Yesterday I received a text at *.**pm stating my order had been delivered. My ordered c...

GetHuman-paigemit's customer service issue with Yodel from June 2018

5 views | 219 similar | 0 following
Help with my Yodel issue
First: share to improve GetHuman-paigemit's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-paigemit's next move: call Yodel.
The best way to get your problem resolved is to tap the button below to start calling Yodel. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman-paigemit's own words
Yesterday I received a text at *.**pm stating my order had been delivered. My ordered contained a birthday present that I was taking with me on holiday today for a family member however it hadn’t been delivered to me. I had stayed in all day waiting for it as it was of utmost importance that I received these goods. As you can imagine this was of massive inconvenience to myself. After a phone call and live web chat I given no empathy towards my situation although advisers were aware that I was in massive distress. I was made aware then that a driver would take it from where it had been delivered to myself today but as I am going on holiday today I couldn’t risk it so had to go retrieve the parcel myself. I have never ever had a customer service department make me feel so bad for an error on the company’s part. I suffer from severe anxiety and this caused me several panic attacks when all I needed was some reassurance that help would be given to me. An advisor also promised me I would receive a call back before *pm but when I tried to call back at *.**pm I discovered the contact centre shut at *pm. I believe you need to do something to restore my faith in this company and you have caused me absolute ****.*My details are*Name - Paige Mitchelson*Address - * north Berwick gardens *Cumbernauld *G***jh*Order number - JD****************

GetHuman-paigemit did not yet indicate what Yodel should do to make this right.

How GetHuman-paigemit fixed the problem

We are waiting for GetHuman-paigemit to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Yodel customer problems.
How Do I Contact Yodel Customer Service?How Do I Track My Package from Yodel?How Do I Let Yodel Know About a Missing Delivery?
Do you have a customer issue as well?
We can help you get Yodel's attention and get better help faster. Tap below to get started.
Having Yodel issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-paigemit fixes it.
This email address isn't valid

Yodel

Customer service issue
Reported by GetHuman-paigemit
Jun 6th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 219 others
0 customers following this
Items needed
Who made the purchase
Tracking number

Timeline

GetHuman-paigemit started working on this issue
Jun 6th, 2018 9:09am

Moving? Compare and Schedule Free.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians