My YouTube red is not working on my app. It keeps saying try it free, and when I click...

GetHuman-riddimra's Technical Support issue with YouTube from April 2018

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The issue in GetHuman-riddimra's own words
My YouTube red is not working on my app. It keeps saying try it free, and when I click, that I already have it. Very frustrating. How can I activate it and get background play, video saving and no more ads? I’m paying for it.
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YouTube

Technical Support issue
Reported by GetHuman-riddimra
Apr 28th, 2018 - 7 mons ago
I have an issue with YouTube too
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Seen by 2 customers so far
Similar issue to 8227 others
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Timeline
GetHuman-riddimra started working on this issue
Apr 28th 3:29pm