I was locked out of my account because of a video my young grandson made on my ipad of...

GetHuman-leahvaug's customer service issue with YouTube from February 2019

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The issue in GetHuman-leahvaug's own words
I was locked out of my account because of a video my young grandson made on my ipad of his cousins. I appealed and was denied. YouTube would not accept my explanation that *.I didn't make the video, *. It was accidentally uploaded when uploading other things, *. I would never ever put anything sexual up, and *. If they looked at my account they would know that it is only for family videos. Now I have lost all of my family videos. No one will listen to my explanation and reinstate my account. I am heart broken over this loss of my family memories. I accept that they removed the questionable video because I would have done the same. I just want to be heard and given another chance. I would never ever even consider putting something up inappropriate. Things happen that are beyond one's control sometime and it is devastating when you aren't allowed to explain.
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YouTube

Customer service issue
Reported by GetHuman-leahvaug
Feb 16th, 2019 - 9 mos ago
I have an issue with YouTube too
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Seen by 1 customer so far
Similar issue to 19340 others
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