Dear Customer Care,**I have previously contacted your help center twice, but my case is...

GetHuman-zanetaba's Account Access issue with Yahoo from April 2019

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Before contacting them, items GetHuman-zanetaba may need:
Email on Account, Username, Password, and Name of Account Holder
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-zanetaba's own words
Dear Customer Care,**I have previously contacted your help center twice, but my case is still unsolved. (Case: ********). Recently, I purchased a new laptop and tried to sign in to my Yahoo account on my new device and was not able to. After entering my login, I was requested to enter two digits of a phone number that is no longer existing. Therefore I cannot receive the recovery code and sign in. This email is quite important to me as my household bills are all sent to this email. I contacted the help center which responded with "I'm sorry but it looks like I don't have enough info on this account to securely verify your identity as the account owner. Because I can't confirm it's your account, I won't be able to help you with this particular Yahoo ID. I recommend creating a new Yahoo ID at login.yahoo.com" .** I STILL CAN ACCESS MY EMAIL FROM MY OLD DEVICE AND ABLE TO ADD RECOVERY DETAILS. When I went to the account settings, there was simply NO WAY TO ENTER recovery details. The help center however, has closed my case and adviced to open a new account.***I am deeply upset by such response. I have a big backlog in my email inbox from my household bills, and landlord, it is an important point of contact for me and I would not like to get a new email. IHAVE MY YAHOO ID AND MY YAHOO PASSWORD . Is there not a way to sign in by using my password? Is there a way to add recovery data after I sign in with my password? The phone number is no longer existent, and I fail to believe there are no alternative ways.***I would be forever grateful, if you could help me with this matter.**Please do not sent the template your previous two colleagues sent.**Kind regards,**Zaneta Bachvalova

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Yahoo

Account Access issue
Reported by GetHuman-zanetaba
Apr 8th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 110896 others
0 customers following this

Timeline

GetHuman-zanetaba started working on this issue
Apr 8th, 2019 8:15pm

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