I began to get song a suggestions that were suggestive and from accounts that seemed ma...

GetHuman-janecarl's customer service issue with YouTube from June 2018

Help with my YouTube issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-janecarl's own words
I began to get song a suggestions that were suggestive and from accounts that seemed made up. Comment sections on these videos did not pertain to the videos but rather other topics that seemed fishy. I then manually rebooted my android phone and bypassed the google account the apps contacts and settings were exactly the same the four times I attempted the reset. I subsequently deleted my google account and have lost the ability to recover it because of a changed phone number and a changed password. Thanks Jane *****@***.com
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Customer service issue
Reported by GetHuman-janecarl
Jun 13th, 2018 - 9 mons ago
I have an issue with YouTube too
Seen by 4 customers so far
Similar issue to 781 others
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Items needed
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Name of Account Holder
GetHuman-janecarl started working on this issue
Jun 13th, 2018 9:33pm
GetHuman-janecarl indicated the issue is not fixed yet.
Jun 13th, 2018 9:35pm