My son got signed up for YouTube premium without wanting it

GetHuman-deancarb's customer service issue with YouTube from September 2018

Help with my YouTube issue
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If you are having issues with other uses on YouTube - you should first flag their post or report the issue directly to YouTube.
The issue in GetHuman-deancarb's own words
He was trying to access regular YouTube ... My son went on youtube on his phone and said he automatically got signed up for YouTube premium. It charged my credit card that was on his phone for apple storage and we never wanted the service. I need to get a refund and to make sure that it doesn't happen again. It is ridiculous that I can't call YouTube directly and talk to someone. I waited in the queue for ** minutes and then got hung up on.
It charged me for premium and I can't call customer service to fix this. I am wasting my time!!
Get a customer service department. Look into why people are getting automatically upgraded to premium. Refund the charge.
Called, waited, got hung up on.
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YouTube

YouTube
Customer service issue
Reported by GetHuman-deancarb
Sep 28th, 2018 - 2 mons ago
I have an issue with YouTube too
Fixed
Seen by 10 customers so far
Similar issue to 4132 others
0 customers following this
Items needed
Email on Account
Phone Number
Name of Account Holder
Password
Timeline
GetHuman-deancarb started working on this issue
Sep 28th 3:31am
GetHuman-deancarb indicated the issue is not fixed yet.
Sep 30th 4:11am
GetHuman-deancarb indicated the issue is not fixed yet.
Sep 30th 4:13am
GetHuman-deancarb indicated the issue is not fixed yet.
Oct 19th 8:55pm
GetHuman-deancarb indicated the issue is not fixed yet.
Oct 19th 8:56pm
GetHuman-deancarb indicated the issue is not fixed yet.
Oct 19th 8:57pm
GetHuman-deancarb indicated the issue is not fixed yet.
Oct 22nd 11:42pm
GetHuman-deancarb indicated the issue is not fixed yet.
Oct 22nd 11:42pm
GetHuman-deancarb indicated the issue is not fixed yet.
Oct 22nd 11:52pm