I was trying to skip forward in a video and accidentally clicked on a demonuk advert fo...
GetHuman-leemiln's customer service issue with YouTube from November 2018
Help with my YouTube issue
First: share to improve GetHuman-leemiln's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-leemiln's next move: go to the YouTube help center.
YouTube doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-leemiln will want to follow the link below to head to their help center. We will check on GetHuman-leemiln later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you are having issues with other uses on YouTube - you should first flag their post or report the issue directly to YouTube.
The issue in GetHuman-leemiln's own words
I was trying to skip forward in a video and accidentally clicked on a demonuk advert for Badlands. Then I later received a text message saying I had subscribed to their £* per week service. I then text "stop" to the number provided but I am still being charged £* per week.**This type of advert should not be allowed, and I would like a refund as I did not intentionally subscribe to their service, nor did I play the game. I don't trust Demon enough to contact them, since texting stop seems to have had no effect. As such I believe Google should provide the refund as they have ultimate responsibility on who they allow to advertise on their platform, and should be ensuring all adverts are safe, or at least provide a warming that they will automatically subscribe you to their service.**Happy to provide screens shots and evidence of the charges, and you're welcome to check my Play Store history to see that I didn't download their apps.**I will also be reporting them to Ofcom, and seeking to block them via O*.**I appreciate YouTube are trying to promote their paid services, but this along with the recent massive increase in video based adverts seems like a very snide and underhand way to go about it.**Reporting adverts also seems to have no effect on their frequency.
GetHuman-leemiln did not yet indicate what YouTube should do to make this right.
I have an issue with YouTube too
How GetHuman-leemiln fixed the problem
We are waiting for GetHuman-leemiln to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.