We found out there was fraud activity on some of our accounts so we are changing the pa...

GetHuman3087113's customer service issue with Yahoo from June 2019

Help with my Yahoo issue
First: share to improve GetHuman3087113's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3087113 may need:
Email on Account, Username, Password, and Name of Account Holder
The issue in GetHuman3087113's own words
We found out there was fraud activity on some of our accounts so we are changing the passwords on all of our accounts. We have one account, *****@***.com, that we try to change the password(we do not know that password due to that employee is no longer with the company) and it will not let us. A few times I have gotten in to put the code sent to one of our work numbers on file and then after it says "success" I go to "change my password" and it kicks me into another of our yahoo accounts(larry@*****@***.com) and we are back to the start and still cannot access*change the password on *****@***.com. Please let me know how we can fix this to change the password and make our *****@***.com account secure.

GetHuman3087113 did not yet indicate what Yahoo should do to make this right.

How GetHuman3087113 fixed the problem

We are waiting for GetHuman3087113 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Yahoo's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Yahoo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Yahoo

Customer service issue
Reported by GetHuman3087113
Jun 14th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 126226 others
0 customers following this

Timeline

GetHuman3087113 started working on this issue
Jun 14th, 2019 4:18pm
GetHuman3087113 indicated the issue is not fixed yet.
Jun 14th, 2019 8:26pm

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies