YouTube Customer Service Issues

Archive 46

The following are issues that customers reported to GetHuman about YouTube customer service, archive #46. It includes a selection of 20 issue(s) reported July 12, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I would like assistance with deleting my old YouTube profile. It was created about 10 years ago and I can't remember the email associated with it. I want it removed as it contains my name and picture. I have tried contacting YouTube without success. If I am unable to resolve this, I may consider legal action. GetHuman successfully assisted me in deleting my Facebook account, and now I seek help with YouTube. Thank you for any support you can provide in this matter.
Reported by GetHuman-nroom on الجمعة ١٢ يوليو ٢٠١٩ ١٤:٢٦
Hello, I operate a channel named Blu Ripples Career Counselling and Consulting Services. On the 6th of July, my computer crashed, leading me to reinstall everything. Unfortunately, I couldn't recall the Gmail account connected to this channel, causing me to create a new AdWords account to access it. Despite this, I am unable to access my YouTube channel due to a trial ad blocker that was activated before I lost access. AdWords requires the blocker to be removed, which I am unsure how to do. I am not very tech-savvy and would greatly appreciate speaking to someone patient who can guide me through either linking my new Gmail email to the account or deleting the current channel so I can start fresh. Thank you for your prompt assistance. Best regards, Katherine P.S. The new Gmail account I wish to link to my YouTube channel is [redacted]
Reported by GetHuman3239881 on السبت ١٣ يوليو ٢٠١٩ ٠٣:١٥
I need assistance regarding a Youtube comment notification issue. Despite my attempts to explain this to customer service, there seems to be a misunderstanding - there is no technical glitch. I am seeking guidance on how to remove or hide a notification for a comment that was posted and subsequently deleted. The notification in question contains an offensive message that I am unable to address due to its deletion. It is frustrating to be confronted with this unpleasant content each time I view my notifications. I would greatly appreciate instructions on how to manage or eliminate this specific notification from my account. Given the prevalence of negative comments on your platform, not being able to address this issue is concerning. It has been challenging to reach out directly, hence why I am utilizing this forum in the hopes of resolving this matter.
Reported by GetHuman-fiori_am on الإثنين ١٥ يوليو ٢٠١٩ ٠٠:١١
Greetings, I recently had my YouTube channel unfairly terminated. The termination occurred shortly after I participated in a popular streamer's activity, where followers were asked to spam "me" to have their content featured. Despite following suit, my account was banned for spam and deceptive content. I reached out to the streamer, who mentioned that spamming is common across all streams and might not have caused my termination. As my content was never misleading and I did not engage in spamming, the termination seems unjustified. My appeal was swiftly denied, leaving me with years of irreplaceable content on the channel. This situation is distressing, given the effort and time invested. I am in need of assistance to resolve this matter promptly.
Reported by GetHuman3248373 on الإثنين ١٥ يوليو ٢٠١٩ ٠٧:٣٧
Hello, I am Rikimaru Okada, and I am upset because my channel, Rikimaru's Channel, was deleted. I am puzzled about why this happened and would appreciate it if my channel could be reinstated. The channel's icon features a boy on the right and a Kermit puppet on the left. I am requesting the restoration of all my videos, playlists, subscribed channels, and everything else associated with my account by the end of today or this month. I deleted some content due to storage constraints, but I still want to preserve the videos I recorded before moving for the memories they hold on this YouTube account. Kindly ensure that everything is restored promptly and refrain from interfering with my account or channel in the future.
Reported by GetHuman-rokada on الإثنين ١٥ يوليو ٢٠١٩ ٢١:٥٢
A friend of mine had a YouTube account for almost a decade, with nearly 50,[redacted] subscribers. Unfortunately, her account was deleted recently due to alleged third-party claims of copyright infringement. This is extremely troubling as she creates all her own content and music. If there was any mistake regarding copyright, she is willing to remove the content herself. Losing her account means losing hundreds of videos from her personal life and travels. She has faced similar issues before due to delayed email responses. It is unjust and unfair. Please consider reinstating her account as her work is appreciated by a large following and valued by all of us.
Reported by GetHuman-agniurb on الثلاثاء ١٦ يوليو ٢٠١٩ ٠٨:٥٦
I requested information on the reason for my account being blocked. Instead of addressing my question, your response indicated my account has been deleted. According to your policy, a warning should have been given before three strikes occur. I have not received any notifications, and I believe it is unjust to block me without explanation. I am frustrated because I have not violated any terms. It seems suspicious that my laptop files have been deleted at the same time. I demand a thorough response to my complaint, not a generic automated reply. Please clarify the alleged wrongdoing. The situation is causing me stress, and as a new parent, I deserve respect in this matter.
Reported by GetHuman-iliveove on الخميس ١٨ يوليو ٢٠١٩ ٠٨:٥٦
To the responsible party, I am experiencing a significant issue with certain videos not playing to completion. One notably affected video is "[redacted] Nissan Maxima SL Review at Clarington Nissan," consistently buffering at the 5-second mark. This problem is not isolated to one video and has also occurred with other videos. Despite a stable WiFi connection, these interruptions persist on your platform. Please address this issue promptly as it appears to be on your end. I emphasize that my WiFi is reliable; therefore, I request a solution without needless suggestions to check my Internet connection. I am utilizing the app with the most recent update. Thank you for your attention.
Reported by GetHuman-marrbaby on الخميس ١٨ يوليو ٢٠١٩ ١٠:٢٥
Hello, my name is Picola Nugent, also known as Doll Nugent on YouTube. I have encountered issues with my channel since starting on YouTube four months ago. Every morning, my subscriber count seems to drop unexpectedly. Despite having 41 videos and some reaching over [redacted] views, my view count remains low, and the analytics show discrepancies in my subscriber count. It's confusing to see that even though my family in Jamaica is subscribed, the analytics show zero Jamaican followers. I invest a lot of time and money in my videos, so these inaccuracies in my view and subscriber counts are disheartening. I am sincerely requesting YouTube to address these issues.
Reported by GetHuman-dollnuge on الجمعة ١٩ يوليو ٢٠١٩ ١٣:٢٩
I am currently subscribed to YouTube TV and usually watch it on my home TV. Unfortunately, I forgot my password and am now attempting to log in from a different device, a new smart TV at my vacation home. When I tried to reset my password from my computer, I encountered an issue with multiple accounts. It appears I have an old YouTube account created in [redacted] and another account from [redacted], which is the paid YouTube TV account. However, when I tried to log in to the YouTube TV app on my computer to resolve the password issue, I received an error message stating that the Google app is not associated with a device. Now, my computer only remembers the [redacted] account and won't allow me to access the [redacted] paid account. I am feeling quite confused about how to proceed. Ultimately, I need guidance on accessing YouTube TV on my computer to change my password so that I can successfully log in from new devices.
Reported by GetHuman-jeanebje on السبت ٢٠ يوليو ٢٠١٩ ١٦:٣٩
I operate a YouTube channel under the name Chloe Blue and had it distributed by DistroKid a couple of years ago. I've had other channels under the same brand name "Chloe Blue" for many years, but this particular channel is where I professionally publish my music. I work as a musician, director, writer, and actress. The issue is that another person is using the name Chloe Blue as her rap alias, and her channel appears alongside my music, causing confusion. I've worked diligently for this not to happen. I'd appreciate it if my channels could be linked to avoid confusion between our content. While we share the same name, our work is entirely different. I've paid to have my music distributed on YouTube, and distinguishing between our channels should not be challenging. Your prompt attention to this matter would be greatly appreciated.
Reported by GetHuman-vahalani on الأحد ٢١ يوليو ٢٠١٩ ١٠:٠٣
I am a student from India studying mechanical engineering in my third year of a four-year program. I have been selected as a delegate for the Asia World Model United Nations III in Bali, Indonesia from November 13th to 16th this year. To attend, I need to cover accommodation and travel expenses totaling approximately $[redacted] (₹54,[redacted]). I am unable to afford these costs on my own and have sought help from my college. I kindly request financial assistance or sponsorship to support my participation in this beneficial conference. I am committed to acknowledging and promoting the sponsor through various platforms. Finances Breakdown: 1) Full Accommodation: $[redacted] (₹27,[redacted]) 2) Malindo Air Flight (November 12, [redacted]): $[redacted] (₹15,[redacted]) 3) Malindo Air Flight (November 16, [redacted]): $[redacted] (₹15,[redacted])
Reported by GetHuman-raaditya on الأحد ٢١ يوليو ٢٠١٩ ١٨:٤٢
My account, H.J., was suspended due to 3 copyright strikes. The account is linked to the German Emojis account, which was terminated today for sharing the same email. I feel it is unjust for my German Emojis account to be affected by the suspension of H.J. I have not violated any policies on the German Emojis account. Your assistance in resolving this matter is greatly appreciated. Please contact me at [redacted] I value getting the German Emojis account reinstated as it holds crucial uploads, playlists, and subscriptions. Thank you.
Reported by GetHuman3287682 on الإثنين ٢٢ يوليو ٢٠١٩ ٠٤:١٣
I am encountering difficulties with locating my videos on search results. It seems I may have been shadow banned since June or possibly earlier. My channel, AK Rain YT, features three of my original songs. I suspect something is wrong because another creator, with my permission, has posted one of my songs on their channel, and it appears easily in search results. Despite optimizing my keywords extensively, I have had no success. I have promoted my songs using flyers and shared links on Reddit, accumulating views. However, my most popular song only has 1.9k views. I am confident that I have not artificially inflated my view count. I fear that YouTube mistakenly shadow banned me. I kindly request the YouTube team to investigate and restore my videos to search results. I am eager to understand why they were removed as I have summer plans reliant on their visibility. Thank you, and I anticipate a prompt response.
Reported by GetHuman-akran on الإثنين ٢٢ يوليو ٢٠١٩ ١٠:٤٧
I recently lost access to my YouTube account due to a copyright claim that lacked sufficient details for Google to verify. This account has sentimental value to me as I have had it since [redacted] and it contains precious videos featuring my 5-year-old cousin that I am unable to retrieve from any other source. I kindly urge Google to reinstate my account so I can preserve these cherished memories. Thank you for your consideration.
Reported by GetHuman3295385 on الثلاثاء ٢٣ يوليو ٢٠١٩ ٠٨:٢٠
I received an email from YouTube a month ago informing me that my monetization was disabled. The email stated that after reviewing my channel, a significant portion of my content did not align with the YouTube Partner Program policies, making my channel ineligible for monetization. The email also mentioned that I could upload, edit, or delete videos to address the issue, so I decided to delete all my old videos and rebranded my channel to focus on gaming content. I uploaded some gaming videos and applied for monetization on June 17th, but it's been a while, and my monetization is still not enabled.
Reported by GetHuman3300264 on الثلاثاء ٢٣ يوليو ٢٠١٩ ٢٣:٣١
Dear Sirs, I am experiencing difficulty accessing my YouTube account. When I am denied access, I receive a message mentioning a brand account issue, which I do not understand. I am a fourth-grade teacher who has built a library of educational videos for my lessons. This collection is essential to my teaching and has been accumulated over many years. I am unsure about the reference to a brand account as I only created a name "shooverification" to comply with a previous prompt from YouTube. I kindly request your assistance in restoring access to my video library as I prepare for the upcoming school year. Your help is greatly appreciated.
Reported by GetHuman3307082 on الخميس ٢٥ يوليو ٢٠١٩ ٠٢:٥٤
There is a video on the platform that violates the terms of service by showcasing harmful content including threats of physical harm, personal attacks, and humiliation. The situation described involves a disturbing incident between two individuals, where one was allegedly defending themselves against a violent situation. The details provided are concerning and reference potentially dangerous behavior. It is important that this video, titled "MY EX BROTHER FRED EDMUND MOODY DID THIS TO MY FACE WHEN I WAS DRUNK BUZ HE'S A WOMAN BEATER, DICK" by the user CHRISTAWN EDWARDS, is promptly removed to prevent further harm. Law enforcement has already been involved, and action is needed to ensure the safety of those involved and prevent any escalation of violence.
Reported by GetHuman-abcto on الخميس ٢٥ يوليو ٢٠١٩ ٠٤:٠٣
There is a video on a YouTube channel that violates the terms of service by containing insensitive and harmful content about individuals. The video features disturbing references to violent incidents involving family members. This content is hurtful and inappropriate. The video should be removed promptly to prevent further harm or escalation of the situation. The behavior described in the video is concerning and should not be tolerated on the platform. The individual mentioned appears to be in distress and it is crucial to take action to address this issue and ensure the safety and well-being of those involved. Requesting the removal of this video is necessary to prevent any potential harm and uphold the community guidelines.
Reported by GetHuman-abcto on الخميس ٢٥ يوليو ٢٠١٩ ٠٤:٠٧
Yesterday, I was subjected to verbal abuse and threats. Even a senator was repeatedly threatened. Someone even mentioned staging a violent uprising if the election doesn't go their way next year. They went as far as threatening to forcibly remove me from the country. To make matters worse, YouTube warned me to cease discussing these issues. I believe that under the First Amendment, I have the right to express my thoughts. If you don't agree, then I am willing to have my site taken down.
Reported by GetHuman-tercam on الخميس ٢٥ يوليو ٢٠١٩ ١٨:١٦

Help me with my YouTube issue

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!