I can not log in to my mail account @ yahoo.com.*Mail address known.*Password known.*BU...

GetHuman3784376's customer service issue with Yahoo from October 2019

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The issue in GetHuman3784376's own words
For this constellation (email address known, password known, phone number is no longer available) there is no help. It looks like the email account is lost.*It is not possible to deposit a different phone number or email address if you do not have access to your own account. Because it is only possible within the account to change this data. However, this requires a successful login.**If you lo... ... I can not log in to my mail account @ yahoo.com.*Mail address known.*Password known.*BUT: I have problems with the two factor authentication. The stored mobile number does not exist anymore. Therefore, I can no longer enter the required code. A second e-mail address has not been stored in the master data. How can I enter a different mobile number so that the code can be sent to me so that I can authenticate myself correctly.**For this constellation (email address known, password known, phone number is no longer available) there is no help. It looks like the email account is lost.*It is not possible to deposit a different phone number or email address if you do not have access to your own account. Because it is only possible within the account to change this data. However, this requires a successful login.**If you lost the phone number, then you have completely lost. Two-factor authentication makes it possible.**The would-be hotline from India for Yahoo issues cashes money and sends the standard help links from the Yahoo page. This hotline is completely useless and a rip-off.
Goal of the solution: Enter new mobile number. A postal verification can be requested or carried out. But this option is not offered.
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Yahoo

Mailaccount
Customer service issue
Reported by GetHuman3784376
Oct 17th, 2019 - 3 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 146235 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder

Timeline

GetHuman3784376 started working on this issue
Oct 17th, 2019 8:03pm
GetHuman3784376 indicated the issue is not fixed yet.
Oct 18th, 2019 7:33am

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