YouTube Customer Service Issues

Archive 26

The following are issues that customers reported to GetHuman about YouTube customer service, archive #26. It includes a selection of 20 issue(s) reported February 28, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I had an unpleasant incident last May outside the Lifeboat Inn in Blackpool involving the misuse of a blue badge car with the registration number NV05ZJE. Only recently, I discovered a video of this event on YouTube, causing me distress. The individual behind these videos is a known figure in Blackpool and seems to consider himself a vigilante, causing trouble for many residents, including myself. He even attaches a camera to his dog, which I find highly unusual. His Mercedes van is outfitted with numerous cameras, and he often creates disturbances in traffic while his wife maneuvers the vehicle. I strongly believe this person should not be permitted to share such content on YouTube, and I kindly request the removal of any videos related to this incident to uphold my privacy and rights.
Reported by GetHuman2325782 on Thursday, February 28, 2019 2:45 PM
There seems to be an issue with my settings! I have viewers from 42 different countries, including most of the states in the United States, but nothing is showing up. It feels like I've lost all my viewers. Additionally, my first 22 videos are not appearing either. The data is inaccurate because I have viewers from the Philippines, Thailand, Vietnam, China, Brazil, Myanmar, and other countries who watch my videos daily, but their views are missing. I have confirmed this because I am friends with them on WeChat. My brothers in Colorado and California also watch, but their views aren't showing up – only views from Minnesota are displaying. I used to have viewers from almost every state in the U.S. Something seems to have changed in the settings, as it's not tracking properly. Now I have to log in each time to access my YouTube channel on both my phone and computer. I have many questions and would appreciate speaking with someone over the phone.
Reported by GetHuman-kriswebe on Thursday, February 28, 2019 6:33 PM
Dear YouTube Team, I am Arpita Karwa, a professor of English Literature with a YouTube channel under the same name "Arpita Karwa," which I have been running for the past year. I appreciate the YouTube platform greatly as it enables me to educate students worldwide. Recently, my channel surpassed 97k subscribers, a significant milestone for me. However, I was surprised to receive an email yesterday stating that my channel has been suspended. I believe this is an error since my content is original, and I always comply with YouTube's guidelines without any copyright violations. As an avid YouTube user for seven years, the platform has been instrumental in my personal growth. My channel has positively impacted many students, and it would be devastating for me if it remains suspended. I kindly request you to review the situation, as my channel holds great importance to me and my audience. I promise to be more vigilant in the future, ensuring no violations occur. Your prompt consideration in reinstating my channel would be highly appreciated. Thank you for your attention and anticipated positive response.
Reported by GetHuman2344775 on Friday, March 1, 2019 5:07 AM
I believe you are familiar with the momo challenge situation, and I appreciate the statement confirming there is no evidence of its occurrence. However, there seems to be a specific target audience of males aged 4-7 being affected by "momo." My 5-year-old son, my friend's 6-year-old, and my brother's coworker's 5-year-old have been exposed to this on YouTube. It's troubling as "momo" instructed my son to harm his principal, told my friend's son to harm a police officer, and asked my brother's coworker's son about his parents having a gun. I've decided to halt YouTube use for my son and advise others with children to do the same until this is resolved. Thank you.
Reported by GetHuman-poxy on Friday, March 1, 2019 5:08 AM
I did not order Premium Music or anything else from YouTube. Please unsubscribe me from this and any other paid services. I enjoy using free YouTube but am on a fixed income and cannot afford paid products. I need help resolving this issue as I noticed another charge on my account. Please unsubscribe me from that as well. I am unsure how this was charged to me, but it must stop. Thank you in advance for your assistance. I expect an email confirming my unsubscribe request. I did not make any orders. I watched a video by the Mckameys and accidentally activated the trial. My email is [redacted] Thank you for your help. I have been trying to find an address to send this information for two days. Respectfully, Karen M.
Reported by GetHuman-kjmiwine on Saturday, March 2, 2019 2:21 PM
Hello, my name is Oluwatope Akinde. I have a YouTube Channel named MsOlu. Recently, I discovered that I mistakenly created two YouTube channels. One is TopsyGnaturals, and the other is MsOlu. Upon signing in this morning, I was surprised to find two channels under my account. I realized that TopsyGnaturals from [redacted] was still active but couldn't find any uploaded videos. I would like to merge the channels, possibly combining them into the [redacted] TopsyGnaturals account.
Reported by GetHuman-takinde on Saturday, March 2, 2019 4:34 PM
I am deeply concerned about the inappropriate content targeting children on YouTube. Some channel names like Super SuSu TV3, Keng Keng, Sun Kids, TuTu Kids TV2, Creativity for Kids, Not, Mickey Mouse And Pluto TV, Blacklics Milds, are just a few examples of the disturbing videos that are circulating. The content ranges from soft porn to encouraging harmful behavior and is unacceptable. This issue needs to be addressed immediately to protect our children. I have compiled research on this matter and shared it in a post on social media. It is crucial that YouTube takes action to prevent children from being exposed to such harmful content. My own child has been affected by this through interactions at school, highlighting the urgency of this situation. We must act swiftly to safeguard our children from these harmful influences.
Reported by GetHuman-deanmark on Saturday, March 2, 2019 4:40 PM
My 13-year-old son accidentally forgot to cancel his YouTube Premium free trial and was subsequently charged for the following month. Despite attempting to cancel the membership online, his account was not terminated, resulting in another charge. This has upset him as he believed he had successfully cancelled it. Given his limited pocket money, he is requesting a refund for this month. He does not wish for the membership to continue since he had already used it longer than intended. Could you kindly process the refund and ensure that the membership is properly cancelled to avoid any future charges? Your prompt assistance is greatly appreciated. Thank you. Email: [redacted]
Reported by GetHuman2356720 on Saturday, March 2, 2019 5:00 PM
I am experiencing discrimination on my YouTube channel. The person in charge of monitoring it has been removing my videos or putting them under age restrictions without valid reasons. When I appeal these actions, they are not being accepted. Furthermore, other users are duplicating my videos on YouTube without consequence. Here is the link to my channel: [redacted]. The last video I uploaded, "اعتداء مدرس على طالب داخل الفصل بالإسكندرية," was removed by this monitor. My video had over [redacted] views. If you search for the title of my video, you will find several copies of it on YouTube. I am unsure why there is a targeted effort to shut down my channel and discriminate against me. I am seeking fairness and justice in this matter. Thank you.
Reported by GetHuman-egypymod on Saturday, March 2, 2019 7:34 PM
I am experiencing a problem with my YouTube account. It was suspended today for allegedly violating YouTube's terms of service and guidelines, but I believe this is a misunderstanding. I participated in leaving comments on the YouTube channel "Epic Rap Battles Of History" in response to their request for video suggestions. My intention was not to spam but to suggest ideas for their channel. However, it seems that someone used my account to post numerous comments beyond what I originally contributed. As a result, my account Super Saiyan was suspended abruptly without warning. I believe this suspension is unjust as I did not make all of those excessive comments. Despite my efforts to explain this situation in an appeal to YouTube, my appeal was denied. I have since regained control of my account, secured it, and hope to have it reinstated. Any assistance with this matter would be greatly appreciated.
Reported by GetHuman2359397 on Sunday, March 3, 2019 12:28 AM
I am experiencing an issue with my YouTube account being suspended today for what I believe is a misunderstanding. I commented on a specific channel, "Epic Rap Battles Of History," with video suggestions, not intending to spam. However, someone used my account to leave multiple comments, leading to its suspension without warning. Although I explained this in my appeal to YouTube, it was rejected. I have since secured my account and am seeking restoration of my access. I suggest YouTube review the situation more thoroughly and offer a second appeal opportunity after some time for those impacted by such issues.
Reported by GetHuman2359397 on Sunday, March 3, 2019 12:30 AM
I am encountering an issue with my YouTube account which was just suspended today for allegedly violating the platform's terms of service and guidelines. I had left some comments on the "Epic Rap Battles Of History" channel, providing suggestions for new videos. However, someone else used my account to spam comments on their videos, resulting in my account, Super Saiyan, being suspended without warning. I have tried to explain the situation to YouTube through an appeal, but it was rejected. I have always followed the rules diligently and was surprised by the sudden suspension as there was no previous misconduct on my account. I have since regained control of my account and tightened security measures to prevent recurrence. I would greatly appreciate assistance in restoring my account. I believe YouTube should reevaluate the situation and consider allowing a second appeal after some time to rectify this issue for those affected.
Reported by GetHuman2359397 on Sunday, March 3, 2019 12:33 AM
Hello, I have a question about YouTube that has been on my mind for some time. Are there any drawbacks to initially uploading a video as 'unlisted' and then changing it to 'public' later on instead of uploading it directly as 'public'? Will it receive less exposure to subscribers and viewers because it's not a new video? I believe the initial momentum a video gains in the first 48 hours is crucial, which an unlisted video wouldn't receive. I prefer this method to review videos beforehand, allow time for them to load in full resolution, set up annotations early, and perhaps gather feedback before making them public. However, I'm hesitant as I'm unsure if it affects exposure negatively. I couldn't find many definitive discussions on this topic. Additionally, I'd like some insight into private and scheduled videos in this regard. In summary, what is the best approach, from YouTube's perspective, to uploading videos? Thanks, M.K.
Reported by GetHuman-kantorgt on Sunday, March 3, 2019 10:02 PM
Hello, my name is Ellie Burgess (using my mum's account). In [redacted], I had a YouTube channel where I posted several videos. Lately, my friends discovered it and are teasing me by sharing it with others. Unfortunately, I can't remember the email I used, and the phone number linked to the account is my dad's old one, which he no longer has access to. I have attempted to regain access to the channel but couldn't due to these issues. I seek guidance on how to delete the videos or if it's possible for you to remove them on my behalf. The YouTube account is under the name 'Ellie Burgess'. Please assist me in taking these videos down. If necessary, you can reach out to my mum via email at [redacted] or call her at [redacted]. Thank you.
Reported by GetHuman-bujgirl on Monday, March 4, 2019 6:48 AM
While using the YouTube app on my iPhone, I encounter a problem with multiple videos playing simultaneously. This occurs when I browse through my home/recommended section and let video previews play briefly. After deciding not to watch a particular video and selecting a different one to view, upon starting it, there are additional audio tracks from 1 or 2 other videos playing in the background. To resolve this, I often have to scroll back to the top of my homepage and refresh the app to stop the audio issue. Following the refresh, the video I intended to watch turns black, retaining only its audio. As a result, I have to reload the video to restore the visuals. Despite searching online, I have not found any solutions to this issue.
Reported by GetHuman2375894 on Tuesday, March 5, 2019 2:16 AM
I have observed a concerning trend on YouTube over the past few years regarding the restriction of free speech. While acknowledging YouTube's status as a private corporation, the removal of controversial podcasts and talk shows due to new social norms is not just a suppression of freedom of speech; it mirrors tactics historically employed by authoritarian regimes to promote specific political agendas. It is evident in the YouTube community that dissenting political or world views are censored while others are endorsed. Drawing from my grandfather's experiences in WWII and his discussions on Nazi media manipulation, parallels can be drawn between YouTube's actions and historical efforts to stifle diverse ideologies. Despite YouTube's self-promotion as progressive and freedom advocates, their selective censorship of opposing viewpoints contradicts these claims. The bias towards liberal perspectives over conservative ones, demonetizing conservative creators while favoring liberal content, raises concerns about fairness and integrity. True progressiveness entails impartiality in airing diverse opinions. YouTube's current practices risk aligning them with historical oppressors for favoring one ideology over another.
Reported by GetHuman-kbogd on Tuesday, March 5, 2019 5:32 AM
There is a troubling situation involving an individual named Greg Bender who has been banned from YouTube multiple times for spreading hate speech. Despite being banned, he has created a new monetized channel where he continues to share offensive content, including personal information of other YouTubers and making derogatory remarks about various groups. It is alarming to see his videos appear in suggestions while I watch travel vlogs. I believe action should be taken to address this issue before I escalate it to the sponsors and consider creating a petition for change.
Reported by GetHuman-swedward on Wednesday, March 6, 2019 1:39 AM
I am interested in creating a video series discussing various sex education topics, including issues related to porn addiction and sex addiction recovery. The videos will be in podcast format, featuring conversations about challenges faced by college students, women, and men regarding porn. Despite mentioning sensitive words like sex, porn, and body parts, the content will be purely discussions without any explicit visuals. I am unsure if YouTube will ban these videos or age-restrict them. Additionally, I am curious about the possibility of monetizing them using AdSense. My intention is to provide support for those struggling with sexual addiction rather than promote immorality. I would appreciate insights into YouTube's policies on these matters. Thank you.
Reported by GetHuman2384940 on Wednesday, March 6, 2019 5:19 AM
YouTube recently demonetized the YouTube channel "BUDS [redacted]." BUDS [redacted] focuses on exposing fake Navy Seals and relies on a legitimate database used by Don Shipley, a retired ex-Navy Seal, to verify individuals' claims about serving on the seal teams. Shipley contacts organizations to confirm the truth. YouTube took action against the channel after Shipley exposed a supposed Native American fake Vietnam vet. Stolen valor is a serious offense that disrespects American veterans. The ban has caused concerns among veterans who feel that YouTube's decisions are politically biased. Many are upset about the ban on a Navy Seal-related channel. The user has decided to boycott YouTube until BUDS [redacted] is reinstated.
Reported by GetHuman2386052 on Wednesday, March 6, 2019 12:24 PM
My account was suspended and later terminated due to spam comments, which I unintentionally posted. I apologized and explained my lack of understanding of the terms of service. Despite this, my appeal was denied, and I feel it's unfair to receive a lifetime ban for a first offense. My channel, active for 10 years, had no prior issues like copyright strikes. The comments were not offensive but exceeded the limit in a short period, mostly on reaction channels. It's disheartening to lose my channel over one mistake, especially when notable figures like Logan Paul have faced consequences for more severe violations. I question if bans are lifted exclusively for popular or profitable users. I aspire to contact a real person on the Google team to showcase my understanding and commitment to adhering to community guidelines. I only seek a second chance to rectify my error and demonstrate improved conduct moving forward.
Reported by GetHuman-alvaroki on Wednesday, March 6, 2019 12:52 PM

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