We found out there was fraud activity on some of our accounts so we are changing the pa...

GetHuman3087113's customer service issue with Yahoo from June 2019

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The issue in GetHuman3087113's own words
We found out there was fraud activity on some of our accounts so we are changing the passwords on all of our accounts. We have one account, *****@***.com, that we try to change the password(we do not know that password due to that employee is no longer with the company) and it will not let us. A few times I have gotten in to put the code sent to one of our work numbers on file and then after it says "success" I go to "change my password" and it kicks me into another of our yahoo accounts(larry@*****@***.com) and we are back to the start and still cannot access*change the password on *****@***.com. Please let me know how we can fix this to change the password and make our *****@***.com account secure.

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Customer service issue
Reported by GetHuman3087113
Jun 14th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 126226 others
0 customers following this


GetHuman3087113 started working on this issue
Jun 14th, 2019 4:18pm
GetHuman3087113 indicated the issue is not fixed yet.
Jun 14th, 2019 8:26pm