We have recently paid for a promotion for our YouTube video. From our analytics and aud...

GetHuman-chadandi's customer service issue with YouTube from October 2018

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The issue in GetHuman-chadandi's own words
We have recently paid for a promotion for our YouTube video. From our analytics and audience retention the promotion seems to be fraudulent. We are not dishonest people and we do not want to cheat the system by buying views. We are trying to cancel the promotion as of now. **Here is the link to our channel:*https:**www.youtube.com*channel*UC*BfEV*JRmqbI*wnCC-yisA**Here is a link to the video being promoted:*https:**www.youtube.com*watch?v**PBjyNp*LpE**This is the promotion:*https:**www.fiverr.com*sound*promotion*do-viral-youtube-video-promotion?source*Order*page*gig*link&funnel**c*ebb**-***a-****-af*b-**f**e*cb*****As it states it says promotion over social media. Organic views and so forth. The audience retention for this promotion is not realistic. It is above **% for the majority of the video and we know that even with larger YouTube accounts this just simply is not the case. Also, the views are all from a despot computer. The majority of our views have always been on mobile devices. We thought we should bring this to your attention. If there is anyway to correct the view count so that it is actually real please let us know what we need to do. **Let us know if there is anymore information you need from us.**Thank you for your time,**Chad and Andi
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Customer service issue
Reported by GetHuman-chadandi
Oct 11th, 2018 - 3 mons ago
I have an issue with YouTube too
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GetHuman-chadandi started working on this issue
Oct 11th, 2018 2:26pm