A potential customer (Rick H from Folsom CA) whom we chose not to do business with wrot...

GetHuman3140463's Remove a Review issue with Yelp from June 2019

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The issue in GetHuman3140463's own words
A potential customer (Rick H from Folsom CA) whom we chose not to do business with wrote a review about our company that is provably false. He tried to extort $**,*** from us and when we decided not to do business with this customer he wrote a false review. How can yelp allow this? It is completely unethical and inappropriate to allow this review to stay posted. *** month before a contract was to be signed Rich H. asked us to email a filled out copy of the contract to him for review, which we willingly did. He did have a few questions which we did address. One question the customer had was "what is coping?". In two separate emails I answered his questions by saying "coping is the the edge of the pool and in his application it would be concrete but concrete is not part of the pool contract. Coping would be included in his deck proposal from JLC". (JLC was his concrete contractor). On ******** we were scheduled to meet at **pm and sign the contract. Around **:**am (after having the contract for a full month) the customer emailed me and said "I believed coping was was included in the pool contract and that concrete was a completely different item... This makes you one of the most expansive pool contractors. I understand every business needs to make money and I firmly believe the items above will not cause you to lose money and still make a good profit. If you are firm on the pricing I'm afraid I will be moving on." At that time we realized the customer was trying to extort money from us and we had no desire to work with him. We replied "Giving you a $**,*** discount would absolutely cause us to lose money. We appreciate you taking the time to meet with us but we are firm on our price. Although we will not be building your pool you are more than welcome to use the sub-contractors we set you up with. We wish you the best with your pool construction." *At that moment we thought it was a done deal until later Rich H. wrote a bad and completely false Yelp review. **At this time we are asking Yelp to please remove the review. Or if you are interested in more facts I can email them or have a phone conversation with a representative. **The Review is written by Rich H. in Folsom, CA. Our Company is Advanced Pools in Rancho Cordova, CA. *If Rich H.'s review does not get removed by Yelp we will have to take legal action against the customer for slander and defamation of character. This is truly that last thing we want to do so please help us and the customer from moving in that direction. *Thank you for your time. *Jade Bieker

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Yelp

Remove a Review issue
Reported by GetHuman3140463
Jun 24th, 2019 - a year ago
Not resolved
Seen by 11 customers so far
Similar issue to 1376 others
0 customers following this

Timeline

GetHuman3140463 started working on this issue
Jun 24th, 2019 8:10pm
GetHuman3140463 indicated the issue is not fixed yet.
Jun 24th, 2019 8:21pm
GetHuman3140463 indicated the issue is not fixed yet.
Jun 24th, 2019 8:21pm
GetHuman3140463 indicated the issue is not fixed yet.
Jun 25th, 2019 10:25pm
GetHuman3140463 indicated the issue is not fixed yet.
Jun 25th, 2019 10:25pm
GetHuman3140463 indicated the issue is not fixed yet.
Jun 25th, 2019 10:25pm
GetHuman3140463 indicated the issue is not fixed yet.
Jun 25th, 2019 10:25pm
GetHuman3140463 indicated the issue is not fixed yet.
Jun 27th, 2019 8:36pm
GetHuman3140463 indicated the issue is not fixed yet.
Jun 27th, 2019 8:36pm
GetHuman3140463 indicated the issue is not fixed yet.
Jun 27th, 2019 8:36pm

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