I wanted to cancel my YouTube music membership but keep my YouTube premium. I was charg...
GetHuman-rhymezs's customer service issue with YouTube from January 2019
Help with my YouTube issue
First: share to improve GetHuman-rhymezs's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-rhymezs's next move: go to the YouTube help center.
YouTube doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rhymezs will want to follow the link below to head to their help center. We will check on GetHuman-rhymezs later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-rhymezs may need:
Email on Account, Phone Number, Name of Account Holder, and Password
The issue in GetHuman-rhymezs's own words
I wanted to cancel my YouTube music membership but keep my YouTube premium. I was charged the $**.** for the membership today **********. It states that when you cancel you get utilize your membership until the subscription runs out. Well I paid for the month of February but when I cancelled it today it cancelled my subscription now and still charged me. Id like either a refund, or an active membership. Thank you.
GetHuman-rhymezs did not yet indicate what YouTube should do to make this right.
I have an issue with YouTube too
How GetHuman-rhymezs fixed the problem
We are waiting for GetHuman-rhymezs to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.