Yahoo Customer Service Issues

Archive 105

The following are issues that customers reported to GetHuman about Yahoo customer service, archive #105. It includes a selection of 20 issue(s) reported September 15, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I need the PIN number for my Yahoo mobile account to transfer my phone number back to AT&T. The Yahoo mobile service is incompatible with my phone. I have the account number and only require the four-digit PIN number. Please send it to me as I am struggling to navigate both Yahoo and AT&T. This issue has consumed an extensive amount of time and is very complex. Kindly provide the PIN number for account #[redacted]39 under Brian Ayers' name. I have been dealing with this for three days, spending about seven hours, and it seems insurmountable. I urgently need my phone to work as I am job hunting and facing financial challenges.
Reported by GetHuman5266983 on Tuesday, September 15, 2020 7:47 PM
I have been locked out of my Sky email by Yahoo. I had to create a new email with BT as my old email, [redacted], contains important data. My new email is [redacted] I am in my sixties and experiencing health issues. This problem occurred since 6th August when despite changing my password successfully, I couldn't log in and was prompted for a code sent to my old email, which I cannot access. Vital information is on my Sky account files. I have contacted Sky customer service three times, but they are unable to resolve the issue. Your assistance is appreciated. Thank you. - ME Fletcher
Reported by GetHuman5284692 on Monday, September 21, 2020 9:44 AM
After losing internet access during COVID-19, I purchased a laptop but forgot my Yahoo account password. I don't have a cell phone and my secure landline doesn't meet Yahoo's requirements for verification. I contacted Yahoo's "high priority service" and was instructed to get a cell phone or use a different email address. I tried setting up an Outlook account on Edge, which worked briefly until I was prompted for a cell phone number or alternative email for security. I then created a Gmail account, but it got blocked by Microsoft. It took me two months to find a way to set up a new email account without a cell phone. Eventually, both Outlook and Gmail allowed me to access my email accounts. However, I still face challenges trying to reset my Yahoo password through their "forgot password" system, which lacks an option to provide an alternative email. I attempted to create a new Yahoo email, but it requires a cell phone number, which I don't possess. As a volunteer for multiple non-profits relying on email communication, I hope to recover access to my Yahoo account: [redacted]
Reported by GetHuman-bruyeree on Thursday, September 24, 2020 2:21 AM
I have been experiencing email issues with my @att.net email hosted by Yahoo since this month (September [redacted]). Some legitimate emails are consistently being delivered to my Spam Folder on the webmail server. Even after marking them as "Not Spam" or setting up Filters to redirect them to the inbox, they keep getting moved back to Spam. It is frustrating that when I reach out to ATT, they refer me to Yahoo, which does not have a technical support phone number for me to seek help with this problem.
Reported by GetHuman5297444 on Thursday, September 24, 2020 7:07 PM
Hello, I am experiencing issues with scam emails reaching my Yahoo inbox instead of being filtered into the spam folder. There have been multiple fraudulent emails claiming to be from Paypal, which is concerning. Additionally, I am frustrated with the frequent password updates required by the Yahoo app. I do not store passwords on my phone, making this inconvenient, especially during work hours when I rely on the email app. Despite attempting to update the app this morning, it was unsuccessful. Furthermore, I encountered difficulty sending an email through the contact page due to an error message indicating an incorrect email address. These recurring problems have left me disappointed in Yahoo's service. I have been a Yahoo user since [redacted] but am contemplating switching to a different email provider due to these ongoing issues. Thank you.
Reported by GetHuman5299196 on Friday, September 25, 2020 9:04 AM
I am experiencing issues receiving emails from Etsy.com. A few months ago, my email account was compromised, leading to unauthorized purchases from various websites. After receiving refunds from my credit card company and updating my information on Walmart and Ebay, I am unable to receive password reset emails from Etsy at [redacted] Despite contacting Etsy multiple times, I have been advised to reach out to my email provider, Yahoo, to unblock Etsy's emails. I access my email through the Yahoo application using [redacted] as my address. I appreciate any assistance in resolving this matter. Thank you for your attention to this issue.
Reported by GetHuman5313950 on Tuesday, September 29, 2020 10:09 PM
I am attempting to access my email in order to reset a password for a game I have played. I have invested over a thousand dollars in this game, and my email displays my name. I am willing to provide identification credentials to verify ownership of this account, which is under [redacted] The old passwords I suspect are "minus50dkp," "m8n7s50d8p," "M8n7S50d8P," "M8n7S%)d8P," and may be related to [redacted] or gta4(gta5)[redacted], which I am unable to access. I used this account primarily for World of Warcraft. I believe an email for a password reset has been sent to this email for access to a donated video game account. My date of birth is July 27, [redacted]. The majority of the IP tracing for this account should point to Huntington, Indiana, and possibly South Carolina and Arizona, where I utilized this account for a game while in AIT for the Army. I dedicated my downtime hours to playing this game and now seek to regain access not necessarily to this email account, but to the game. However, access to this email account is essential to retrieve my gaming account. I am prepared to furnish a photo ID as proof of identification, which will contain the precise name of the main directory of this account: Daniel Dershem, [redacted]
Reported by GetHuman5329833 on Saturday, October 3, 2020 9:13 PM
Hello everyone, I wanted to share an issue I encountered with Yahoo Mail services. A friend attempted to email me but faced difficulties. He received an error message from his email server indicating delivery failure. This is the first time he has had trouble sending me emails despite years of successful communication until October 1st. I can receive emails from other contacts without any problems. My Yahoo email settings have remained unchanged for years. Despite reviewing Yahoo's email help articles, I have not found a resolution. Could someone clarify what went wrong and assist in resolving the problem so I can receive emails from the sender? My email: [redacted] Sender’s email: [redacted] Regards, Michal
Reported by GetHuman-ivmick on Thursday, October 8, 2020 5:57 AM
I am having trouble contacting Yahoo Customer Care in Germany regarding a specific issue. I would like to reach out to you for direct assistance. I recently sent an email to 14 recipients with correct addresses, but only 3 or 4 of them received it. Subsequently, on Oct. 7th at 11:46, I sent another email to a correct address that was not delivered and received a failure notice. However, when I resent the email later that day at 18:44, it went through successfully. I am unable to find an explanation for this inconsistency, and it has been frustrating. I would appreciate your guidance on how to resolve this issue. Thank you for your response.
Reported by GetHuman-gimique on Friday, October 9, 2020 9:55 AM
I had a Yahoo account that I haven't accessed in years. Facebook is asking me to confirm my identity, but I can't log in because I forgot my Yahoo password to retrieve my account. The phone number on my Yahoo account is no longer active. I really need to recover my password so Facebook can send me a verification code. I have a lot of crucial information on Facebook, and I need to access my Yahoo account, which is under the email address [redacted] Your help in this matter would be greatly appreciated.
Reported by GetHuman5350121 on Friday, October 9, 2020 3:04 PM
I've been struggling to locate where to ask a straightforward question. I'm curious when the "Comments" section will be reinstated. Was the plan to remove it permanently? Do you have a specific date for its return? I miss reading comments daily and sharing my thoughts occasionally. I'm thinking about switching to a different news source and steering clear of Yahoo. Thank you.
Reported by GetHuman5350384 on Friday, October 9, 2020 4:13 PM
Hello, I have an old Yahoo account with the email @yahoo.fr. Unfortunately, I can no longer access this account as Yahoo does not recognize the password I have stored in a notebook and confirmed on 12.12.[redacted]. When I tried to reset the password, Yahoo sent the recovery information to an old email address that has been updated from [redacted] to [redacted] To regain access to my Yahoo account, I need Yahoo to update the recovery email address or provide alternative recovery options. I appreciate your help in resolving this issue so I can access my old Yahoo account. Thank you.
Reported by GetHuman5350565 on Friday, October 9, 2020 5:04 PM
Dear Sir/Madam, My name is Irfan Habib. A few years ago, I created a Yahoo.com account to make a Facebook account. Unfortunately, I have forgotten the password for that account, as well as the recovery email address. I also no longer have access to the mobile number I used for account recovery. Now, I need to recover my Yahoo.com account in order to sign in to Facebook on my new phone. Facebook is sending a verification code to my Yahoo.com account, which I am unable to access. Please assist me in recovering my account. Thank you, Irfan Habib
Reported by GetHuman-ihabib on Friday, October 9, 2020 10:05 PM
Subject: Assistance Needed in Account Recovery Dear Sirs, I am reaching out concerning my account under the user name and domain [redacted], opened a few years ago. I used to access my account without entering my password each time. Recently, when attempting to log in, the system prompted an additional verification via my phone, which I am unable to proceed with due to using a number from when I lived abroad. I have crucial information stored in this account that I now urgently need, but I am encountering difficulties recovering it through the available options, as I no longer have access to the linked email and phone numbers. Your assistance in helping me regain access to my account would be greatly appreciated, and I am willing to cover any associated service fees that may apply. I eagerly await your response. Thank you in advance. Best regards, David Ocana
Reported by GetHuman-juanocan on Sunday, October 11, 2020 7:55 AM
Hello! I am currently accessing my Yahoo email through Outlook on WINDOWS 10. Yahoo has sent me an email notifying that they will no longer support outdated sign-in methods for third-party applications after October 20, [redacted]. They have suggested three options to keep my inbox secure: 1. Use the Yahoo Mail app for iOS and Android or go to mail.yahoo.com. 2. Follow specific steps based on my current third-party email application (like iOS Mail, Gmail, Samsung Mail, etc.). 3. Generate a unique password for my non-Yahoo email app to continue syncing securely. I would appreciate any advice on how to proceed with this change.
Reported by GetHuman5365306 on Wednesday, October 14, 2020 10:09 AM
I am experiencing ongoing abuse on Yahoo's Social Site, particularly on Football Threads, due to my remarks about Liverpool FC. Despite blocking multiple usernames, such as neo the assehole and neo the charlatan boob, the abuse persists. Even after reporting the issue to Yahoo multiple times, nothing has been done. Yahoo should intervene to create a safer online environment. The lack of action is distressing, especially since Yahoo claimed to be working on improvements. I urge Yahoo to address this issue promptly to prevent further harassment.
Reported by GetHuman-neovdown on Thursday, October 15, 2020 11:37 AM
I attempted to log into my Yahoo account on my cell phone, but it kept rejecting my password, claiming it was invalid. Despite using the correct password, this happened twice. When I tried the "forgot my password" process and entered the 5-digit code, I encountered the same issue. Contacting customer service, I was directed to an engineer who requested access to my computer, which I declined. I was then led to an ad page for Just Ask and decided to disconnect at that point. Despite leaving a message during a callback attempt, I have not received a response. Later on, I discovered I was locked out of my account for 24 hours. I simply wish to regain access to my emails and password, along with an uncomplicated way to recover it in case of forgetting. Roger
Reported by GetHuman-rogrueck on Sunday, October 18, 2020 12:25 AM
After experiencing numerous intrusive pop-ups, I installed a blocker only to find myself downgraded to a basic Yahoo mail version with ads. Attempting to upgrade to the ad-free version has been frustrating. The payment process is flawed; every time I reached the CV number input, the page went blank. Recently, after entering all details, I faced a "failed to purchase" message upon clicking "Start free trial" with no explanation. The payment page and customer service seem unreliable as no resolution has been found despite various attempts and using external help services.
Reported by GetHuman5387174 on Tuesday, October 20, 2020 8:00 PM
Subject: Login Issue - Need Assistance Dear Customer Support Team, I have been encountering continuous errors while attempting to log into my Yahoo account over the past three days. Even my secondary Yahoo account faces the same issue, as do some of my friends' accounts. Could there be a technical glitch causing this problem? My Yahoo email address is: [redacted] I have had this Yahoo account for seven years without any prior issues. Your prompt help in resolving this matter would be greatly valued. I look forward to hearing from you soon. Thank you, Dr. R V Fernandes Please contact me at [redacted] for any updates.
Reported by GetHuman-rayanvin on Thursday, October 22, 2020 10:54 AM
I received an email from Yahoo on 20.10.[redacted] to "[redacted]" regarding setting up a new email account on Thunderbird. I followed the instructions provided. However, I am unable to access my email account with the password I remember. Although I recall the first security question, I have forgotten the second one as I haven't used it in many years. I am unable to use my mail account now. What steps should I take to verify my identity and regain access to my account?
Reported by GetHuman-rainerha on Thursday, October 29, 2020 3:03 PM

Help me with my Yahoo issue

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