My son got signed up for YouTube premium without wanting it
GetHuman-deancarb's customer service issue with YouTube from September 2018
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The issue in GetHuman-deancarb's own words
He was trying to access regular YouTube ... My son went on youtube on his phone and said he automatically got signed up for YouTube premium. It charged my credit card that was on his phone for apple storage and we never wanted the service. I need to get a refund and to make sure that it doesn't happen again. It is ridiculous that I can't call YouTube directly and talk to someone. I waited in the queue for ** minutes and then got hung up on.
It charged me for premium and I can't call customer service to fix this. I am wasting my time!!
Get a customer service department. Look into why people are getting automatically upgraded to premium. Refund the charge.
Called, waited, got hung up on.
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