re: ******@***.com*Yahoo asks: *Hi,*Thank you for getting back to us.*Unfortunately, we...

GetHuman-encorepr's customer service issue with Yahoo from May 2019

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The issue in GetHuman-encorepr's own words
re: ******@***.com*Yahoo asks: *Hi,*Thank you for getting back to us.*Unfortunately, we are unable to help you recover your account if you wouldn't be providing us the required information.*Yahoo takes account security and privacy very seriously. For your account's protection, we won't be able to assist if you won't help us to verify that it is the account holder that we are speaking with.*Try to remember the info as it was when you last used your account:** Please provide names of companies, websites, or organizations that send you regular emails. Answers that are very common such as Facebook, Amazon, eBay, etc are not accepted.* Names of custom folders that you have created in your email account. These are not default folders like Inbox, Sent, Trash, but rather folders you set up that are unique to your account.**If you're unable to provide this info, you do have the option of opening a new account.*I’m looking forward to your reply!*Regards,*Erwin*Yahoo Customer Care**My reply: *Come on!!!!!*I entered my passwords but your company asks me for a security number. I receive the SMS*MMS with the security number (sent to ** ** ** ** **).*It doesn't work.*I try again, and it doesn't work.*Please reread my email.*I cannot answer your questions any better than that!*I have many professional email accounts. How am I supposed to remember the "folders" that I created and used more than ** years ago!*The problem is technical.*And it's a problem for Yahoo to solve, not me.*If not, drop the security number as I've proven to you that I know the password and I am the owner of the telephone number linked to the account.*I mean.... come on, get real!

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Yahoo

Customer service issue
Reported by GetHuman-encorepr
May 18th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 120550 others
0 customers following this

Timeline

GetHuman-encorepr started working on this issue
May 18th, 2019 11:16am
GetHuman-encorepr indicated the issue is not fixed yet.
May 20th, 2019 9:44am

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