There is a business called TruSmile located in Culver City CA that I went to have a con...

GetHuman-aolivest's customer service issue with Yelp from September 2019

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The issue in GetHuman-aolivest's own words
There is a business called TruSmile located in Culver City CA that I went to have a consultation on Friday the **th of August and the orthodontist had his assistant take Xrays of my teeth his assistant other assistant came and spoke with me in regards to financing and monthly payments and how much the total overall cost of the braces would be for two years which is how long I would have to buy the braces for and in the process of doing so I informed his assistance that I would only be able to afford to pay $** a month for the cost of the braces and she went back and spoke with Dr. Zamani and he informed his assistant that he would be willing to except $*** a month for which I told his assistant that I cannot afford to do that that I only receive so much from SOCIAL SECURITY a month and I do not want to overstep my financial situation and go above my means she said she completely understood and then I said OK thank you and walked out today I received a phone call from Dr. Zamani himself Asking how my experience was at the consultation that I had and I was the staff professional and so forth and I said yes they were because I would’ve review on yelp in regards to my situation in regards to experience his orthodontist office stating that the staff is very professional they were very nice that the orthodontist himself is very nice and very professional and that he quoted me $*** a month for the braces for being able to wear them for two years and then unfortunately I would not be able to go ahead with it simply because asking how my experience was at the consultation that I had and I was the staff professional and so forth and I said yes they were because I would’ve review on yelp in regards to my situation in regards to my experience at his orthodontist office stating that the staff is very professional they were very nice that the orthodontist himself was very nice and very professional and that he quoted me $*** a month for the braces for being able to wear them for two years and then unfortunately I would not be able to go ahead with it simply because I would not be able to afford $*** a month and that I had stated in his office that I didn’t want to go above and beyond my means and that my $** a month was firm and final and I wish them luck and that was it and basically I wrote my review as I stated FaceTime experience based on what I was told and based on what I had told them in terms of my financial situation and whatever seat from SOCIAL SECURITY and how much I get a month and only when I can forward to do each month and the fact the doctors o I would not be able to afford $*** a month and that I had stated in his office that I didn’t want to go above and beyond my means and that my $** a month was firm and final and I wish them luck and that was it and basically I wrote my review as I stated pay some experience based on what I was told and based on what I had told them in terms of my financial situation or whatever see from SOCIAL SECURITY and how much I get a month and only when I can afford to do it each month and the fact that doctor Zamani decided to contact me Because he was concerned that I would be influencing other people based on my review and that I would possibly be scaring them off thinking that he’s going to charge me $*** and I can’t afford to do that so therefore I’m not gonna go to him based on the review that this young woman left on yelp that’s not my issue that’s not my problem in anyone and everyone is entitled to leave their comments and opinions on yelp based on their experiences and if this orthodontist doesn’t like what I had written on yelp and that’s his problem but I do not need him contacting me directly to discuss the matter at hand and to discuss my review on yelp and to basically try and influence me instead of giving it three stars to basically up it to lose four or five because he so concerned about his business and other people seeing their review and being turned away by what I’ve said so like I said to him my review stands as it is I’m not going to be influenced by some orthodontist to review my yelp comment or two take it down or remove it just because he doesn’t like what I’ve had to say so I would appreciate if you could contact TruSmile and Explain to him that when one leaves comment on yelp based on their personal experience they are entitled to do so and that I am not going to be influenced by some young messages and stuff to do whatever he suggests or things I should do just because he doesn’t like when I’ve had to say

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Yelp

Customer service issue
Reported by GetHuman-aolivest
Sep 4th, 2019 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 1628 others
0 customers following this

Timeline

GetHuman-aolivest started working on this issue
Sep 4th, 2019 2:30am
GetHuman-aolivest indicated the issue is not fixed yet.
Sep 4th, 2019 6:40am

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