YouTube Customer Service Issues

Archive 38

The following are issues that customers reported to GetHuman about YouTube customer service, archive #38. It includes a selection of 20 issue(s) reported May 1, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear YouTube Team, I am writing about my disabled YouTube Channel, which has left me quite disappointed. I have reached out to your team through feedback and help but unfortunately, the issue remains unresolved. I kindly request your assistance in enabling my monetization as I have already linked my account with AdSense. I want to highlight that I have met the watch hours and subscriber requirements as per the terms and conditions. My channel name is "A. Psoriasis Whatsapp Support." For further communication, my contact number is +91-[redacted], and my name is Manoj from India. The only AdSense account I have is under the email [redacted] I confirm that I do not possess any other AdSense accounts. Looking forward to your prompt support. Thank you.
Reported by GetHuman-psoriasi on mercoledì 1 maggio 2019 02:18
Hello YouTube community, I need assistance urgently. Back when I was 9, I unknowingly created a YouTube channel that is now causing me distress due to cyberbullying. Even though the content isn't inappropriate, my classmates discovered it, and I've been facing humiliation. Despite reporting the issue to YouTube, no action has been taken. I've been in tears for weeks now, worrying about the repercussions as I enter high school next year. Please, I desperately need help to remove my old channel to protect myself from further embarrassment and bullying. Your support would mean the world to me. Thank you. - Isabella
Reported by GetHuman-isabelpc on mercoledì 1 maggio 2019 20:33
There is a YouTube account named Patrick Maclean that has uploaded several videos of me and my friend without our permission. He claimed it was for fun and potential future use for his YouTube channel but did not inform us before posting them online. I have repeatedly asked him to delete the videos, but he ignores my requests. I feel uncomfortable having my face on the videos, and I am worried about him profiting from them. I can be seen speaking to the camera in the videos, thinking it was a fake audience. There are around six or seven videos with me and two or three with my friend. Patrick, who is 18 years old, did not consider that my friend and I are underage. My mother is aware of the situation and does not want me exposed on the internet in this manner.
Reported by GetHuman-weltchka on mercoledì 1 maggio 2019 22:06
After receiving the email below from YouTube, my account remains suspended despite the assurance of no penalties. I am concerned as all my linked accounts such as Gmail and Google Play are also disabled. Although they mentioned no Community Guidelines strike, I am unable to access the content my 7-year-old posted. It's frustrating not knowing the exact reason for the suspension, especially when the email seemed to imply no severe consequences. Can someone please shed some light on this situation and offer any assistance they can? Thank you.
Reported by GetHuman2848249 on giovedì 2 maggio 2019 06:51
I am a target of cyberbullying and harassment by YouTubers Nylah Says and Taz Exclusives due to a failed relationship with Taz Exclusives. Nylah has shared inappropriate images on Instagram and created harmful content about my mental health. Despite Taz's channel being removed, Nylah continues to violate YouTube guidelines without consequences. Cynthia G and her channels also participated in defamation against me. The impact has been severe, causing me to lose my job, car, and home. Reporting these actions is challenging, and their association with Renaissance Woman only adds to the distress. Their content promotes hatred, racism, and anarchy. I urge for the removal of their channels to prevent further harm.
Reported by GetHuman2850106 on giovedì 2 maggio 2019 14:50
I have experienced being blocked from posting on all chat lines by the administrator, Song Bird, on Trump News. Song Bird seems to be a left-wing Democrat who blocks individuals that are Republican or Trump supporters. I believe this is a form of discrimination. It appears that YouTube favors and supports left-wing Democrats, and I am questioning their policies. I plan to have my lawyer investigate this matter. It's important for chat line administrators like Song Bird to remain neutral. YouTube needs to reevaluate its policy to ensure fairness and prevent discrimination against Republican supporters. I kindly request to be unblocked and that Song Bird be notified about potential repercussions for discrimination. They frequently change their channel names as well. It is essential for YouTube to monitor these chat lines and enforce impartiality. Thank you for your attention to this matter.
Reported by GetHuman2856084 on venerdì 3 maggio 2019 13:22
I have been blocked from posting on chat lines by Trump News. The administrator, Song Bird, a leftist Democrat, blocks anyone who is a Republican or Trump supporter. This seems discriminatory. YouTube appears to favor left-wing Democrats. I believe all chat line administrators, like Song Bird, should remain neutral. I hope YouTube can explain its policy, as I may involve my attorney. YouTube should not support Democrats over Republicans and allow such biased actions. I request YouTube to supervise these chat lines, especially since their channel names frequently change. Thank you for your assistance.
Reported by GetHuman2856084 on venerdì 3 maggio 2019 13:24
I noticed a $49.99 charge from YouTube TV on my Chase account that I did not authorize. I have a strong personal policy against paying for TV services and find it unreasonable to do so. Please cancel this charge and refund the $49.99 promptly. Thank you. - Charles P Daly, [redacted], Chase Visa account ending in [redacted].
Reported by GetHuman2858123 on venerdì 3 maggio 2019 18:11
I purchased a 55-inch LG Smart TV two months ago. Initially, I could watch YouTube without any issues either using the Firefox Browser or the YouTube App. However, now I encounter an error box 95% of the time with a code to report. One of the codes is QFOK 1D99 PYPA. This keeps happening and is quite frustrating. Any advice or feedback would be greatly appreciated. I have a smartphone and a tablet where I can watch the videos fine, but I prefer the big TV screen. Thank you.
Reported by GetHuman-bushcat on venerdì 3 maggio 2019 19:36
Over a month ago, my YouTube and YouTube Music account got blocked for allegedly violating their community principles and terms of use. Despite multiple appeals and having a premium subscription, the specific reason for the block wasn't provided. Conversations with Google support and community forums didn't yield any solutions, which has been frustrating. I believe the block was unjust, and I'm hoping that reaching out here might assist in restoring my access.
Reported by GetHuman-kievskiy on sabato 4 maggio 2019 12:18
I am concerned about ongoing threats and harassment directed towards a Twitch streamer, @DJgaf. For the past two weeks, this individual has faced safety concerns due to repeated harassment and threats. The moderator team has identified the perpetrator's YouTube channel, where evidence of similar behavior towards others is documented. The harasser has used multiple aliases such as dewqo_YT, dewqoisback, dewqoisbackthethird, dewqoisbacktokilld, dewqoisagangmember, iminnocentakadewqo, NBK_Lil_Nasty, and nbkisback. They have made threats of physical violence and utilized hate speech, violating community guidelines. Despite banning their accounts, the harasser continues to create new ones. I suggest implementing an IP ban as a necessary measure. It is crucial to recognize the seriousness of these actions and respond accordingly. Legal action might have been considered if the individual were not a minor. Your attention and prompt action on this matter are greatly appreciated.
Reported by GetHuman-clearlyb on domenica 5 maggio 2019 05:40
I have been consistently receiving disruptive advertisements claiming I am eligible for a $1,[redacted] Walmart gift card while watching YouTube videos. The ads interrupt my viewing experience, causing frustration. Despite my initial skepticism, the ads persist, even showcasing comments from others who had similar doubts but received their gift cards promptly after signing up. Feeling pressured, I started the process, only to encounter requests for excessive personal information, leading me to feel uneasy and ultimately halt the process. Subsequently, I started receiving numerous unwanted ads from various sources, requiring me to unsubscribe repeatedly. Today, after finally attempting to claim the gift card, I was informed they are only granted to individuals with lower credit scores, which seems unfair. I feel uncomfortable with the way my personal information was coerced from me only to discover it was a deceptive tactic.
Reported by GetHuman2868177 on domenica 5 maggio 2019 17:30
In [redacted], a video was uploaded on my YouTube channel under the name Elijah Dorsla. I thought I had deleted it, but recently discovered it's still online. This has caused me discomfort as it's easily searchable under my name and has sparked unwanted attention. Unfortunately, I no longer remember the email or account details linked to this YouTube channel. The account has only 3 subscribers, the video was posted on May 31, [redacted], and the profile picture features an "E" on an orange background. I kindly request assistance in removing either the video or the entire account. Please let me know if further verification is needed to confirm my ownership of the account. Your help in taking down the video is greatly appreciated.
Reported by GetHuman-dorslael on martedì 7 maggio 2019 23:33
Why do you suppress QAnon searches on YouTube by burying them under numerous pages, while promoting mainstream media sources like CNN, The Washington Post, and The New York Times? It's frustrating to see conspiracy theories at the top of the list while legitimate conservative content is buried. The bias towards liberal content is evident, and it feels like propaganda. Let conservative views trend for a change instead of constantly pushing liberal narratives. Give QAnon a fair chance to trend and see the genuine interest in it. Stop manipulating search results and censoring conservative voices.
Reported by GetHuman-lostisl on mercoledì 8 maggio 2019 03:13
I need assistance reporting an account that is promoting harmful behavior in chat. The account in question is IF HIL. In a video with 2.5k subscribers, the account owner threatens violence towards his critics by offering them physical harm and mentioning visiting their address for a fight. We should take action to either ban the account or temporarily disable it to convey that such language is not tolerated on a "family-friendly" platform.
Reported by GetHuman2888816 on mercoledì 8 maggio 2019 20:19
I'm having trouble understanding the Legacy Account process. When I search my name, an account with no information appears, which I'd prefer to replace with my current YouTube channel. I don't remember the details used to create the idle account, but I could make an educated guess. Determining if it's a Legacy Account is challenging as I don't recall when it was set up. Here is the link to my YouTube channel: [redacted] I would appreciate your help in removing the old account. Thank you.
Reported by GetHuman2892484 on giovedì 9 maggio 2019 13:21
As a premium YouTube member, I am concerned about the censorship occurring on the platform. It's essential to respect everyone's right to free speech and not control what content viewers can access. YouTube needs to stop interfering with what individuals choose to watch and what creators want to share. Customers should have the freedom to decide for themselves. It's evident that YouTube and Google are imposing their agenda by regulating, censoring, and limiting choices. I joined as a subscriber to escape the low-quality content on TV, only to find similar restrictions online. This behavior is unacceptable. YouTube and Google must reconsider their actions and stop limiting our choices. It's unfair and concerning how much control they exert.
Reported by GetHuman-lulay on giovedì 9 maggio 2019 16:55
I recently experienced a declined charge for YouTube Premium on my credit card that is on file. I am confused because my checking account was also billed for $13.13 on April 15th. The payment went through successfully according to the bank. I contacted them, and they confirmed the payment. I am willing to provide a bank statement as proof. I would like my Premium services to be reinstated, and I am concerned about why my checking account was charged when you do not have access to it. This is worrisome for me. Can you please contact me back regarding this matter?
Reported by GetHuman2894064 on giovedì 9 maggio 2019 17:28
My YouTube channel, managed by Carlos Alfredo Ramirez, was recently suspended by YouTube for repeatedly covering similar topics. I continuously strive to provide fresh content for my audience, and this sudden suspension came as a surprise since I have never had any previous violations or strikes on my channel. I am eager to appeal this decision and request for YouTube to reinstate my partnership, allowing me to monetize my videos once again. For any communication regarding this matter, you can contact me at [redacted]
Reported by GetHuman-crmrz on giovedì 9 maggio 2019 19:16
Resending YouTube has provided a wide range of content over the years. Lately, the quality seems to have declined, which is frustrating. I hope they can go back to how things were a couple of years ago. The changes made don't seem to be improving the platform. Let's hope for a better experience in the future.
Reported by GetHuman-noreplyn on giovedì 9 maggio 2019 21:20

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