YouTube Customer Service Issues

Archive 18

The following are issues that customers reported to GetHuman about YouTube customer service, archive #18. It includes a selection of 20 issue(s) reported December 9, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My family has been dealing with ongoing issues with our neighbors ever since they moved in this year. They have been rude and unpleasant, even going as far as issuing parking tickets outside our house. Despite our efforts to maintain peace, we have had several major arguments with them. However, the situation escalated today when the man filmed on our property and threatened to post it on social media, particularly YouTube. This is extremely concerning as we worry about the impact on our family, especially our children. We have involved the police who are scheduled to visit us today. We urgently need your help to investigate this matter and remove any inappropriate videos he may have posted. We appreciate your attention to this serious situation and eagerly await a positive response. Thank you for your assistance. Sincerely, Andy.
Reported by GetHuman-andyrave on Sunday, December 9, 2018 5:23 PM
Dear Sir/Madam, I am writing to address the situation regarding my YouTube account, which was recently deactivated due to copyright strikes issued by my past colleague, Coşku Çinkılıç. These strikes are associated with videos showcasing my team project, HyperCell, from my Master's Degree program. The project has been widely shared, exhibited, and published by various parties, including the school and other colleagues. My involvement is clearly documented on the school's official YouTube account and website. I respectfully request the reinstatement of my account as I have not infringed on any copyrights and require the videos for my ongoing job applications. I am deeply disappointed by YouTube's actions and urge a thorough investigation into this matter. It is imperative that false claims are addressed and rectified promptly. I feel unjustly targeted and seek resolution to this issue promptly. I am willing to provide any additional evidence needed to support my case. Thank you for your attention to this matter.
Reported by GetHuman-pvardou on Sunday, December 9, 2018 6:57 PM
Hello, I am Erindi Llega and I own the YouTube Channel ErindLlega7. Recently, I received an email informing me that my channel is no longer eligible for monetization due to reused content, a term I find confusing. Upon researching, I've learned that duplicate content concerns not only copyright issues but also the intent behind using it. While some videos on my channel match third-party content, I always provide credit and clarify that there is no intent to infringe upon copyrights. I create these videos for entertainment purposes only and do not seek profit or monetization. Quality content is a key focus for my channel, with high-quality editing receiving positive feedback. The email's message was unexpected as I continuously strive to offer unique and valuable content on YouTube. I kindly request a review of my channel's removal from the YouTube Partner Program and seek assistance in resolving this matter. Thank you. Best regards, Erindi Llega
Reported by GetHuman-erind_ll on Sunday, December 9, 2018 7:34 PM
I am looking to contact YouTube through email to seek assistance with earning money through their platform to improve my life and move my family to the USA from South Africa. Following a work accident in [redacted] resulting in multiple back surgeries, I am unable to work in South Africa due to challenging circumstances. I aspire to meet YouTube content creators in the USA and create videos, but lack the funds for necessary equipment and face safety concerns in South Africa. With no current income, I hope YouTube can connect me with the right people to propose a collaboration that could support my dream of relocating to the USA for better opportunities. Your prompt response in this matter would be greatly appreciated. Thank you, and may you be blessed.
Reported by GetHuman1724934 on Sunday, December 9, 2018 11:56 PM
I received a notification from YouTube informing me that my YouTube account, Lush Montana, has been suspended due to violations of their Community Guidelines. I cannot submit a form due to the suspension of my URL. I am unsure why I have been suspended and have been dealing with hacking attempts since [redacted]. All the videos and music on my channel are produced by myself, except for some competitions where companies provided images and music. I have noticed subscriptions added to my channel from strangers over the past two months whom I have not interacted with. My Facebook and Amazon accounts have also been hacked. I have not uploaded any videos for about two years, and the only content I plan to upload is related to my cats. I have seen automatic subscriptions from YouTube on iTunes without my consent. Unfortunately, I cannot provide my URL due to the suspension.
Reported by GetHuman-lushmont on Monday, December 10, 2018 4:56 AM
I recently received a notification stating that my YouTube account was suspended due to a violation of the community guidelines policy. When I tried to appeal by filling out the form, I faced an issue where I was asked to provide the URL associated with the suspension, which I couldn't do because I hadn't used YouTube in a while. After some searching, I managed to find my account history, but since I couldn't access my account, I had to send the first URL listed with my appeal without knowing its content. I explained that I have only used YouTube for watching music and science videos and have never uploaded or viewed anything inappropriate. Currently, I am focused on job searching and will require access to my account in the future. I suspect my account may have been compromised, and this situation is causing me a lot of frustration. Your assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman-sjdst on Monday, December 10, 2018 2:52 PM
I had a concerning experience during a video call with a woman who was naked and pressured me to engage in inappropriate behavior. Now she is threatening to share my pictures online unless I pay her. I believe she is a scammer, but I am worried about my photos being exposed. I am unsure if she is bluffing about uploading them to sites like Facebook and YouTube. I am reaching out for advice on how to handle this situation. Thank you for any guidance. I am hesitant to contact the local authorities and would appreciate your prompt response. I have learned my lesson about exchanging pictures on instant messenger platforms. Thank you for your assistance. - Malcolm
Reported by GetHuman1730038 on Monday, December 10, 2018 6:54 PM
I would like to follow up on a previous complaint I made. My YouTube channel, "MT the Doodle King," was recently terminated. I used to be part of a channel called "Kittle Skits," which I co-created, but I left when the owner started making changes I disagreed with. I had permission to re-upload videos I edited onto my channel after they were taken down from "Kittle Skits." However, "Kittle Skits" re-uploaded my videos without my consent and without giving me credit. When I reported them for copyright infringement, their channel was deleted. The next day, my channel was terminated too, citing multiple third-party copyright claims related to "Kittle Skits." Despite my efforts to appeal, each response from YouTube directs me to have "Kittle Skits" resolve their copyright issues. I am unable to address this since the "Kittle Skits" channel has been deleted. My channel deserves to be restored as I had the original videos and did not violate copyright. My channel, "MT the Doodle King," means a lot to me, and I seek assistance in reinstating it. You can reach me at "[redacted]" Thank you.
Reported by GetHuman-artistem on Tuesday, December 11, 2018 6:14 PM
My channel, Barbara Covell, was demonetized yesterday without warning. I haven't broken any rules, and the money I earned helped me financially. They stated it was for using other people's material, which I have never done, or paying people to watch my videos. My account has been in good standing for months, and I'm devastated as I just reached 11k subscribers. I upload my songs that I've been creating for years using Rocket Downloader, which is legal and widely used. This situation feels unjust, and I need my channel monetized again. Please show me a video where I did something wrong. I can't believe this after putting so much effort into my channel. It means everything to me and is a source of income. - Babs
Reported by GetHuman-sweetyac on Wednesday, December 12, 2018 2:48 PM
Hello, I downloaded the YouTube video app a couple of months ago and unintentionally signed up for a subscription, which I realized after using it for only a day or two. I deleted the app due to difficulties in uploading my music, which led to the accidental subscription. I was charged for a service I never actively used, and I am uncertain about the process as I expected to be reminded before any payment was deducted. I am seeking help in resolving this situation as I am currently unable to download any new apps on my phone until this charge is settled. Any assistance in obtaining a refund would be greatly appreciated as it would help me in my current circumstances.
Reported by GetHuman-jaybanks on Thursday, December 13, 2018 3:04 AM
I'm concerned about an incident regarding my YouTube channel named Dj King Studio. My email address is [redacted] I used to have my Google verification mobile number as [redacted], connected to my Aadhar Card. I received a call around 5 p.m. from a person claiming to be from your company. They mentioned an issue with my address verification and requested my base number and address mobile number for Google verification. I received an OTP, which I shared with them, and unfortunately, they gained access to my account. The call was from [redacted], the same number used for Google verification. I have also received a screenshot via SMS from this number. I suspect the account might now be under a different name. I have reported this to the police, and there is an ongoing investigation into the number [redacted].
Reported by GetHuman-saddamra on Thursday, December 13, 2018 12:39 PM
I have been facing ongoing harassment since starting our YouTube channel with my girlfriend. Despite our efforts to create multiple channels and post various content, someone keeps reporting our videos, leading to deletions. We have contacted YouTube via email but received no response or explanation for the removals. This situation is unfair as we put a lot of effort into our content with hopes of growing our channel. Our original channel, "Imani & Keara," reached [redacted] subscribers within 2 months, but was deleted. Subsequent channels met the same fate, including "Imani & Keara" and "i&k Nation." Even after building a strong subscriber base and views, our videos continue to be deleted, and now our channel is suspended. It's frustrating to see other content creators thriving on YouTube with similar content. I feel targeted and may escalate this if the issue persists.
Reported by GetHuman-imanike on Thursday, December 13, 2018 5:09 PM
Since starting a YouTube channel with my girlfriend, we have faced continuous harassment. Despite creating multiple channels, our videos keep getting reported and deleted. We reached out to YouTube via email, but received no response. Our first channel, "Imani & Keara," gained [redacted] subscribers in 2 months with views exceeding [redacted]. After it was deleted, we started another channel with the same fate. Subsequently, our backup channel, "i&k Nation," also got removed soon after posting videos. The frustration escalated when our latest video was deleted within days, leading to our channel's suspension. We believe our content is unfairly targeted, as other channels with similar content remain active. We have poured our efforts into building a strong fan base, and the repeated deletions hinder our growth potential.
Reported by GetHuman-imanike on Thursday, December 13, 2018 5:12 PM
I uploaded a Boruto AMV on YouTube featuring the song "Killer" by Omenxiii. The title and description clearly indicated that the content was not mine, and I provided links to the original works. Despite winning a dispute against one company's claim and having the video reinstated, another company made it unwatchable permanently. It's frustrating because I was transparent about not owning the content and only creating the edit for fun. I see inconsistency as many other channels create similar music videos and get monetized. For instance, WhateverForever's Naruto AMVs are widely popular. I unsuccessfully disputed this twice and now cannot repost the video at all. I took the YouTube copyright test and passed without watching their video. This experience has left me questioning YouTube's treatment of content creators. The lack of support when I tried to contact them by phone was extremely disappointing, leaving me with unnecessary stress after spending hours on my project. It's disheartening and makes me reconsider using the platform.
Reported by GetHuman-prismhea on Thursday, December 13, 2018 5:52 PM
I have some inquiries about my subscriber and channel growth. A few years back, I began a fitness-based channel that I stopped using to pursue studies. After discovering my interest in ecommerce and online business, I returned to Youtube on the same channel. However, I'm facing issues as half of my [redacted] initial fitness subscribers are not engaging with my current content. This impacts my video visibility. I'm contemplating whether to create a new channel and encourage my active subscribers to move over, or persist with my existing channel until I gather more dedicated viewers to improve my video views.
Reported by GetHuman1753026 on Thursday, December 13, 2018 6:57 PM
Hello, my name is Kishan Patel, and I live in New Zealand. I was a victim of online dating fraud, resulting in the creation of a YouTube channel named "Kishan Paten" where scammers are threatening to upload a sensitive video they recorded unless I send them money. I have stalled them by pretending to arrange the money, giving me time to report the incident to the authorities. I have filed a complaint with www.cert.govt.nz and now want assurance that they will not post the video on their channel or any other. The video has been given the title "Kishan Patel in New Zealand Student."
Reported by GetHuman1756692 on Friday, December 14, 2018 5:58 AM
Dear YouTube, Hello, I am Geremiah Evans, and I believe my channel "[redacted]" was suspended due to a glitch. I also have another account called "[redacted]" I noticed issues with my channel after adding someone to my subscriber list. Though I did not receive an email confirming my channel's deletion, it seems to have been removed. I am hoping for another chance as I have made positive impacts on many YouTubers. Please consider restoring my account so that YouTube can continue to be the platform it was meant to be. Thank you.
Reported by GetHuman1763015 on Saturday, December 15, 2018 1:10 AM
I am in a situation where I signed up for YouTube Premium using my Gmail account. Unfortunately, I am now unable to access my Gmail account. I suspect it may have been hacked as I can't seem to log in despite entering my usual password. The reason I am concerned is that without access to my Gmail, I am unable to sign into my YouTube account and utilize the benefits of my YouTube Premium subscription, which I value for its ad-free experience and background play feature. I would appreciate guidance on how I can either transfer my YouTube Premium subscription to a different email address without access to my original Gmail account or cancel the subscription. As a self-proclaimed YouTube enthusiast, I am eager to resolve this issue promptly. Currently, I am using my Mother's email as a temporary solution. My original Gmail address was [redacted] Any assistance you can provide would be greatly appreciated. Thank you.
Reported by GetHuman1767186 on Saturday, December 15, 2018 7:52 PM
I need help transferring my YouTube Premium subscription to a different email address as my Gmail account has been compromised. It seems like my Gmail account has been hacked because I cannot log in even though I am using the correct password. Unfortunately, this has left me unable to access my YouTube Premium account, which I value for its benefits like no commercials and background play. While I don't mind losing access to the Gmail account itself, I would like to retain my YouTube Premium subscription. I have all the necessary information such as my credit card details and original Gmail address ([redacted]). If possible, I would appreciate guidance on how to transfer the subscription to a new email address without access to the original one, or if cancelling the subscription is the only option, I would like to proceed with that. I am currently using my Mother's email address as a temporary measure. Thank you for any assistance you can provide.
Reported by GetHuman1767186 on Saturday, December 15, 2018 8:40 PM
I'm experiencing difficulty accessing my Gmail account that I used to sign up for YouTube Premium. This is causing me to lose access to my YouTube Premium subscription, which I greatly value for its benefits like no commercials and background play. I am unsure if my Gmail has been compromised or if I am using the incorrect password. My main concern is maintaining my YouTube Premium access. I am wondering if there is a way to transfer my subscription to a new email address without access to the original Gmail account. Alternatively, if transferring is not possible, I would like to explore the option of canceling my subscription. I am currently using my Mother's email address as a temporary solution. My original Gmail address was *herty*[redacted] Any assistance in resolving this issue would be greatly appreciated as YouTube is a significant part of my daily routine. Thank you for your help.
Reported by GetHuman1767186 on Saturday, December 15, 2018 8:40 PM

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