Hello, **Yesterday a Figleaves item was due for delivery (Yodel number JD...

GetHuman1380136's customer service issue with Yodel from October 2018

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The issue in GetHuman1380136's own words
Hello, **Yesterday a Figleaves item was due for delivery (Yodel number JD**************** I believe). **Delivery should, I believe, be delivered to the front door - the door bell should be rung and if there's no answer the item should be left in the preferred safe place - in my case, that's in the porch. **Yesterday, the driver did not come into the driveway but instead yelled from the roadside beyond the gate. At this time, I was feeding my youngster so it was extremely annoying to have to leave him in order to go to the front gate to retrieve the parcel. He said "it's only a small parcel" - that is irrelevant, he should be bringing it to the door. **Not only is the standing on the roadside yelling a disturbance for the neighbourhood, it is also a disruption for me trying to get on with my job of looking after my youngster when having his meal, to avoid any risk of choking, as any mother would understand. **Please could you ensure that this never happens again and that all your drivers deliver their items to the door, and don't simply yell from the roadside. **I look forward to hearing your response.**Thanks & Best wishes*Juliet Lawrence

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Yodel

Customer service issue
Reported by GetHuman1380136
Oct 20th, 2018 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 488 others
0 customers following this

Timeline

GetHuman1380136 started working on this issue
Oct 20th, 2018 7:48am

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