I get in touch with an agent for a little over an hour yesterday at * p.m. (Pacific) an...

GetHuman-davidzah's customer service issue with YouTube from August 2018

Help with my YouTube issue
The issue in GetHuman-davidzah's own words
My family members that are on my account won't ... I get in touch with an agent for a little over an hour yesterday at * p.m. (Pacific) and was they would contact me in the next ** hours. I have an issue with my family plan on youtube. I can access youtube premium just fine, but none of my family members are able to use it. I've had the family account for around a year and never had an issue with it. When they try to log on it says they need to renew the plan and they don't get any of the benefits as they should. I've tried closing my account and starting a new one. Unfortunately, nothing fixed the issue I am having.
I either want a refund or it be sent to my fiancee so she can be the primary account holder and her pay the same as I did ($**.**)
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YouTube

Customer service issue
Reported by GetHuman-davidzah
Aug 27th, 2018 - 4 mons ago
I have an issue with YouTube too
Fixed
Seen by 4 customers so far
Similar issue to 2521 others
0 customers following this
Items needed
Email on Account
Phone Number
Name of Account Holder
Password
Timeline
GetHuman-davidzah started working on this issue
Aug 27th 1:40am
GetHuman-davidzah indicated the issue is not fixed yet.
Aug 28th 2:43am
GetHuman-davidzah indicated the issue is not fixed yet.
Aug 28th 3:02am