While watching kid videos on YouTube, an evil, scary girl thing randomly pops up to pla...

GetHuman2321685's customer service issue with YouTube from February 2019

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Help with my YouTube issue
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GetHuman2321685's next move: go to the YouTube help center.
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Top Tip from another customer
If you are having issues with other uses on YouTube - you should first flag their post or report the issue directly to YouTube.
The issue in GetHuman2321685's own words
While watching kid videos on YouTube, an evil, scary girl thing randomly pops up to play Mo Mo's Challenge. She then tells them to kill themselves or their entire family. She tells them they can kill themselves by cutting their wrists or slashing their neck. Then she says if they don't do it, that she will kill them and their family. Children are very concerned and scared of what is going on. How can this be ended? Looking forward to hearing from you, hoping you are working to be rid of this. Sincerely, Sherry Mabry
GetHuman2321685 did not yet indicate what YouTube should do to make this right.
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YouTube

Customer service issue
Reported by GetHuman2321685
Feb 27th, 2019 - 3 mons ago
I have an issue with YouTube too
Not resolved
Seen by 5 customers so far
Similar issue to 20825 others
0 customers following this
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Timeline
GetHuman2321685 started working on this issue
Feb 27th 10:56pm