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GetHuman-fredalo's customer service issue with Yodel from July 2018

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The issue in GetHuman-fredalo's own words

I was trying to contact Yodel to inform them of an incorrect delivery address for a parcel they had for me. ... I made an online order with Peacocks last night and noticed as PayPal was taking payment that my delivery address was incorrect. Peacocks have told me to contact you as the order has already left

The address they had was my old address and I no longer live there. I am disabled and unable to drive to this address to collect it

I just want to receive the goods I have paid for, I cannot afford to just write this off as I am on disability benefits

I am a new customer and expected to be able to speak to someone to resolve this issue.

I contacted the company I ordered the goods from who told me to contact Yodel but I was unable to actually speak to anyone at Yodel and could only reach an automated message which kept telling me that my parcel was with my local depot.

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How GetHuman-fredalo fixed the problem

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How Do I Contact Yodel Customer Service?How Do I Track My Package from Yodel?How Do I Let Yodel Know About a Missing Delivery?

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One of your drivers is driving very very dangerously - It’s very dangerous U said u left my parcels in safe place. I don’t call at my front door in full vie...I had a package delivered to my address ** grey terrace , ferryhill, urban dl** *en...I BOOKED TWO PARCELS TO BE COLLECTED AND DELIVERED THROUGH P*G.ONE *KG ONE **KG T...My parcel was NOT collected as arranged yesterday and have not heard from anyone I ordered a pair of converse for my daughter who stays in drumchapel. I put her a...My parcel should be delivered to work which is a multi occupied building and I’ve...JD** *** *** **** ******Please confirm why the parcel has sat in the local depot...Driver delivered at wrong time again

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Yodel

Parcel deliver

Customer service issue

Reported by GetHuman-fredalo

Jul 5th, 2018 - 5 years ago

I have an issue with Yodel too

Fixed

Seen by 19 customers so far

Similar issue to 196 others

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GetHuman-fredalo started working on this issue

Jul 5th, 2018 2:09pm

GetHuman-fredalo tried calling Yodel

Jul 5th, 2018 2:10pm

GetHuman-fredalo did not speak with customer support

Jul 5th, 2018 2:10pm

GetHuman-fredalo did not speak with customer support

Jul 5th, 2018 2:11pm