Tracking number JD******************I received an email on ******** to say that this pa...

GetHuman1917027's customer service issue with Yodel from January 2019

Help with my Yodel issue
The issue in GetHuman1917027's own words
Tracking number JD******************I received an email on ******** to say that this parcel had been delivered to my home address. However when I got home the parcel was no where to be found. I checked the mail box and there was also no calling card to state the location of my parcel. *As a result, I immediately called your customer services team, concerned about where my parcel was. I spent ** minutes in a queue before the line was cut off by your phoneline and I would have had to redial. This call cost me £**!!!*As it turns out, your delievery driver had delivered the parcel to the wrong house. It was not simply "left with a neighbour", but delievered to a house half way down the street. Thankfully these people kindly returned our parcel.*I would like my money back for the attempted call to your customer services team *) because it was your driver who delivered the parcel to the wrong house to begin with and *) because after ** minutes of waiting, my call was cut off and I would have had to re-dial and start from the start of the queue again.*This really is unacceptable.
GetHuman1917027 did not yet indicate what Yodel should do to make this right.
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Yodel

Customer service issue
Reported by GetHuman1917027
Jan 7th, 2019 - a mon ago
I have an issue with Yodel too
Fixed
Seen by 2 customers so far
Similar issue to 1172 others
0 customers following this
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GetHuman1917027 started working on this issue
Jan 7th 7:51pm
GetHuman1917027 indicated the issue is not fixed yet.
Jan 7th 8:11pm