My YouTube red is not working on my app. It keeps saying try it free, and when I click...

GetHuman-riddimra's Technical Support issue with YouTube from April 2018

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Help with my YouTube issue
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GetHuman-riddimra's next move: go to the YouTube help center.
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The issue and preferred resolution, in GetHuman-riddimra's own words:
My YouTube red is not working on my app. It keeps saying try it free, and when I click, that I already have it. Very frustrating. How can I activate it and get background play, video saving and no more ads? I’m paying for it.
I trust that YouTube will make this right and come up with a resolution that is fair.
Help with my YouTube issue
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YouTube

Technical Support issue
Reported by GetHuman-riddimra
Apr 28th, 2018 - 3 mons ago
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GetHuman-riddimra started working on this issue
Apr 28th 3:29pm