Yodel obviously have rogue drivers. The thing is Yodel support them making the problem...

GetHuman5302489's customer service issue with Yodel from September 2020

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The issue in GetHuman5302489's own words
Yodel obviously have rogue drivers. The thing is Yodel support them making the problem even worse. I don't like Yodel as a courier service anymore they can't be trusted and I dread online shopping when they are the carriers. My last dealings with Yodel only the other day even with consulting with there driver saying that my order was delivered safely and placed inside the front porch without any attempt to gaining authorisation of delivery from client. I don't have a front porch? (made up excuse on behalf of driver)*Thankfully talking to the sender they sent a replacement order via a different courier and I have received it safely. This is the second time now I have had these issues with Yodel, how come you are still able to operate with these massive negatives. The fact that you side against the complainant is creating bad feelings, I hope you start to act and respond seriously towards your operating procedures and drivers.

GetHuman5302489 did not yet indicate what Yodel should do to make this right.

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Yodel

Customer service issue
Reported by GetHuman5302489
Sep 26th, 2020 - 2 years ago
Not resolved
Seen by 27 customers so far
Similar issue to 1513 others
0 customers following this

Timeline

GetHuman5302489 started working on this issue
Sep 26th, 2020 7:22am