I had uploaded a video of a music tribute for the character Hela in Thor:Ragnorak, my c...

GetHuman-dawnespi's customer service issue with YouTube from November 2018

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The issue in GetHuman-dawnespi's own words
I had uploaded a video of a music tribute for the character Hela in Thor:Ragnorak, my channel is mostly based on these videos. It uploaded just fine then suddenly it was blocked, I checked the block message and it said there was a copyright claim made by Disney. I did NOT use a Disney song I used "Castle" by Halsey. It does not make sense. I tried to upload it again and it stated that I couldn't because that video already existed how the **** does the video exist when it's not there? I want my video back, I did nothing wrong or different from all of my other videos. Please I need to have this video uploaded, I've been working on this for days and honestly this is making me really upset and want to quit YouTube.
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YouTube

Customer service issue
Reported by GetHuman-dawnespi
Nov 23rd, 2018 - 10 mons ago
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GetHuman-dawnespi started working on this issue
Nov 23rd, 2018 10:50pm
GetHuman-dawnespi shared this issue with friends on Facebook
Nov 23rd, 2018 10:54pm
GetHuman-dawnespi indicated the issue is not fixed yet.
Nov 23rd, 2018 10:55pm