I am seeing any videos that have auto-generated closed captions being labeled as having...
GetHuman1380025's customer service issue with YouTube from October 2018
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The issue in GetHuman1380025's own words
I am seeing any videos that have auto-generated closed captions being labeled as having close captioned, when it used to be that only videos with actual captions were given the label. This is a new development and completely misleading and hugely inconvenient for those of us who are deaf and need captions, as I no longer know which videos I will be able to watch without checking. Please make it so that only videos with actual captions are given the CC label, which is how it used to be.
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