomics with Dr. Claud Anderson," "Dr. Claud Anderson Inappropriate Behavior A Road Block to Empowerment PowerNomics," and others. It is crucial to note that using Dr. Anderson’s work, image, or words without permission can be detrimental to him, particularly economically. We kindly request that you show respect for Dr. Anderson by promptly removing these unauthorized materials from your site. Instead, you can direct your audience to Dr. Anderson's official YouTube channel at www.youtube.com/DrClaudAnderson or visit www.powernomics.com for more information. We hope to resolve this matter amicably. For any inquiries, please reach out to us at [redacted] For reference, here are the links to the unauthorized videos: 1. [redacted] 2. [redacted] 3. [redacted] 4. [redacted] 5. [redacted] 6. [redacted] 7. [redacted] Director of Data and Social Systems PowerNomics Corporation Of American Inc. (email address)
Reported by GetHuman-nazabbas on Saturday, August 31, 2019 1:55 AM
Hello, I am Melana Yang, and I have an account on YouTube under the username ‘MelanaYang’ without spaces, which I believe was created around [redacted]. Although I no longer actively use this account, there is a makeup tutorial video featuring my face that I would like to have removed along with the entire account if necessary. I have attached a photo of my driver’s license to verify my identity, and I can provide further evidence if needed. Unfortunately, I have been unable to access the associated email account ([redacted]) despite numerous attempts, as Yahoo is unable to assist me in this matter. I have screenshots of emails sent from my old account to my current email address ([redacted]) as additional proof of ownership. Kindly assist me in deleting the MelanaYang YouTube account or specifically the ‘Smokey eye’ makeup tutorial video. Thank you, Melana P.S. I have also sent this request to [redacted] but wanted to confirm if this is the correct email address for assistance.
Reported by GetHuman3514034 on Saturday, August 31, 2019 6:26 PM
Subject: Help Needed to Recover Hacked YouTube Channel I am a subscriber of the Indian YouTuber, WolfyGamer98, who recently had his channel hacked on August 19, [redacted]. He explained in a livestream how the hacking occurred and even streamed from the hacked channel to inform his viewers about the situation. The hacker gained access to his main Google Account, changed the password, and transferred ownership of the channel. The channel was renamed "PhoenixHack" and unauthorized videos promoting game hacks were uploaded. Despite contacting YouTube via Gmail and Twitter, there has been a delay in recovering the account. WolfyGamer98 needs urgent assistance to reclaim his channel as he is unable to access it even after recovering his Google Account. Your help in resolving this issue promptly would be greatly appreciated. Thank you.
Reported by GetHuman3515927 on Sunday, September 1, 2019 5:46 AM
Hello everyone, I prefer using prepaid cards for online purchases rather than bank cards with high limits due to past issues. I've had some bad experiences with my checking and savings accounts. Using prepaid cards limits potential losses in case of fraud. I've been a user of YouTube Premium and Google Music for years, using prepaid cards for payment. I am puzzled why I cannot use the same card for YouTube TV, as they are under the same company but have different payment requirements. It would be more straightforward if the payment methods were unified. I am facing difficulties adding YouTube TV to my Roku device and wonder if I can also stream YouTube Premium on it. I have a brain injury, and the process has been challenging for me. I am keen to resolve these issues promptly. Thank you for your assistance. Best regards, S. Golden
Reported by GetHuman3521627 on Monday, September 2, 2019 4:56 PM
Hello, I require assistance with our company's YouTube account, Performance Lifestyle, Inc. I am in the process of cleaning up our social media for posting new content. Upon review, I discovered another Performance Lifestyle account on YouTube. We originally registered the Performance Lifestyle YouTube channel in [redacted] without a space between Performance and Lifestyle. Historically, when searching "Performance Lifestyle" on YouTube, we were consistently found at www.youtube.com/performancelifestyle, so it is puzzling to find another account under the same name but with a space separating the words. The other account is at www.youtube.com/performancelifestyle, while our current one is at www.performancelifestyle.com/user/performancelifestyle. We suspect our channel has been overtaken, and we are now using a different YouTube domain. We are seeking to reclaim our original domain and have trademark rights in North America for Performance Lifestyle.
Reported by GetHuman3533448 on Wednesday, September 4, 2019 6:16 PM
YOUTUBE I usually don't do this, but I feel it's important to speak up. The "true crime" YouTube community has become too extreme. Supporters and their followers are harassing, threatening, and bullying individuals. I do not create content myself but as a viewer, I'm shocked that channels like granny fanny, the critical kay, miss Mensa, mary marlowe, and the glarer not only exist but are flourishing. It's crucial to investigate these creators as they propagate drama, especially targeting the family of Shannan Watts, who tragically lost her life. They should be permanently shut down for profiting from others' pain. The father of the victim even pleaded on Denver news to stop the cruelty towards their family. Google must take action to stop this hurtful content. Thank you, Elise Buskey.
Reported by GetHuman3533899 on Wednesday, September 4, 2019 7:28 PM
Hello, I recently noticed a charge of $19.36 for YouTube Premium on my Mastercard ending in [redacted], dated August 28th, [redacted], which I didn't authorize. Additionally, I have been unknowingly billed twice a month for Google Music since October 25, [redacted], to August 28, [redacted]. The total unauthorized charges amount to $[redacted].14. I have never used nor requested these services. I have contacted the necessary parties requesting a refund and cancellation of these subscriptions. I want to ensure that my card is not used for any payments without my explicit consent. Your prompt attention to this matter is greatly appreciated. Thank you, Linda Welsh.
Reported by GetHuman3536244 on Thursday, September 5, 2019 5:17 AM
Hello, my name is Mario S. Yesterday at work, I noticed two suspicious individuals with cameras taking pictures outside the building where I work. I initially thought they might have been sent by the management company to update building photos. However, upon calling the management company, I confirmed they were not sent by them. I politely asked the individuals who they were sent by, but they were uncooperative, hostile, and began filming and taking pictures of me. While I respect their right to freedom of speech, I believe they should be more respectful towards others. It is not right for them to film people without consent and potentially post it on YouTube to mock them. Everyone deserves privacy, especially at their workplace. It is concerning that they seem to provoke and harass individuals, only to turn around and threaten legal action when confronted. Their behavior is hypocritical and invasive, especially towards the tenants in the building who may not want to be captured on camera without permission.
Reported by GetHuman-marioypa on Friday, September 6, 2019 1:16 AM
I have a Hispanic last name, but English is my primary language. I consider myself American with a Caucasian background. I'm puzzled about the ABC Democratic Debates Title Screen being in Spanish on the YOUTUBETV app. (The screen where it prompts if I want notifications or to record it). I'm curious if there's an algorithm guiding how customers are targeted. Was it intentional to display it that way? The text reads: "TU VOS [redacted] TU VOTO" EL DEBATE DEMÓCRATA." Whether it was ABC or Google behind this, I find it offensive to assume I only use Spanish. I don't speak or read Spanish at all. This incident reflects societal challenges. Many Americans, like myself, embody various cultures, yet racial divisions seem to overlook our existence. I'm tempted to express my frustration aggressively, but as Ron Burgundy says, "Stay Classy". Whether a programming decision, it felt racially biased and patronizing towards my perceived background. It leads me to feel like demanding accountability.
Reported by GetHuman3541872 on Friday, September 6, 2019 3:27 AM
My YouTube account was mistakenly suspended, possibly due to copy-pasting text during a live-stream. I assure you, my account is not used for any malicious purposes. It is solely for watching content, learning programming, school help, and occasional commenting. I am willing to provide any proof needed to support my claims. Thank you.
Reported by GetHuman-manjney on Saturday, September 7, 2019 8:35 AM
I want to address a channel many are aware of, Brooke Houts, who posts videos with her dog. Recently, she unintentionally posted unedited footage of herself mistreating her dog by hitting and abusing it. This behavior is disturbing, and myself along with many others are urging for her removal from YouTube. It's disheartening to see an animal being exploited for views and profit. If you haven't seen the video, I advise against watching it due to its distressing content. Although removed from YouTube, it can still be found elsewhere. Please take this matter seriously as this girl should not continue using her platform to harm her dog for personal gain. Thank you for your attention to this matter.
Reported by GetHuman-jakaba on Saturday, September 7, 2019 6:52 PM
I am experiencing an issue with my YouTube channels. I have two channels named "Anxiety Abolished." One channel contains two videos ("9 Ways to Stop Panic Attacks" and "11 Tips to Crush Anxiety"), while the other has only one video ("9 Ways to Stop a Panic Attack"). I would like to keep only one channel under the name "Anxiety Abolished." I have been unsuccessful in uploading the second video to the channel with one video, possibly because it is already in the other channel that I am unable to locate. I hope that clarifies the situation. I need assistance in resolving this matter. Thank you for your help. Regards, Cris.
Reported by GetHuman3553447 on Sunday, September 8, 2019 11:30 AM
Subject: YouTube Channel Termination Reversal Request Hello YouTube Team, I am writing to appeal the termination of my YouTube channel, Jannet Moya. I strongly believe that my videos did not violate any of the community guidelines. I kindly request you to review my channel again to ensure that there has been no mistake or wrongful flagging by other users. My videos do not contain any violent or graphic content, hateful speech, threats, spam/scam material, or misleading metadata. I strive to follow all the rules and guidelines set by YouTube, and if I have unknowingly violated any of these policies, I sincerely apologize. I humbly ask for the reinstatement of my channel. I assure you that I will be more careful in the future with my video uploads to comply with all YouTube policies. Thank you for your attention to this matter. Sincerely, Jannet Moya [redacted]
Reported by GetHuman-moyajann on Sunday, September 8, 2019 6:18 PM
Fraud Alert: Beware of a potential scam by Mr. Peter Larry Mark using the email [redacted] He may attempt to blackmail you for 4k by threatening to share personal photos of Linda McNeal from [redacted] Despite promises of love, prosperity, and marriage, be cautious as this behavior seems suspicious. After he allegedly left his credit and ATM card during a trip, his demands for money raised red flags. Stay vigilant and refrain from sending any funds. Notify Plenty of Fish, the platform where the encounter originated, about this situation. Communication with Peter can be established via the provided email address. Sincerely, Linda McNeal.
Reported by GetHuman3556636 on Monday, September 9, 2019 4:09 AM
While setting up my music playlist on my phone, the playlist suddenly disappeared, leaving me frustrated. Music means everything to me, and losing over [redacted] songs due to this YouTube glitch is disheartening. I urge you to address this issue promptly and find a solution to restore deleted playlists. If this problem persists, it may impact my decision to continue using YouTube. Additionally, I am interested in the YouTube Partner Program, so resolving this issue is crucial. Can you assist me in recovering the deleted playlist? Concerned, Laura.
Reported by GetHuman-lollyb on Monday, September 9, 2019 9:22 AM
Dear Sir, I received a notification that my Youtube account has been suspended due to alleged violations of the Community Guidelines. I believe this occurred because during a recent live stream, I repeatedly posted a question seeking clarification on the topic being discussed. Despite my attempts, the question went unanswered, leading me to post it multiple times with no intent of causing harm or violating any policies. The question was solely related to the topic at hand, with no inappropriate content. I kindly request the reactivation of my Youtube account, assuring you that this was an isolated incident. Moving forward, I will be vigilant in adhering to all Youtube policies. I have a genuine interest in educational content, as evident from my subscriptions, and value the platform greatly. I ask for your understanding and request the reinstatement of my account. Thank you for your consideration. Account Details: Email: ars***@gmail.com Username: Arshit Admin
Reported by GetHuman-arshitan on Monday, September 9, 2019 10:44 AM
Hello, my name is Preeti D. from Kolkata, India. I subscribed to one of your channels, Brij Mohan Suri. I had a consultation regarding my horoscope with him on WhatsApp. He requested cash payment of [redacted], which I made to his account. However, it has been 15 days, and he is not responding to my messages or calls. I believe he might be a fraud. Please investigate this matter as I am facing financial instability and explained my situation to him. My contact number is [redacted]. Thank you.
Reported by GetHuman3557555 on Monday, September 9, 2019 11:16 AM

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