YouTube Customer Service Issues

Subject: Request to Delete YouTube Channel "PSYWISJE" Dear YouTube, LLC, I am writing to request your assistance in deleting the YouTube channel "PSYWISJE," which I am unable to access. This channel contains videos that are distressing to parents who have lost a child, and I was unaware that these videos were uploaded. The channel was created in [redacted]/[redacted] under the name "Psywisje" where I mainly shared videos of church events for the congregation's enjoyment. Unfortunately, there are around 6 to 8 videos that were uploaded without my knowledge, including footage of a baby's funeral service. The parents have reached out to me requesting the removal of these videos, and I sincerely regret the distress this has caused. I have been trying to remove the videos since last Friday but have been unsuccessful due to not remembering the password and YouTube's lack of support for older accounts. Therefore, I kindly ask for your help in closing the "PSYWISJE" channel so that I can start fresh with a new channel that I have full access to. I appreciate your attention to this matter and eagerly await your positive response. Best regards, Astrigt Hermelijn

Hello, I need assistance with my YouTube channel called Internitus. The channel has 60k active subscribers, a community of car enthusiasts, and millions of views for educational and entertainment purposes. Despite the channel's good health with no complaints or copyright claims, YouTube has demonetized it citing "Copyright Content." My videos are original, made and edited by me from scratch with copyright-free music and images edited by me in Photoshop. I have produced these videos over months, and it's frustrating to have the channel demonetized without a clear reason. To address this issue, I created a vlog on the channel to express my feelings and show proof of the original content. I am concerned for my community, who shares my shock at this situation. I seek help to rectify this unfair demonetization from YouTube Team and restore the channel's monetization.

I used to own the account DBZandSonicMaster. I can provide proof if needed. I am unsure of the email associated with it, but I think it might be [redacted] Unfortunately, I don't know the password as Yahoo has deleted that account, making it impossible to recover. My only goal is to regain access to my account. While I understand there may be concerns about fake accounts, I assure you I can verify my ownership. Any assistance would be greatly appreciated. Thank you.

I have been charged for YouTube services that I did not request. Money has been automatically deducted from my bank account in May and June, totaling almost $[redacted]. I watch painting videos on my phone but nothing else on any devices. I am unsure how my bank account number was acquired. I do not wish to be a member of any of your services. I am requesting a complete refund for the charges from May and June, as well as any additional months where funds were withdrawn from my account. I would appreciate being informed of how this issue will be resolved.

A YouTube channel known as JayStation recently posted a video profiting from the tragic death of well-loved streamer Etika, who recently died by suicide. Etika had gone missing and was later found deceased. JayStation, without repercussions, uploaded a video titled “I’m sorry for what I did. RIP ETIKA,” capitalizing on this loss. It is distressing to see someone leverage such a sensitive event for profit while others face consequences for much less. Many individuals, myself included, are deeply troubled by this situation and believe action should be taken swiftly to address this issue and prevent it from happening again.

I am seeking a direct response or resolution from YouTube. I receive automated messages from Get Human and Just Answer prompting me to rate something that didn't happen. I reported receiving inappropriate content recommended to me, specifically to Wayne Styles. Despite my efforts to dislike certain content and request channels to be blocked, it continued unchanged. While I enjoy using YouTube for searching, I strongly dislike the inappropriate recommendations. I have clearly expressed my distaste for news, Brexit, and contact sports, especially violent ones like sumo wrestling. I have repeatedly tried to block links to "The Tonight Show with Jimmy Fallon," yet they persist. I would prefer to have no recommendations at all rather than sift through irrelevant content. My viewing history should indicate my preference for original Star Trek, Two Ronnies, Cheers, Happy Days, professional snooker, and early 1980s pop music videos. I do not wish to constantly receive unsuitable content like DC and Marvel movies, as I do not watch them due to excessive CGI and violence. I kindly request a personalized email response from a human representative as the automated responses from Just Answer and Get Human do not address my concerns. I have verified on YouTube that no changes have been made. Why maintain a user account if our preferences are not taken into consideration? Thank you. Regards, Wayne Styles.

URGENT REQUEST: REMOVAL OF VIDEO NEEDED Channel: Annie Bananie’s Nursery Video: Recent Doll Sale Gone Bad / Rant My friend, Lulu, has been falsely portrayed in this video. Lulu purchased a doll from Annie on 13/05/19 for $[redacted] and has not received the doll or a refund. Annie threatened Lulu. She blocked Lulu to silence her while Lulu sought her refund. The content on this channel has caused severe distress to Lulu, leading her to attempt self-harm. She contacted YouTube days ago regarding human rights infringement. Please remove this video. Thank you. -Mary, a friend of Lulu

Approximately 7 years back, when I was 11 years old (you can calculate my age now), my older sister and I set up a YouTube account to showcase my singing talents with hopes of becoming famous. Well, that dream didn't pan out. Anyhow, the main point is, I no longer want to keep the account on YouTube. Since my sister created the account, we have no idea about the email or password used, given that we were kids back then. The account is registered under my full name: Lindsey Spritzler. Due to my young age at the time, I find it quite embarrassing now. How can I verify to you or Youtube that I am the rightful owner of this account to have it removed swiftly? Thank you.

I am currently employed by a company that owns a YouTube channel named "Accidental Courtesy." Unfortunately, we are unable to access the account as the email and password have been forgotten. I have attempted to locate the email associated with the account to reset the password without any success. The concern is to retain the views and content on the channel. Is there any possible way to regain access to the account or transfer the videos and views to a new channel? I have discussed the situation with my employer, who is eager to resolve this matter, despite the email access issue. I would appreciate any advice or assistance in this matter. Thank you, Trussell

Hello Team at Youtube, I am reaching out to address concerns regarding my two YouTube channels: "Церковь Всемогущего Бога" and "Iglesia de Dios Todopoderoso." Recently, the views on my videos have significantly dropped, particularly from Suggested Videos and Browse Features. For channel "Церковь Всемогущего Бога," the views from Suggested Videos and Browse Features have decreased by more than half on April 23, with a further decline on May 23 that has not improved. Newly published videos are not being recommended as frequently as before, raising questions about potential policy violations without receiving any notifications. I am seeking advice on how to boost views from these sources. Concerning "Iglesia de Dios Todopoderoso," a sudden drop in views from Suggested Videos and Browse Features occurred on May 31, followed by a return to normal for a brief period, only to drop again on June 20 without recovery. I am uncertain about the cause of these decreases and would appreciate your assistance in investigating. Please find screenshot evidence attached for both channels. If additional information is required, kindly let me know. Thank you for your anticipated support. Best regards, Lyla

Please help me restore my video. I uploaded a vlog on my YouTube Channel, but when I change the featured video on my PC, it doesn't update on mobile. The featured video on mobile remains the old one, and despite my attempts to replace it, it hasn't updated for weeks. On PC, the video updates without issues, but on mobile, the change isn't reflected. When I try to delete the featured video on PC through customize channel settings, it only removes the feature, not the video itself. I need assistance restoring my deleted video "Day Off Vlog" on my YouTube Channel under the username Wilsan Jyrah. I have lost all the comments and watch hours. Can you please fix this issue?

Hello, I was expecting to receive a free trial before starting the monthly payments. To my surprise, I noticed that I was charged for the whole month when I checked my iTunes account and bank. Another monthly charge is scheduled for tomorrow (July 2nd). I'm debating whether to continue with Utube TV. Although I'm enjoying the service, I believe I should still be eligible for the free trial. Additionally, if I decide to continue, I would like to change my billing due date from the 2nd to the 3rd of every month. Thank you, J. H. Email: jennhallin@[redacted] Phone: [redacted].

The video I appeared in has been the target of severe online harassment, causing me distress and thoughts of self-harm. Despite initially consenting to the video, I no longer wish for it to remain online. Personal information like my phone number and addresses have been shared, leading to constant harassment. I have reached out to the video owner, but to no avail. The continuous threats and hurtful comments have taken a toll on my mental health, necessitating therapy that I cannot afford. Please assist me in having this video removed and demonetized. The relentless negativity has pushed me to a breaking point, and I implore for support in stopping this cycle.

Hello, I wanted to share that yesterday, on July 2nd, [redacted], my Google Account was suspended. After a few minutes, I managed to restore most of it, but unfortunately, my YouTube account is still suspended due to alleged violations related to spam, scams, or deceptive content. I am confident I have not engaged in such behavior. Despite appealing to YouTube, my request was denied, leaving my account suspended. These issues started once I arrived in Hong Kong for vacation. I appreciate any help you can provide. Thank you, Tammy

I recently received an extortion email from a hacker threatening to release a pornographic video of me if I did not send $[redacted] to a bitcoin account. Although I have not seen the video, friends informed me they found it on a private YouTube video. I am reaching out to request the removal of this content from your platform. My family and I have reported this incident to the authorities; however, the hacker warned that any involvement of law enforcement would result in the automatic release of the video. I am willing to provide any necessary information to prevent the dissemination of this video and eliminate this violation of privacy. Thank you for your attention to this matter.

I tried to make a payment for YouTube Premium and was told to use PayPal. I bought a PayPal prepaid debit card but they require me to open an account, verify my identity, and wait for a card which is inconvenient. Is there another card option for payment? PayPal is asking for too much personal information and I find their services unnecessary. Their customer service is lacking, like YouTube's. Please help me find a solution or else I might consider taking my business elsewhere. Thank you.

I am Ermias Y., an American citizen originally from Ethiopia with parents from different ethnic backgrounds. I earned my master's in public health from the University of California in [redacted]. The political and social tensions in Ethiopia are escalating due to ethnic divisions, leading to recent unsettling events and videos surfacing on YouTube. I believe in freedom of speech but oppose content promoting hate speech that fuels ethnic conflict. Drawing parallels to Rwanda's tragic history, preventing such conflicts is crucial. I am willing to support YouTube in establishing standards against hate speech and promoting peace by offering my unbiased perspective. I advocate for a YouTube free from content inciting ethnic strife. I'm available to discuss this matter further in any Ethiopian language. Thank you for your attention. Ermias Y. Phone: [redacted] Email: [redacted]

The political and social situation in Ethiopia is currently unstable, marked by tensions between different ethnic groups. Recent incidents and videos on YouTube have highlighted the prevalence of hate speech that exacerbates divisions and fosters hostile environments. YouTube, meant to promote freedom of speech, must not be misused to incite ethnic conflicts or spread hate. Drawing parallels to past ethnic conflicts, such as those in Rwanda, underscores the urgent need to address the root causes and prevent further escalation. As someone with a neutral standpoint and a mixed ethnic background, I am willing to assist in reviewing and establishing clear standards for YouTube content to ensure it does not propagate hate speech or incite ethnic violence. I urge YouTube to uphold its values of promoting constructive dialogue and unity, rather than perpetuating discord. I am available to discuss this matter further and provide insights on the videos circulating on YouTube that are contributing to the tensions in Ethiopia. Let us work together to safeguard free speech and foster a more harmonious society. Ermias Y. [redacted] [redacted]

As a long-time Youtube Red member, I have noticed a shift in the recommendations I receive. Lately, I have been listening to Tim Pool, and despite my preferences, autoplay keeps suggesting Fox News content like Greg Gutfield. I'm more interested in creators such as Ben Shapiro, David Rubin, and Tim Pool, which is why I find these recommendations frustrating. If I wanted mainstream media, I would watch cable. Even when I listen to PHILLIP DEFRANCO, Fox News videos pop up on autoplay. This situation is disappointing, and I may have to reconsider my subscription if this continues. Youtube should remember that its viewers and creators are the ones who have contributed to its success. I hope Youtube rethinks these recent changes to maintain its unique appeal.

On March 22, [redacted], my friend Magaly Aguilera from TV Radio Miami, HD, conducted an interview with me to promote my annual event, the Elsa Awards, where I honor local artists. It has been almost 3 months and 11 days, and despite my requests, they have not taken down the 12-minute video from Youtube featuring me, Elsa Pardo, without my consent. Magaly assured me she would edit it, but it remains unchanged, making me look bad. She directed me to her husband, Agustin Rangugni, who then sent me an inappropriate video via messenger. When I threatened to report him, he disregarded me. Additionally, a more flattering video made by other friends after the interview exists. Despite multiple pleas to remove the video, they have refused, insisting it is necessary, even though the event is in the past. Magaly asked me to stop contacting her, dismissing my concerns. I am a public figure and the video is damaging my reputation by exaggerating my flaws. The ability to comment on the video is disabled, stifling free speech. I believe this act is undemocratic and unlawful. I seek assistance solely in removing the interview video. Thank you.