YouTube Customer Service Issues

I am having trouble accessing my YouTube account. Recently, I found out my 16-year-old son had used my computer to try to post inappropriate videos on the platform without my permission. After being notified by YouTube via email, I addressed the issue with my son and took measures to prevent any future incidents by installing a biometric fingerprint lock on my computer. I have been a loyal user of YouTube for years and value the content and subscriptions on my account. I kindly request that my account, associated with the email address [redacted], be reinstated. I apologize for any inconvenience caused by my son's actions.

I will refrain from using YouTube until the decision regarding the Christian veteran group is reversed. It seems questionable that while the name Christian was removed, the name Muslim was allowed to stay on the same day. I will be contacting my congressman and senator, as well as reaching out to approximately 40 congressmen to urge them to take similar actions against YouTube as they have with Facebook: fine YouTube and launch an investigation. It is important for YouTube and Facebook to keep in mind that the next election cycle may bring a Republican-controlled House, Senate, and presidency. Should YouTube persist in being a company that discriminates and leans heavily left, it will not sit well with these individuals. To the person reading this who doesn't make the rules for YouTube, please share this message. Farewell for now. Have a wonderful weekend.

It's puzzling why the Great Oaks Gulf War Veterans' ads were rejected under the "Christian" keyword citing a religious policy violation while they were accepted under the "Muslim" keyword. This discrepancy seems to be causing a perception issue. A prompt correction would be wise, especially after it gained attention on Fox News. The situation has upset a significant portion of viewers who identify as Christian, impacting your advertising demographic. Until an apology is issued and the matter rectified, I will be joining the boycott of YouTube. The current situation, driven by political correctness, appears misguided to most people, and advertisers like myself are essential. It's essential for Silicon Valley to recognize the implications of their decisions on their financial supporters.

Dear Concerned Party, I am reaching out regarding a matter of significant importance to me. It has come to my attention that the Mighty Oaks Foundation, a supporter of PTSD victims, specifically post-war trauma survivors, placed an advertisement with your company which was removed due to the keyword "Christian" being deemed unacceptable. I have observed that the term "Christmas" is accepted, likely due to its significant monetization potential for you. Furthermore, it has been brought to my attention that the keyword "Muslim" is considered acceptable, which I believe could have discriminatory implications for a company of your size. This policy is not only offensive to me but potentially to millions of others who have utilized your services in the past. I cannot support a company with such discriminatory practices moving forward. I urge you to recognize the unjust nature of this discriminatory approach and take steps to rectify the situation promptly. I sincerely hope that this was an oversight on your part. Warm Regards, R.M. W.

Hello, Yesterday at 11 am, our Gmail account was hacked, and subsequently, our YouTube account was deleted. The hacker also removed the recovery email and phone number associated with our Gmail "[redacted]" Although we managed to regain access to the Gmail account through the month and year setup, we are locked out of our YouTube channel due to this cybercrime incident that occurred this morning at 11 am (27-07-[redacted]). We are a reputable News Channel with a significant number of subscribers and viewers, whose content is well-followed. We urge you to address this urgent matter promptly. To regain access to our YouTube channel "Nation One," kindly provide us with the necessary steps for recovery. Thank you, Nation One Contact: [redacted] Email: [redacted], [redacted]

Hello, Thank you for your email. We do not appreciate your concern regarding the accuracy of the information provided in the legal request. All the information provided is accurate. We believe the reason for the suspension is not valid for the following reasons: 1. We are the sole company that owns the content rights. Our videos are filmed and recorded in our studios. 2. We have one AdSense account linked to E3mel Business Channel with Publisher ID pub-[redacted][redacted] and Customer ID [redacted]. This account is not linked to any other channel or website. 3. Our content consists mainly of business tips and complies with YouTube's terms and conditions. 4. Our YouTube channel has been active since [redacted] and has always complied with YouTube's terms and conditions. 5. We have not received any email or messages indicating fraudulent information in the legal request leading to the termination of our YouTube account. 6. We are unaware of any association with an account that violates YouTube's policies. We are eager to have our channel restored to continue providing tips to youth and entrepreneurs. We await your response, as the suspension of our YouTube channel has caused significant issues.

Around a year ago, my channel got terminated for possible violations like spam and community guidelines on Twitch. Back then, I was regularly streaming and posted a few videos to announce my broadcasts. However, after a few times, my channel was suspended indefinitely, which felt very severe given my clean record until then. I have tried appealing multiple times, but all have been rejected. I am aware of the rule violations now and the updated terms of service, including a first offense warning, which makes the situation even more frustrating. I just want my channel reinstated.

I created an amazing video, processed it, but then realized I wasn't verified. Without hitting publish, I closed the tab and got verified, uploaded the video with a custom thumbnail, added tags and advanced options. When I wanted to publish, the site claimed there was a duplicate on my channel, which isn't true. I double-checked multiple times, closed everything, and tried again, but the message persisted. I'm feeling lost and frustrated. This first video is crucial to me, and I'm seeking assistance urgently. Best regards, NerooN

I am experiencing difficulty accessing my YouTube account named MegaKpopAddiction. This account, which I have used for the past 5-6 years, seems to have disappeared and I cannot log in. I recently started a new channel with a different Gmail account due to my old Gmail being partially managed by my school. The MegaKpopAddiction account was created using the Gmail [redacted] and contained important unlisted videos and playlists that I can no longer access. When I attempt to log in using my email and password, it directs me to a new account without any of my previous content. Despite confirming that the email was linked to my old account, I cannot find the MegaKpopAddiction channel when searching. I discovered a public playlist with lyric videos under the channel name, but I am unable to locate any other information. It is perplexing that I have the correct login details but cannot access my original account.

A YouTube video titled "Exploring Abandoned Prison in the Woods" has been posted. The site shown is private and fenced off to prevent trespassing. The video seems to promote illegal entry and trespassing on the property, including my own private residence, known as "The Governor's Lodge." Despite efforts by the current site owner and myself to prevent unauthorized access, the video portrays individuals gaining unlawful entry and may encourage such behavior. I am in the process of contacting the UK Police regarding this issue and request the immediate removal of the video. Hosting this clip appears to endorse illegal trespassing.

I have been watching YouTube for over ten years. I used to believe that YouTube was a great platform where anyone could find diverse opinions and easily research different topics. However, lately I feel that YouTube is now giving in to government and corporate influences, as well as personal political agendas from within the platform itself. This shift is ruining what YouTube used to stand for. I want to tell YouTube that it holds the responsibility of sharing valuable information, and when information is suppressed, it only breeds wrongdoing. I grew up in the 1980s and remember how the media during the Gulf War in the 1990s often withheld crucial information, which prolonged the conflict and led to countless deaths. I urge YouTube to restore the voice of the common person and maintain the open platform it once was. We need a balanced society where information is freely accessible. Without this, we risk repeating the information control of the past and facing dire consequences. I recognize the challenges YouTube faces with preserving balance, especially concerning copyright issues, but it's clear that information is being stifled. The shift from a free platform to a controlled one is harming YouTube. Thank you for allowing me to express my views. Please prioritize individual choices, as supporting the individual means supporting everyone.

Hello Team, I am S.Rajeswari, a Carnatic Music Teacher sharing my music classes on YouTube. Recently, I received a Composition Claim on one of my videos. Some channels are stating they own or have licensed the content. I am puzzled by how these claims are accepted on YouTube. I hold a Diploma in Carnatic Music from Tamil Nadu Annamalai University with the title of Sangeetha Bhushan. I create my own content using my training from my music college. How can other channels claim my compositions? Carnatic Music traces back to Purandara Dasa, known as the Pitamaha of Carnatic music for his foundational teachings. I question the validity of these claims on my original content. Can anyone provide insight on this matter?

My YouTube account was wrongly suspended/terminated three days ago. I never received a prior email explaining the issue, and I have not been informed of the reason for the suspension. I have submitted an appeal, but it may take up to 30 days to process. Waiting that long is challenging for me as I had around 2,[redacted] subscribers, and I have been regularly uploading content for 5-6 years. I have always followed the rules and community guidelines. YouTube should improve their review process by notifying creators via email about the reasons behind account suspension to help them understand the issue and work towards resolving it.

Hello YouTube team. I am reaching out because my Google account was deleted, which resulted in my YouTube account being terminated without my consent. When I try to create a new account, I encounter an error message stating that I cannot do so due to past account issues. I have been wrongly accused of violating community guidelines or copyright policies, despite not having an AdSense account, activating monetization, posting inappropriate content, or engaging in any abusive behavior. This situation has left me feeling physically and emotionally drained, stressed, and even considering seeking medical help. I am passionate about being a part of YouTube and eager to have my account reinstated. Your assistance in resolving this matter would be greatly appreciated. Sincerely, a dedicated YouTube user P.S. I am currently focusing on my education and future career, with YouTube being a hobby. If my channel becomes successful, I aspire to pursue it full-time.

You removed a video for hate speech. Although it was abrupt, I wouldn't label it as hate. Last time this happened, I voiced my concerns to them. My comment on the video gained support from many viewers, which seemed to quiet the situation. Removing videos can make them martyrs and fuel their viewers. Rest assured, if it were true hate speech, I wouldn't have reached out. Perhaps you've heard about my response from the creator and other viewers. Last time, her email to me was quite unpleasant. The video was from the patriotic nurse. I would like her and the viewers to see my reaction, as I believe they will respond in a similar manner.

Hello, I hope you are doing well. I require assistance from the YouTube team regarding my account. My Google account was deleted without my consent, leading to the termination/suspension of my YouTube account. Despite submitting an appeal, it was rejected without a valid reason. I have provided my URL, but when attempting to create a new account, I encounter an error message stating I cannot do so due to past account issues. I am being accused of violations I did not commit and am sincerely apologetic for any unintentional breaches of community guidelines or copyright policies. It is perplexing as I do not have an AdSense account, have not activated monetization, engaged in any inappropriate behavior, or violated any terms. This situation has taken a toll on me both mentally and physically, causing extreme stress. I am considering seeking medical attention due to the distress this has caused. I am on the brink of tears and desperate to regain access to my beloved YouTube account, as I am passionate about being a part of the platform. Your prompt assistance in resolving this matter would be greatly appreciated. Sincerely, A YouTube enthusiast

Hello YouTube, my name is Antonio Amador, and I am a big fan of SuperMarioLogan. This channel has a large following with many subscribers and views, bringing laughter to my days. I understand that there have been concerns about the content being inappropriate, leading to the channel being restricted from earning through ads. If the channel stops creating videos, it would take away the joy and laughter it has brought us. I urge you not to overlook this message as it could affect not only the channel but also YouTube itself. With millions of subscribers, the impact could be significant. SuperMarioLogan has been a part of our lives for almost 12 years, spreading laughter and joy. As a fan, I ask you to reconsider enabling ads on their channel to support their growth. This unique channel is cherished by many, and your support would mean a lot to the fans. Thank you for your attention.

When reaching out to them, please have the following information handy: Email: [redacted] Phone Number: [redacted] Account Holder: Brian Coombes Password I am missing some of this information. To explain the issue: On August 2nd, I bought seasons 11 and 12 of The Big Bang Theory through the YouTube portal. I was surprised to see that I was charged AUD$[redacted].99 per season. I did not receive any confirmation of these costs, except for small green print on the screen indicating $40 for SD and $44.00 for HD. If I had known the price, I would not have made the purchase. Furthermore, the picture quality was poor, with frequent pixelation and distortion, along with out-of-sync sound. The playback would often freeze and not load. I am requesting a refund given these circumstances. Thank you, Brian Coombes You have not specified the purchased seasons yet.

I've been unable to access my original Gmail account for approximately two and a half years now, registered under [redacted] This account is also linked to my initial YouTube channel, TranKQuiLL27, where I have videos dating back 10 years of me performing my songs for the first time, as well as collaborations with the band Future Leaders of the World, and performances with my own band. I can't recall the email associated with my second YouTube account, Cody Miller, or the password for it. The content on these channels mainly features my band TranKQuiLL, solo performances with an acoustic guitar, and appearances with the band Sick Puppies. Despite reaching out to Google multiple times to recover my old account, I'm unsuccessful due to not remembering past phone numbers. I can only recall my recovery email, which is still my band email. I'm hopeful that YouTube might assist me in restoring access to my old channels. Overall, I'm willing to provide any necessary details to regain access to both my YouTube accounts and Gmail, as I plan to link them to my band email and secondary email, [redacted] Simplifying this setup would greatly benefit me regarding YouTube. I'm looking forward to your response. Thank you, J.C. Miller - TranKQuiLL.

I am having trouble with YouTube searches not displaying correctly. Despite watching channels and specific videos before, it can't find what I look for. For instance, when I search for 'armarda,' a streamer I follow, it should be the third result, but it's missing. When I use a search engine, I can only find his channel with no content. This issue happens with other searches too. Additionally, I recently had an accident, losing my phone. Google doesn't allow me to recover my accounts ([redacted] or [redacted]) as I can't receive the text code on my lost phone. It's frustrating that Google collects so much of my data but can't use it effectively for customer service. Why gather all this information if they can't link accounts together?