Yesstyle.com Customer Service Issues

I purchased a "Faux Leather Laptop Backpack [Coffee - One Size]" with catalogue number [redacted] and an "Faux Leather Phone Case [Black - iPhone 7 Plus / 8 Plus]" with catalogue number [redacted]. The backpack cost NZD53.06 and the iPhone case was NZD10.50, totaling NZD63.56. I placed my order on January 23rd and was informed via email that the items would ship on February 22nd. However, on February 24th, I received another email stating that the products were still not shipped and there was no definite arrival date. Upon checking the website, both items were listed as "NO LONGER AVAILABLE". I am disappointed with YesStyle's service and request an immediate refund for the unfulfilled order.

Hi there, I completed my order and made payment, but I haven't received a confirmation email. The order was placed before I signed up as a member. It has been nearly a day since I placed the order. I verified the payment in my bank account. I attempted to reach out to customer service via email, but they require an order number which I haven't received due to not getting the confirmation email.

Hello, I placed an order with Yesstyle and was informed that my items would arrive soon, except for one item that had a 14-day wait for stock. However, this particular item was in stock within 21 days, which was a pleasant surprise. It has been a month since I placed my order, and I am feeling frustrated as I was told that my order would have been shipped out weeks ago. I reached out to customer service for assistance, and they mentioned there were delays, assuring me that my order would ship out within 7 days. While I understand delays happen, it has already been several weeks since then.

While attempting to complete my purchase using PayPal at checkout, I encountered an issue. After selecting "pay with PayPal," I did not receive a confirmation email or page. Despite this, I tried the process again and still did not receive any confirmation. Surprisingly, I noticed that my bank account was charged twice for the order, despite the lack of confirmation and an order number. Strangely, the order does not appear in my history. I am seeking a refund of the duplicate charge. If not resolved promptly, I may need to contact my bank to address the wrongful charge of $[redacted].

Hello YesStyle, I am a Silver member experiencing an issue with my email address and password that is causing problems with Apple Pay. When trying to place an order using Apple Pay, YesStyle is indicating that the email does not belong to me, and this is preventing me from completing my purchase. I am Nawel Settouti from Finland, residing at Vähäniityntie 7A, Helsinki, with postal code [redacted]. I kindly request assistance in updating my email address and password on my YesStyle account. To reach me, you can contact me via email at [redacted] or by phone at 00 [redacted] 41 [redacted] 54 60. My Instagram handle is Elif Katrina. If this issue persists, I may need to speak with a representative. Best regards.

I recently made a purchase on YesStyle for Christmas gifts. However, after I completed the payment, I encountered an error message stating "Internal Server Error." I tried to make the order again, assuming it failed, but upon checking my order history, I discovered that the initial order was successful. I apologize for not checking my order history earlier. I hope the second order can be canceled. Thank you. Best regards, Stefania C.

Hello! I placed an order on the YesStyle website and received an email saying my order couldn't be processed due to my card not being verified. However, my card was charged for the purchase, which is a significant amount. YesStyle informed me there would be no refund as the money wasn't withdrawn, but it was from my card. I'm confused about the term "unverified order" on the website. How can I proceed with my order, and how do I get a refund if my order can't be processed?

I placed my order over 1.5 months ago and have been tracking it diligently. Today, I noticed on the PostNL website that my items made their way to the Netherlands but were returned to the Yesstyle company due to an issue with the address. I reached out to them via email seeking compensation in cash or expedited delivery of my order due to the inconvenience and time wasted. I am eagerly awaiting their response as my priority is to receive either my clothing items or a refund. Please get in touch promptly.

Hello, I recently placed an order with Yesstyle and opted for premium shipping to France. However, there seems to be an issue with the delivery process once the package reaches France, as Chronopost handles it. Despite waiting the entire day on the expected delivery date, there was no attempt to contact me or leave a delivery notice. Consequently, my package has been sent back to the sender in Korea. I paid for premium shipping to avoid delays, so I am eager to intercept the package and have it reshipped, potentially to a different address due to quarantine restrictions. I am concerned that if Yesstyle does not act promptly, my shipment will be halfway across the world. I have already reached out to Chronopost, but they advised that only Yesstyle can initiate the interception process. Can you assist me with this matter? Thank you, Pierre A.

Hello, I am a frequent customer, and I regret to express my dissatisfaction regarding a recent order. I understand that delays happen, but my concerns have not been taken seriously. On March 21st, I placed an order ([redacted]3) that experienced a lengthy delay before being shipped due to certain items being out of stock. After a prolonged wait, I was notified on May 10th that my order (LT[redacted]79NL) was finally shipped. However, as of today, I have not received the package. Concerned about the lack of updates, I contacted the shipping agent and discovered that my address was not indicated on the package, preventing it from being delivered to my house. This situation has been disheartening, especially since I have never encountered issues with orders from your website before. I hope for a prompt resolution before the package is returned. Best regards, Viancy

I made a significant skincare purchase on June 25th, all items marked as in stock. Despite no progress for almost two weeks, I emailed customer service for an update. On July 11th, they claimed my order had shipped on the 6th, but the tracking information provided was invalid. Finally, on July 20th, YesStyle's tracker showed my order was pre-advised to PostNL. After almost 3 weeks of waiting and encountering misleading information, my order was returned to the origin center on August 5th without any delivery attempts. While YesStyle can't control the postal service, they are responsible for their own logistics. Waiting nearly a month before sending the order is unacceptable. A prompt refund is not a satisfactory solution. The only acceptable resolution is for YesStyle to resend the original order at the initial prices or with a discount, along with expedited shipping to compensate for the inconvenience caused.

Hello, I placed an order on August 23, [redacted], for several items. Unfortunately, one of the items hasn't arrived from the suppliers, so my order is still processing. Order Number: [redacted] Item Description: SUNMAN Buckled Mesh Paneled Backpack [White - One Size] Catalog Number: [redacted] Quantity: 1 I am aware that some items may be challenging to obtain due to high demand. Therefore, I would like to cancel the above-mentioned item and request a refund for it. I kindly ask that you proceed with shipping the remaining items in my order promptly since their status indicates they are "in stock" and "ready to be shipped." Thank you.

I recently made an order with YesStyle at the beginning of the month with order number [redacted]2. Unfortunately, I mistakenly provided the wrong zip code for the delivery address. I reached out to customer service multiple times to rectify the issue, but the response times were delayed. By the time I tried to pick up the package at a FedEx location, I was informed that the headquarters in HongKong had already requested the package to be destroyed, leading to the loss of my $48 USD order. Despite my efforts, YesStyle has been unwilling to compensate me, even with store credit. The online customer service team has been unhelpful in resolving this situation. I may need to seek legal advice to recover the funds lost. I am simply requesting store credit from YesStyle as a form of compensation for the destroyed package.

I placed an order for a cable charge cord protector on December 16th with expedited shipping. I have not received any emails or updates regarding the order, despite paying extra for three-day shipping to have it before Christmas. I am eager to know the status of my order. Thank you.

Hello, I purchased a Yuxi maxi dress in size L on December 17. My name is Carolina Doherty, and my address is 36 Elmete Drive, Leeds, LS8 2LA. The payment has been deducted from my account, but I have not yet received the dress. I made a typo in my email address; the correct email is [redacted] I am wondering about the status of the dress and when I can expect it to be delivered. Thank you. Regards, Carolina Doherty

Hello, I made a purchase of three items on February 27th, but I have yet to receive them. The estimated shipping date was April 3rd. I've been trying to track my order with the provided number, but it doesn't show any updates, making it unclear if it has even left the store or been delivered. I'm eager to receive my clothes before my upcoming trip, as I made sure to order them well in advance. My order number is [redacted]9.

I am reaching out on behalf of my daughter, under the email [redacted], regarding the delay in processing a return. The package was sent out on 8/11/22, and according to the USPS tracking, it reached its destination on 8/15/22. The total of the returned items is $65.46, and we are eagerly awaiting the refund. I am Lori Haar, the mother of the buyer, and I am stepping in to ensure this matter is resolved promptly. The delayed refund process, spanning over two months, is unacceptable, and I am requesting immediate action to rectify this situation. Thank you for your attention to this matter.

I need the correct address for returning an item. The wrong size was delivered, I ordered a large but a small was sent instead. The item is the high waist distressed skinny jeans with the code [redacted]. Please either send the correct size, large, or provide a refund for the purchase and shipping costs. The item was sent to Wendy Francis at 46 Gainsborough Road, Hayes, Middlesex, UB4 8NZ. My order number is [redacted]7, and my email is [redacted] I reached out to customer service on October 24, [redacted], but have not received a response yet. If I don't hear back soon, I will return the item to the address listed on the parcel, postcode UB8 2RT.

Hello, I encountered an issue with my recent orders on YesStyle. When making my purchase, I misunderstood the payment process and accidentally placed multiple orders thinking my card was not working, only to find out later that the payment occurs after order approval. I now have three pending orders that I would like to cancel due to the errors in ordering and lack of funds. I am concerned about being charged for these accidental orders. I kindly request the cancellation of order numbers [redacted]9 and [redacted]4 to avoid any financial trouble for my parents. I admit my mistake and apologize for not reviewing the payment details beforehand. I want to keep only one correct order instead of the mistakenly placed three. I appreciate your prompt assistance. Sincerely, Diana.

I placed an order with YesStyle a few weeks ago, but I have yet to receive my item. The delivery service they used has not provided any updates on the whereabouts of my parcel or whether it will be delivered. Unfortunately, there is no contact information available to reach out to them. According to their tracking site, on 02/12/[redacted], my parcel was listed as being delivered, but later it changed to "waiting for allocation." I am very frustrated by the lack of information regarding my parcel's location. I previously experienced great delivery service with other providers when ordering from YesStyle, so this current situation is disappointing and concerning. Additionally, I have been unable to find a working contact number for YesStyle.