Find difference between YouTube red and premium and why I can't see my red subscription...

GetHuman1831520's customer service issue with YouTube from December 2018

4 views | 12734 similar | 0 following
Help with my YouTube issue
Did we steer you to the right help?
Waiting to see if GetHuman1831520 got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman1831520 may need:
Email on Account, Phone Number, Name of Account Holder, and Password
The issue in GetHuman1831520's own words
Find difference between YouTube red and premium and why I can't see my red subscription. Want to possibly update to Premium for more storage and the better support options but am really confused right now ... I thought I had YouTube red but I'm not seeing it now but in subscriptions I see an option for YouTube premium. I am confused I'm not sure what the difference is, and I don't know why I need to subscribe to premium if I already had YouTube rest. And somebody help me by clarifying differences and let me know as a YouTube Red user what I need to do. When I try update I just get a family option which I don't want.**Probably *****@***.com but maybe *****@***.com*********** or ********** or ***********I couldn't find any information directly from my YouTube account or my Google subscriptions page about this*I really need to speak with someone as I have many questions and I think trying to resolve all of them via email works be arduous.*I have been a you tube customer for many years and a YouTube Red customer for a couple years as well*I have tried support page and just can't find what I need

GetHuman1831520 did not yet indicate what YouTube should do to make this right.

How GetHuman1831520 fixed the problem

We are waiting for GetHuman1831520 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get YouTube's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having YouTube issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1831520 fixes it.
This email address isn't valid

YouTube

Customer service issue
Reported by GetHuman1831520
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 12734 others
0 customers following this

Timeline

GetHuman1831520 started working on this issue
Dec 26th, 2018 3:38pm
GetHuman1831520 shared this issue with friends on Facebook
Dec 26th, 2018 3:45pm

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies