I recently recieved notification of copyright issues on a video i posted. I used two s...

GetHuman-styxbase's customer service issue with YouTube from January 2019

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The issue in GetHuman-styxbase's own words
I recently recieved notification of copyright issues on a video i posted. I used two songs on a ** minute video from Epidemic Sounds website that advertises royalty free music. I realized that i only signed up for a * month trial and not a payed membership and therefore after the video was posted for a while it was flagged by Content ID. I was able to remove one of the songs through Youtube's remove song feature. However the other copyright claim was manually detected. I assume its the second song i used so i tried to use the audio swap feature. However even after i swap the audio the copyright dispute still does not disappear, and it seems to make the previously removed song reappear. I even tried muting the songs and then using audio swap. either way it only allowed me to remove one of the claims but not both. I had no intention of violating any policies or breaking any laws i just want to remove the copyrighted content and move on. Is there a way to remove both claims? why does the manual detected copyright not give any information? and why wont it allow me to remove the song? Any help would be greatly appreciated.
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Customer service issue
Reported by GetHuman-styxbase
Jan 5th, 2019 - 4 mons ago
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Jan 5th 4:26am