The issue is still not resolved. I have no way to contact Yelp directly and cannot contact management as i am not a paying customer.
GetHuman2028100's customer service issue with Yelp from January 2019
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Top Tip from another customer
Most reviews are unable to be removed. We have had some success in reporting and removing reviews but most likely Yelp will only remove them if you contact the person that reviewed your company and ask them to remove it.
The issue in GetHuman2028100's own words
Get False review removed. ... My name is Kurtis Pitts. I have been a business owner* entrepreneur for ** years. The current corporation i own has been in business for almost * years. I have worked hard to promote my business for these * years and have many excellent * star reviews on the internet. Many on Yelp and Home Advisor too. I am a General Contractor, and since my typical project takes * weeks to * months...a review is a hard and lengthy process to earn.*Since i have been in business, Yelp has contacted me to advertize with them. I noticed after saying no for a year or so...some of my reviews dissapeared and were filed under a link titled" Not currently recommended". I called and questioned this as all the reviews were good to excellent with what was said in them. I complained by writing. To no avail. I eventually would see Yelps area code and not even answer the sales calls. Now, I have a review that is slanderous, fake, liable, defamatory and from someone located in San Francisco...I dont live in San Franciso! I live in San Diego. I wrote Yelp and disputed the review. The reviewer accuses me personally of drinking, smelling like alcohol and getting a DUI on the job! Completely false, from someone who does not live in my area, I have never met, never done any work for nor contracted with.*I messaged Yelp to appeal to them. This is what they wrote back to me with...*"Hello, *Thank you for reporting Jeff K.'s review of R** Construction Inc. We rely on community engagement to help keep Yelp useful, and we appreciate you bringing it to our attention. **After careful evaluation, we have decided not to remove this content. When reviewing user content, we look at a number of factors, including potential conflicts of interest, threatening or lewd commentary, and whether the content has been posted to the correct business page. If a review falls within the bounds of our tolerance for strong language, appears to meet our guidelines and reflects the user's personal experience and opinions, it is our policy to let the user stand behind their review.**Business owners can address any concerns or misunderstandings via their Business Account by posting a public comment or sending a message to the reviewer"*I have tried to report it a several times again( I also sent a response to the reviewer with no response) and I keep getting "Error messages" after writing lengthy responses. I can find no contact info* phone for management and I cannot find a contact email.*I have had the sales crew at this company harass me for years. Now i get this "Hate review" from San Francisco, (an area i dont work or live in) and they refuse to remove it? I am furious. I am ready to resort to complaining to every public legal entity i can find.*Please help me if you can...Thank you. Kurtis Pitts (***) ***-****
That if this is not fixed I will pursue with other measures.
Remove the Fake and slanderous review from someone who doesnt even live in my area.
I have nothing but * Star reviews anywhere else on the internet.
I will report to BBB, Consumer Affairs, etc., if this is not resolved soon.
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