Sound has disappeared from one of my vids. The music is an integral part of this short...

GetHuman-paulcoad's customer service issue with YouTube from November 2018

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The issue in GetHuman-paulcoad's own words
I was trying to enjoy the the atmospheric effect that the music once provided. ... Sound has disappeared from one of my vids. The music is an integral part of this short movie and i dont seem to be able to resolve it myself. Im not very tech savvy and would much appreciate your expert support.
This is frustrating because without sound, viewers disappear and audience declines.
I would like you to look at the issue on my account and put a little smile on my face by clicking whatever needs to be clicked and resolve this frustrating little glitch please.
I have been a happy customer for *-* years without any cause for complaint. Infact, i love it!
Tried going going into my account settings and trouble shoot audio issues. Maybe im missing something but i can't navigate my way to a successful resolution. Please work your magic too fix!
I have an issue with YouTube too
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YouTube

Customer service issue
Reported by GetHuman-paulcoad
Nov 25th, 2018 - 10 mons ago
I have an issue with YouTube too
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Seen by 4 customers so far
Similar issue to 9236 others
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Timeline
GetHuman-paulcoad started working on this issue
Nov 25th, 2018 10:56am