Whenever I watch a YouTube video, the screen goes black but the audio is still playing...

GetHuman-rbakhit's customer service issue with YouTube from February 2019

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The issue in GetHuman-rbakhit's own words
Whenever I watch a YouTube video, the screen goes black but the audio is still playing in the background. If i move my cursor where the video is playing, the screen plays the video but the cursor must be moving. If i move the cursor outside of where the video is playing, the screen turns black again. This only happens on some videos, not all. I am using a HP Pavillion laptop. How do i resolve this issue?
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Customer service issue
Reported by GetHuman-rbakhit
Feb 17th, 2019 - 8 mons ago
I have an issue with YouTube too
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Seen by 3 customers so far
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GetHuman-rbakhit started working on this issue
Feb 17th 4:28am