We are seeing a drop in views on previous live videos. I understand this is common due...

GetHuman-naomiki's customer service issue with YouTube from September 2018

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The issue in GetHuman-naomiki's own words
We are seeing a drop in views on previous live videos. I understand this is common due to the way YouTube counts views. However, our analytics page shows a different count. And it doesn't match up. For example, it is only showing views from three states but the total views for the U.S. is more than those * combined. Previously we had many states. Also, our channel is used for students tuning to a weekly lecture. Many of our views are from students within our state. But now our state is not even listed on the analytics page. **We've waited several weeks to see if it was just YouTube processing things, but it hasn't been resolved. Is there any way you can look into this further or tell me what I'm missing? I'm happy to provide you with additional information if needed. **We do post the YouTube live stream on our website to make it easier for students to find, as we schedule a new live video each week. Most of our views will be through that link. Would this affect anything?
Can you please fix the data on the account or help us understand why it continues to change and why the reports are not clear?
We've waited to see if YouTube was just updating details.
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YouTube

Customer service issue
Reported by GetHuman-naomiki
Sep 26th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 4028 others
0 customers following this
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Timeline

GetHuman-naomiki started working on this issue
Sep 26th, 2018 2:51pm

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