I am Power of Attorney for my uncle who is ** and quarantined inside an assisted living...

GetHuman-ctoddwi's Account Access issue with Yahoo from August 2020

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The issue in GetHuman-ctoddwi's own words
I am Power of Attorney for my uncle who is ** and quarantined inside an assisted living facility. He is very difficult to reach by phone as he can't hear the phone, or forgets how to work it. **I'm trying to research what appear to be fraudulent charges on his checking account. The company who charged him multiple times this month has an automated response that says all documentation was sent to him by email, but I can't access his email even though I have the username and password because Yahoo doesn't recognize my PC's IP address. They are texting his phone to verify ID* obviously, that doesn't help.**How can I reach a person who can use my POA to circumvent all this so I can act on his behalf and stop this company from stealing from him?

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Yahoo

Account Access issue
Reported by GetHuman-ctoddwi
Aug 6th, 2020 - 7 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 15138 others
0 customers following this

Timeline

GetHuman-ctoddwi started working on this issue
Aug 6th, 2020 2:27pm
GetHuman-ctoddwi indicated the issue is not fixed yet.
Aug 7th, 2020 11:57am
GetHuman-ctoddwi indicated the issue is not fixed yet.
Aug 7th, 2020 11:57am

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