I am a the ICT Tech of Grands Vaux Primary School in Jersey UK. I am emailing about t...

GetHuman-pmcclem's customer service issue with YouTube from February 2019

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The issue in GetHuman-pmcclem's own words
I am a the ICT Tech of Grands Vaux Primary School in Jersey UK. I am emailing about the following account https:**www.youtube.com*channel*UCX*bmKCJARK*ZxuiCoYhMHg**This belongs to a child at our school. He is * years old (well below your terms and conditions for account holders.) He has created videos naming himself, his address, his school and where his friends live. We have numerous complaints from parents asking for this to be taken down. I have tried to support the child in this but he now has a new account (not for uploading sensitive content) and has forgotten all the detail for the old one. How can i support him further in getting this taken down? I am concerned from a child protection point of view as he is underage.
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Customer service issue
Reported by GetHuman-pmcclem
Feb 7th, 2019 - 4 mons ago
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GetHuman-pmcclem started working on this issue
Feb 7th 9:09am