Whenever I watch a YouTube video, the screen goes black but the audio is still playing...

GetHuman-rbakhit's customer service issue with YouTube from February 2019

3 views
 | 
19397 similar
 | 
0 following
Help with my YouTube issue
First: share to improve GetHuman-rbakhit's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-rbakhit's next move: find and follow the right step-by-step guide.
YouTube doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rbakhit will need to dig through the advice provided by YouTube, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-rbakhit can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if YouTube has better answers for you: YouTube Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-rbakhit may need:
Email on Account, Phone Number, Name of Account Holder, and Password
The issue in GetHuman-rbakhit's own words
Whenever I watch a YouTube video, the screen goes black but the audio is still playing in the background. If i move my cursor where the video is playing, the screen plays the video but the cursor must be moving. If i move the cursor outside of where the video is playing, the screen turns black again. This only happens on some videos, not all. I am using a HP Pavillion laptop. How do i resolve this issue?
GetHuman-rbakhit did not yet indicate what YouTube should do to make this right.
I have an issue with YouTube too
How GetHuman-rbakhit fixed the problem
We are waiting for GetHuman-rbakhit to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get YouTube's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having YouTube issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-rbakhit fixes it.
This email address isn't valid

YouTube

Customer service issue
Reported by GetHuman-rbakhit
Feb 17th, 2019 - 8 mons ago
I have an issue with YouTube too
Not resolved
Seen by 3 customers so far
Similar issue to 19397 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-rbakhit started working on this issue
Feb 17th 4:28am