I have cancelled my subscription the same day my premium ends. I did that because the c...

GetHuman-majdalm's customer service issue with YouTube from January 2019

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The issue in GetHuman-majdalm's own words
I have cancelled my subscription the same day my premium ends. I did that because the country I am in now does not support Youtube Premium. At the end of the day I checked my bank account and found that youtube has charged me for premium even though I cancelled it. I immediatly started a chat with youtube support, I explained my issue and the person I talked to told me that you do not need to worry because the payment is still pending and of what she see is that I actually did cancel my premium and she also told me the payment would be back in **-** hours or maybe sometimes (* days). I waited the first ** hours and then checked my bank account and found that the money was taken from my account and no longer as pending. now it has been over * days and the money is still taken of my account. I tried to contact support again but I cant find the chatting section anymore, I tried calling but I cant get the correct number or maybe nobody answers me. I am now in a different country and communicating with Youtube is really difficult for me, I would please like to have my money refunded back to my bank account because I am not in use for Youtube Premium at all, even when I am charged now I do not have any access to Youtube premium at all not even to my downloaded stuff that I was able to see.**Please help me with this issue because its been past * days and the person I talked to told me the most is * days.*******@***.com*this is the email I used for my youtube.**Thanks,*Majd,
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YouTube

Customer service issue
Reported by GetHuman-majdalm
Jan 15th, 2019 - 9 mons ago
I have an issue with YouTube too
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Seen by 6 customers so far
Similar issue to 15056 others
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GetHuman-majdalm started working on this issue
Jan 15th 11:03am