Please help me find my red subscription and possibly upgrade

GetHuman1831520's customer service issue with YouTube from December 2018

10 views | 12732 similar | 0 following
Help with my YouTube issue
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The issue in GetHuman1831520's own words
Find difference between YouTube red and premium and why I can't see my red subscription. Want to possibly update to Premium for more storage and the better support options but am really confused right now ... I thought I had YouTube red but I'm not seeing it now but in subscriptions I see an option for YouTube premium. I am confused I'm not sure what the difference is, and I don't know why I need to subscribe to premium if I already had YouTube rest. And somebody help me by clarifying differences and let me know as a YouTube Red user what I need to do. When I try update I just get a family option which I don't want.**Probably *****@***.com but maybe *****@***.com*********** or ********** or **********
I couldn't find any information directly from my YouTube account or my Google subscriptions page about this
I really need to speak with someone as I have many questions and I think trying to resolve all of them via email works be arduous.
I have been a you tube customer for many years and a YouTube Red customer for a couple years as well
I have tried support page and just can't find what I need
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YouTube

Youtube
Customer service issue
Reported by GetHuman1831520
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 12732 others
0 customers following this
Items needed
Email on Account
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Name of Account Holder
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Timeline

GetHuman1831520 started working on this issue
Dec 26th, 2018 3:10pm
GetHuman1831520 shared this issue with followers on Twitter
Dec 26th, 2018 3:28pm

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