Please wait to be connected**Please wait to be connected****Akash*End Chat* A **Akash...

GetHuman4708273's Missing Delivery issue with Yodel from April 2020

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The issue in GetHuman4708273's own words
Please wait to be connected**Please wait to be connected****Akash*End Chat* A **Akash **:**:** *Good afternoon, Carol. Thank you for contacting Yodel.*Akash **:**:** *Name carol ellis Email Address *****@***.com Address ** The Lamports Postcode GU** *QU Parcel Number JD******** Query Type Tracking shows delivered but Parcel not recieved*carol ellis **:**:** *HI*Akash **:**:** *Carol, I understand that you have not received your parcel yet. Kindly accept our apologies for that your parcel was delivered. *Akash **:**:** *May I have your Yodel tracking id, please? Our parcel id starts with JD*** and having ** digits. *carol ellis **:**:** *YES OF COURSE. JD*****************carol ellis **:**:** *IT WAS A PARCEL TO MY SISTER FOR HER BIRTHDAY. TRACKING SAYS DELIVERED BUT SHE HASN'T GOT IT YET*Akash **:**:** *Thank you for sharing the informatoin.*Akash **:**:** *information. *Akash **:**:** *For verification purposes, could you please confirm your first line of*address*along with the*postcode on your parcel?* *carol ellis **:**:** *HER ADDRESS FIRST LINE IS *** BROOK LANE SO** *EW*Akash **:**:** *Thank you for sharing the information. *Akash **:**:** *I can see that our driver was available at your location at the time of delivery. Could you please check the surroundings or ask your neighbours if they have received the parcel? *carol ellis **:**:** *THERE IS ALWAYS SOMEONE IN ESPECIALLY RIGHT NOW AS THEY LIVE WITH MY ELDERLY PARENTS AND A DAUGHTER. *carol ellis **:**:** *THEY ONLY HAVE ONE NEIGHBOUR AND THEY WOULD BRING THE PARCEL OVER TO THEM I AM SURE*Akash **:**:** *Carol, thanks for confirming. In this situation, we will need to conduct a driver's interview to confirm where this was delivered to. These interviews take place at the end of the working day and, as such, it can take up to ** hours to be completed. *Akash **:**:** *Is this the correct email address for communication- *****@***.com? *Akash **:**:** *Please ignore the last message. *carol ellis **:**:** *YES IT IS AND OK LOL*Akash **:**:** *As I can see that the parcel is not on your name so I would request you to please share the recipient email address for communication. *carol ellis **:**:** *I DON'T HAVE HER EMAIL I AM AFRAID. WILL TXT HER NOW TO FIND OUT. *Akash **:**:** *Without the email id, we are unable to raised your concern with the depot so I would request you to please contact us back with the email address of the recipient. *carol ellis **:**:** *ALSO IT WAS A FLOWER ORDER FROM MOONPIG*carol ellis **:**:** *OK JUST WAITING FOR HER REPLY NOW*carol ellis **:**:** *THE FLOWERS WILL BE DEAD BY NOW. SAD FACE. *carol ellis **:**:** *SHE HAS SEEN NEIGHBOURS THIS MORNING AND THEY DONT HAVE IT*Akash **:**:** *Thanks for confirming. *carol ellis **:**:** *EMAIL IS S*****@***.com*Akash **:**:** *Thanks for confirming. I've successfully raised this issue with the respective service centre. I would request you to please wait for the next ** hours, our concerned team will update you regarding your parcel over the email. *Akash **:**:** *Is there anything else I may assist you with? *carol ellis **:**:** *She has also confirmed they have all been in because of lockdown*carol ellis **:**:** *Thank you I will pass that on to her. *Akash **:**:** *Please also inform her meanwhile she will contact the sender for the more updates on her parcel. *Akash **:**:** *Many thanks for contacting Yodel. I will now close down this chat but if there is anything else we can do to help in the future, please do not hesitate to come back to us. We really value your feedback in helping us improve our service and your experience.Please visit thelink below to complete our short survey: https:**forms.office.com*Pages*ResponsePage.aspx?id*DBbeQ*luskWpzX*hWXCIfZXYVFHRXTVAjXkzhtKAVjJUN*BJUVdOSUhRV*UxSVhIMkpUWUlCOElBUy*u**Attach*When you have any info can you email both of us pls.*Send*Akash has ended this conversation

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Yodel

Missing Delivery issue
Reported by GetHuman4708273
Apr 24th, 2020 - 10 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 1453 others
0 customers following this

Timeline

GetHuman4708273 started working on this issue
Apr 24th, 2020 10:16am
GetHuman4708273 indicated the issue is not fixed yet.
Apr 26th, 2020 2:48pm

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