Yahoo Customer Service Issues

Archive 115

The following are issues that customers reported to GetHuman about Yahoo customer service, archive #115. It includes a selection of 20 issue(s) reported October 3, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have some feedback regarding the content on Yahoo's news feeds. I've noticed the presence of scam ads that seem to be displayed without proper review, and the use of clickbait is also concerning. What worries me the most are the articles from sources like the Washington Examiner, which I don't consider legitimate. Having them on my news page, especially with a significant number of articles, is problematic. It's not just about differing opinions; it's about the potential harm to our democracy by promoting extreme views. I urge you to reconsider using such sources for news. - Scott S.
Reported by GetHuman6668447 on domingo, 3 de octubre de 2021 23:11
Hello, I am seeking assistance in recovering my Yahoo email account. The email was initially created for my Facebook account. However, due to memory issues stemming from a past operation, I have forgotten the password. Unfortunately, my phone, which contained the backup phone number for my email, was stolen. Hence, I am unable to retrieve the required code to reset my password. Your help in resolving this matter is greatly appreciated. Thank you.
Reported by GetHuman6678406 on miércoles, 6 de octubre de 2021 7:00
Hello, I am a long-time ATT/Yahoo email user trying to set up Outlook on my new HP computer. I keep getting an error message when trying to set it up automatically, stating, "Cannot log into IMAP server." The Microsoft site suggests I need an App Password due to two-step authentication. I attempted to follow the procedure in the article to get this password, but encountered issues as the buttons in Outlook did not work as described. Could you provide assistance on setting this up or contact me at [redacted]? Thank you, Jim Hagerty from Tiverton, RI.
Reported by GetHuman-jhagert on viernes, 8 de octubre de 2021 20:18
I received what appears to be a phishing email from Yahoo claiming they received a request from me to terminate my account. However, I did not make such a request. I attempted to report this to Yahoo, but the instructions I found online are not matching what I see in my email menu. The email is from [redacted] and it states that my account will be inactive in the next 48 hours unless I cancel the request. I want this issue resolved promptly. Thank you, Marjorie W.
Reported by GetHuman3509670 on sábado, 16 de octubre de 2021 23:35
I have been receiving daily emails from [redacted] since April [redacted]. They suddenly stopped coming last week. I emailed the owner of the site and found out that emails going to Yahoo! subscribers have been blocked. He said 7,[redacted] addresses are being blocked, while the remaining 21,[redacted] subscribers continue to receive emails through other services. This blog is a rare find enjoyed by over 28,[redacted] people worldwide. Why prevent the rest of us from continuing this enjoyment we’ve shared for a decade? The owner is puzzled by the block and seeks a resolution. Please reply to [redacted], and I will pass it on to the owner. Let's resolve this issue to resume receiving the dearly missed daily emails.
Reported by GetHuman-appookta on viernes, 22 de octubre de 2021 22:57
This afternoon, my [redacted] account was stolen and a fraudulent account was created using my information to ask for money. I have contacted Google to shut down the account and changed the passwords on both my Yahoo accounts. However, I am still unable to receive emails on my maribard@yahoo account, and the fraudster has taken over the account and deleted two months' worth of emails. I did receive a warning email on my [redacted] account mentioning the person's web address as 24.[redacted].43.[redacted]. I would appreciate your assistance in unlocking my [redacted] account so that I can start receiving emails again. I have verified that I can send emails from this account as I successfully sent one to [redacted] and received it. Losing access to my [redacted] account would be very inconvenient as it is my primary email account. Thank you for your help. Maria B.
Reported by GetHuman-maribard on martes, 26 de octubre de 2021 23:02
I believe my account has been compromised as my username is no longer recognized. Consequently, I am unable to reset my password and log in. I am reaching out to Yahoo in the hopes that they can assist in unlocking and recovering my account so that I can regain access to my emails. A few days ago, I received a potentially fraudulent email from what appeared to be a fake Yahoo address prompting me to upgrade my account. Although I deleted the email after previewing it, I did come across a notification indicating that there was an attempted login from Nigeria, which then disappeared.
Reported by GetHuman6751771 on jueves, 28 de octubre de 2021 4:58
I am facing difficulty accessing my old Yahoo account, which I need to manage another online account. Despite requesting a username recovery email, sent to my linked Gmail account, I am not receiving it. I have sought assistance on Google forums but haven't found a solution yet. My Yahoo account dates back to before [redacted]. Any help would be appreciated. Thank you.
Reported by GetHuman-romilly_ on viernes, 5 de noviembre de 2021 14:43
I need urgent assistance with my business email. My former office manager, who is no longer with the company, set up the email to receive the 2-step verification code. Unfortunately, I do not have access to this email as she took the company's password book with her. Even after resetting the password with AT&T, I am unable to log in as it requires the verification code sent to the inaccessible email. This email is crucial for client communication. AT&T confirmed everything is fine on their end and advised me to contact Yahoo tech support. Please assist me promptly. Thank you, P. B. US Lawns Email: [redacted] Phone: [redacted]
Reported by GetHuman6803043 on viernes, 12 de noviembre de 2021 22:34
Lately, I've noticed that I've been receiving notifications about attempted sign-ins to my email from different locations, Virginia being one of them. Thankfully, with two-factor verification, I've been able to block these attempts. Initially, I signed out of all my devices after the first incident and re-logged in with a security code. This recent occurrence has left me unsure of what steps to take next. I'll ensure my email settings remain unchanged and continue monitoring any suspicious activity. The two-step verification has proven to be a reliable security measure for me. I'm considering changing my email address but unsure of the necessity at this point.
Reported by GetHuman6805381 on sábado, 13 de noviembre de 2021 19:58
My comment was mistakenly deleted, which I believe was reported by someone named C. He engaged in multiple interactions after my initial comments. When I shared a definition proving him wrong, he likely reported me due to ego issues. Openweb, in charge of the comments, should have seen that I followed Yahoo guidelines. There should be consequences for falsely reporting comments. A feedback mechanism should be in place for those whose comments were removed erroneously. The discussion took place on 11/12/21 on the article "Georgia football star A. A. arrested on rape charge." While I won't reproduce the entire exchange, it's evident I didn't violate any rules. C responded to me asking about "mainstream" with a comment about "Faux" which I corrected. My reply explaining the term "faux" was deleted. I fail to see how this breaches Yahoo guidelines, especially when both C and I were discussing the term "faux."
Reported by GetHuman-iwoks on domingo, 14 de noviembre de 2021 20:30
I often encounter an issue on Yahoo! News while using my Windows PC where an advertisement pops up, making it difficult to read the news. The "X" button to close the ad does not work, affecting my overall experience with the site. I believe it is frustrating that ads obstruct the content I visit the site for. While I understand the need for advertisements, when they hinder access to the news, it becomes counterproductive. This problem has made me consider using Yahoo! News less frequently, which is disappointing as I generally enjoy the platform. I would like to resolve this issue to continue accessing the content without disruptions. Can you provide guidance on how to make the dismiss button for popup ads work effectively to enhance my browsing experience?
Reported by GetHuman6813000 on martes, 16 de noviembre de 2021 11:31
I have an email that I used many years ago named "[redacted]" I forgot the password and am unable to access it. When trying to log in, it requires a code sent to my old phone number, [redacted]8, which I no longer have. This email is also linked to my Facebook account that I can't access as I forgot the password. I made these accounts when I was young, and I really want to access my Facebook to retrieve old memories. Can anyone help me with this issue?
Reported by GetHuman-mongubat on jueves, 18 de noviembre de 2021 14:16
Hello, my name is Stefan Radoš. I have been trying to recover my old Yahoo email ([redacted]) for quite a while now but without success. I have exhausted all possible methods and am unable to contact customer support or pay for assistance. When I initially created the email account, I was young and my parents were not tech-savvy, so my security question and other details might be inaccurate. The only detail I recall is my mother's email, [redacted], which was used as the recovery email until [redacted]. This email ([redacted]) is significant to me due to sentimental value and various other reasons I won't elaborate on. I am reaching out in desperation, willing to provide any personal information, including passport photos, social media profiles, or other details required to verify my identity and reclaim my account. If you are unable to assist with this matter, kindly direct me to the appropriate contact for help, excluding phone support and paid services.
Reported by GetHuman6851471 on lunes, 29 de noviembre de 2021 1:28
Our company, Envirotech Vehicles, Inc., has recently updated its trading symbol from ADOM to EVTV. Despite the name change happening months ago, the Yahoo Finance profile for EVTV still displays the outdated name ADOMANI. The company profile section should be updated with the latest information from our press releases, which are available on the same page. I am looking for guidance on how to update this information on the Yahoo Finance page for EVTV. Additionally, I would like to know if it's possible to transfer press releases and SEC filings dated 11/16/21 from the old ADOM page to the current EVTV page. These documents are relevant to Envirotech Vehicles, Inc. Thank you. Mike Menerey, CFO.
Reported by GetHuman6861911 on miércoles, 1 de diciembre de 2021 17:02
I forgot my email password and couldn't complete the two-step verification because when my phone broke, I got a new number. I called customer service hoping to reset my password, but unfortunately, they provided no alternatives, not even security questions. My entire life is linked to that email, including my Apple ID, which I can no longer access. The first years of my son's life are documented in videos that I can't retrieve, and they are not saved elsewhere. I have had that email for over 15 years. Although my old phone number is known, it has been reassigned to someone else by the phone company. I have a valid USA Identification card and can correctly answer security questions if given the chance. Having another email as backup instead of just a phone number would have been helpful. I am desperate to regain access to all the crucial digital content from the majority of my life! 😭
Reported by GetHuman6864532 on jueves, 2 de diciembre de 2021 8:05
I accidentally dropped my iPhone while reading an email, and now I can't seem to find the email that was open at that moment. I have tried searching for it using the same keywords as before, but unfortunately, it doesn't show up. I have checked all my email folders, including trash, spam, and archive, just in case I accidentally archived it by swiping left. I would appreciate any guidance on how to locate this missing email. Thank you, Shilpa
Reported by GetHuman-rjeshani on jueves, 2 de diciembre de 2021 16:09
I no longer use a Yahoo account, and it's been over seven years since I had one. However, I keep getting emails forwarded from a fake Yahoo email address, pretending to be me. The email address in question is [redacted] I believe someone is impersonating me using this address to receive emails from my son. This is suspicious, and I need to figure out who is behind it to stop this behavior.
Reported by GetHuman6868229 on viernes, 3 de diciembre de 2021 5:49
I'm experiencing issues accessing my email account [redacted] Despite trying to reset the password, the new one I set isn't working. When I input my email, it changes to dggld3, which is not my email address. I require access to my original email as it's widely known by everyone I communicate with. I have important tasks to complete and need my email operational again. My previous phone number was [redacted], and my current number is [redacted]. Any assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman-arizmomm on viernes, 3 de diciembre de 2021 20:56
My Facebook account has been hacked, and I can't remember my password in Yahoo. Please assist me in recovering my Facebook account. I urgently need to regain access to my account. I am Dominic P. Dejumo from the Philippines, residing in Cavite City. Your help in recovering my account is greatly appreciated.
Reported by GetHuman6875094 on domingo, 5 de diciembre de 2021 3:51

Help me with my Yahoo issue

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