Wrong parcel delivered, unable to speak to a human being to sort it out.*All numbers go...

GetHuman-bobcock's customer service issue with Yodel from December 2018

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The issue in GetHuman-bobcock's own words
Return incorrectly delivered parcel and retrieve correct parcel. ... Wrong parcel delivered, unable to speak to a human being to sort it out.*All numbers go to robots, not human beings. *Incorrect delivery not an option
All numbers (including those allegedly being routed to human beings) go to automated systems with no options for above issues.
Having human beings available to sort out more complex issues.
I’ve been a customer for several years and deliveries are normally fine.*If there is a problem I expect to be able to speak to a human being to sort it out.
I’ve tried all the contact numbers I could find, including the one on this website.*Luckily the driver realised his mistake and returned to swap parcels. DON’T rely on Yodel customer services if things go wrong with your delivery. They hide behind automatons.
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Yodel

Yodel
Customer service issue
Reported by GetHuman-bobcock
Dec 6th, 2018 - 5 mons ago
I have an issue with Yodel too
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Seen by 7 customers so far
Similar issue to 792 others
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GetHuman-bobcock started working on this issue
Dec 6th, 2018 2:09pm
GetHuman-bobcock indicated the issue is not fixed yet.
Dec 6th, 2018 2:13pm