Dear YouTube, **I am reaching out in hopes of being able to get your assistance in a ma...

GetHuman2911560's customer service issue with YouTube from May 2019

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The issue in GetHuman2911560's own words
Dear YouTube, **I am reaching out in hopes of being able to get your assistance in a matter that is of great concern and importance. My ** year old daughter recently completed Suicide (*-*-****). When the police asked me to unlock her phone and I did, there was a video from Rusty Cage that was on her screen called “family friendly noose song”! (The last thing my daughter saw) This video is extremely disturbing and to think that it can be so easily accessed by children. I realize that the dark web will remain out in this world. I think that YouTube could absolutely improve their security features to improve safety for children. Your company has billions of dollars and to add protection for everyone’s child would be the right thing to do. If you can simply just have people provide there real ages instead of just going by what they are stating this would bring the safety that is needed. Have people take a selfie with there I.D next to there face and I’m sure a computer app*software can confirm identity’s and allow the over ** videos to then become accessible. I just want you to know that I am not the first mom who’s child has completed Suicide by watching this horrific video. I have also started a petition to help raise awareness as we don’t need Suicide assistance videos to be watched by our vulnerable children. Please feel free to contact me if you need more information or have any questions. **Respectfully,**Stephanie Garrett *(Nicole’s mom forever **) **youtubesaveourkids

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YouTube

Customer service issue
Reported by GetHuman2911560
May 13th, 2019 - 2 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 31008 others
0 customers following this
Items needed
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Timeline

GetHuman2911560 started working on this issue
May 13th, 2019 4:22am
GetHuman2911560 indicated the issue is not fixed yet.
May 13th, 2019 1:39pm
GetHuman2911560 indicated the issue is not fixed yet.
May 14th, 2019 2:24pm
GetHuman2911560 indicated the issue is not fixed yet.
May 14th, 2019 2:25pm
GetHuman2911560 indicated the issue is not fixed yet.
May 14th, 2019 2:30pm
GetHuman2911560 indicated the issue is not fixed yet.
May 14th, 2019 2:32pm
GetHuman2911560 indicated the issue is not fixed yet.
May 14th, 2019 2:39pm
GetHuman2911560 indicated the issue is not fixed yet.
May 14th, 2019 2:39pm
GetHuman2911560 indicated the issue is not fixed yet.
May 14th, 2019 2:40pm
GetHuman2911560 indicated the issue is not fixed yet.
May 16th, 2019 4:37am