Yesterday I received a text at *.**pm stating my order had been delivered. My ordered c...

GetHuman-paigemit's customer service issue with Yodel from June 2018

219 similar
0 following
Help with my Yodel issue
GetHuman-paigemit's next move: call Yodel.
The best way to get your problem resolved is to tap the button below to start calling Yodel. We will check on you later to see if it's fixed or needs to be escalated.
The issue and preferred resolution, in GetHuman-paigemit's own words:
Yesterday I received a text at *.**pm stating my order had been delivered. My ordered contained a birthday present that I was taking with me on holiday today for a family member however it hadn’t been delivered to me. I had sta*** in all day waiting for it as it was of utmost importance that I received these goods. As you can imagine this was of m***ive inconvenience to myself. After a phone call and live web chat I given no empathy towards my situation although advisers were aware that I was in m***ive distress. I was made aware then that a driver would take it from where it had been delivered to myself today but as I am going on holiday today I couldn’t risk it so had to go retrieve the parcel myself. I have never ever had a customer service department make me feel so bad for an error on the company’s part. I suffer from severe anxiety and this caused me several panic attacks when all I needed was some re***urance that help would be given to me. An advisor also promised me I would receive a call back before *pm but when I tried to call back at *.**pm I discovered the contact centre shut at *pm. I believe you need to do something to restore my faith in this company and you have caused me absolute ****.*My details are*Name - Paige Mitchelson*Address - * north Berwick gardens ****bernauld *G***jh*Order number - JD****************
I trust that Yodel will make this right and come up with a resolution that is fair.
Help with my Yodel issue
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Yodel's attention and get better help faster. Tap below to get started.
Having Yodel issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Yodel email you?
This email address isn't valid
Follow this issue
See how GetHuman-paigemit fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-paigemit
Jun 6th, 2018 - 2 mons ago
I have an issue with Yodel too
Not resolved
Seen by 4 customers so far
Similar issue to 219 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Who made the purchase
Tracking number
GetHuman-paigemit started working on this issue
Jun 6th 9:09am