Yahoo Customer Service Issues

Archive 58

The following are issues that customers reported to GetHuman about Yahoo customer service, archive #58. It includes a selection of 20 issue(s) reported April 1, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am a Yahoo Business customer experiencing a delay in receiving emails on my Yahoo address. It has been over 24 hours, and despite some successful sends, I have not received most emails, except for one and a 'sign-in attempt' notice this morning (which was from me using a different computer). I can send emails without any issue. I am concerned about missing important emails sent to me during this period.
Reported by GetHuman-petraanj on Isnin, 1 April 2019 pukul 11.41
I need to send an 80MB attachment via email, but I keep getting an error message stating it exceeds the 25MB limit. After clicking "OK," nothing happens, and I've tried twice with the same outcome. It's been about 25 minutes now, and I have other tasks to attend to. I'm curious about the upcoming support for large attachments mentioned in the message. I wasn't aware that the notice regarding help coming soon wasn't from Yahoo but from GetHuman. I'm uncertain about the solutions available and would appreciate any assistance Yahoo can provide on this matter.
Reported by GetHuman-tngoudys on Isnin, 1 April 2019 pukul 20.25
I have received the email below. Is this legitimate or is there a genuine issue with my account? VERIFY THIS EMAIL ADDRESS TO AVOID IMMEDIATE CLOSURE We have noticed multiple logins from different devices to your account with numerous password errors. Due to this suspicious activity, your account will be suspended if you do not verify your information. Please reply with the requested details promptly to prevent permanent closure and loss of email services. We apologize for any inconvenience. To manage your account after verification: 1. Create an archive to store large attachments on your PC. 2. Utilize filters to auto-delete junk e-mails. 3. Clear out Junk and Deleted folders regularly. Sincerely, Yahoo! Member Services Copyright © [redacted] Mail! Inc. (Co. Reg. No. [redacted]D) All Rights Reserved. Intellectual Property
Reported by GetHuman-ckirik on Isnin, 1 April 2019 pukul 21.46
Many Yahoo users encounter the issue of unresponsive Yahoo mail from time to time. It can be frustrating when you can't perform tasks while your account is open but unresponsive. If you experience this problem, you can reach out to the Yahoo helpline at 1-[redacted], regardless of your location in the country. A qualified engineer will promptly and effectively resolve your issue. Visit assistanceforall.com/services/email-support/yahoo-support/ for more information.
Reported by GetHuman2662078 on Isnin, 1 April 2019 pukul 22.42
I have been unable to access my Yahoo email for at least five years. After breaking up with my ex-girlfriend years ago, she changed my recovery email, password, and possibly more. This email has been crucial for years, holding many important accounts and emails. I can provide proof of ownership by answering personal questions from when the account was created, security questions, linking my current Facebook account associated with this email, providing a photo of my CA driver's license, or even FaceTiming to verify my identity. Despite asking my ex for the password, she claims to have forgotten it in a fit of anger when she changed it. Please assist me in recovering my account. Thank you.
Reported by GetHuman-luismgs on Selasa, 2 April 2019 pukul 02.31
Hello, I am the commissioner of our Fantasy Baseball league, and we are experiencing issues with our waivers not processing as scheduled on Sunday using FAAB. This has caused a delay in adding players until Thursday. Additionally, on March 28th, we were unable to add players even though it was a designated add day. I have attempted to contact support via chat and email, but have faced unavailability and challenges sending emails to my desired address, [redacted] I kindly request that our waivers process tonight, preferably retroactive to Sunday at midnight. I am displeased with the lack of responsiveness from Yahoo Fantasy Customer Care via Twitter, as their assistance did not address the problem effectively. If there is no immediate solution, I propose at least having visibility of the FAAB bids to manually assign players and manage budgets. Please reach out to me promptly via email at [redacted] or by phone at [redacted] to discuss the issue. Thank you.
Reported by GetHuman2663692 on Selasa, 2 April 2019 pukul 03.12
Our league's waiver process, which was set to run via FAAB on Sunday, did not go through after we submitted our bids. As a result, we're now unable to make additions until Thursday. We encountered a similar issue on Thursday, March 28th, when we couldn't add players despite it being our designated add day. I'm eager for the waivers to process promptly, with retroactive effect to last Sunday at midnight to avoid losing any more time. Despite numerous attempts, I've been unable to reach customer support via chat or email, either failing to get through or facing unhelpful responses from the Yahoo Fantasy Customer Care Twitter account. I would appreciate clarification on the FAAB bids, allowing me to manually assign players and adjust budgets, yet this remains impossible. I'm feeling quite frustrated about this situation and have been struggling all day to get assistance. I kindly request a response to my email at [redacted] While I would prefer a phone call ([redacted]) for a more personal explanation of my issues and potential solutions, any form of prompt assistance would be greatly valued.
Reported by GetHuman2663692 on Selasa, 2 April 2019 pukul 03.12
I am experiencing difficulty accessing my Yahoo account under the email [redacted] I have forgotten my password and am unsure if the one I remember is correct. When I attempt to log in, an OTP is sent to my old mobile number ([redacted]), which I no longer have access to. Unfortunately, the device I used to log in is also lost, so I am unable to proceed past the OTP step. I urgently need to access some important emails. Any assistance on how I can verify my identity to regain access would be greatly appreciated.
Reported by GetHuman2664009 on Selasa, 2 April 2019 pukul 04.57
I have forgotten the password and security questions for my old email account, which is the oldest one I've ever had. Unfortunately, I can no longer access its recovery email as both my emails are connected to each other. The phone number associated with this account is also no longer in use. The email addresses in question are: [redacted] (my oldest email) and [redacted] (my alternate email, linked to my oldest one). Each email serves as the recovery email for the other. I am unable to retrieve the passwords for either of them due to this issue.
Reported by GetHuman-cloud_st on Rabu, 3 April 2019 pukul 01.11
I have been trying for years now to regain access to my former main Yahoo account, [redacted] I remember the password, but due to creating the account as a young teenager and not having access to the original computer, I am unable to answer the security questions related to my fictional character, Zero Takaida. The emails I receive are mainly video game newsletters and ads, along with some from Facebook related to accounts named Akira Takaida and Adrian Monochrome Roman. These details, along with the fact that the account was created in Staten Island, NY, should help verify my identity. Please help me regain access as I have important accounts linked to this email.
Reported by GetHuman2671783 on Rabu, 3 April 2019 pukul 10.39
Every time I'm on a computer, a verification page pops up asking for the first 2 digits of my cell phone number to send a code. However, cell phones are not allowed in the area, causing the code to expire by the time I retrieve it. I prefer not to involve the front desk to access my cell phone for verification. My email, thankfully, automatically opens on my phone. I'm unsure if I unintentionally activated this security process. How can I remove these security measures from my email account to access it from any computer without these verification steps? It's quite frustrating.
Reported by GetHuman2672479 on Rabu, 3 April 2019 pukul 13.35
I am unable to access my account "[redacted]," which is an old account that I value. The error message suggests there may be suspicious activity due to my long absence from the account. My recovery email on rediff is also inaccessible as I haven't used it in years. Unfortunately, I no longer have access to that email either. Rediff is requesting payment for account recovery, which I am willing to do, but I need assistance. I can provide any necessary proof of identity. I still remember my password, and during the account setup, there was no requirement for a recovery phone number. Please assist me in regaining access to my account.
Reported by GetHuman2674023 on Rabu, 3 April 2019 pukul 17.04
I've been locked out of my Yahoo account and can't remember the password. Unfortunately, I don't have access to the phone number linked to my account for verification. The Yahoo help center link provided was not helpful as the issue cannot be resolved online. Please send a password reset link to my Gmail account and allow me to update my phone number. This is time-sensitive. My Gmail ID is [redacted]
Reported by GetHuman2672037 on Khamis, 4 April 2019 pukul 06.00
Hi Yahoo, I am Abhishek Raj, and I used to have an old Yahoo account with the ID [redacted] My Facebook account was linked to this Yahoo ID. Unfortunately, I recently lost my mobile phone and cannot remember my Facebook password. I tried to recover my Facebook account using the Yahoo ID [redacted] However, this Yahoo account is linked to the phone number [redacted], which I lost with my phone. This number belonged to Tata Docomo (India), but since they have closed their stores in India, I cannot recover my lost number. As a result, I am unable to recover both my Yahoo account ([redacted]) and my Facebook account linked to it. Please assist me with resolving this issue. Thank you, Abhishek Raj
Reported by GetHuman2679978 on Khamis, 4 April 2019 pukul 15.18
I am experiencing difficulties with my Yahoo email account. During the early hours of April 4th around 3:00 AM, I noticed a significant loss of functionality in my inbox. Currently, I can only view new unopened messages received today, with the rest of my inbox appearing blank. There are several limitations I am facing: 1. Inability to view any emails other than the new ones visible. 2. Unable to select emails by using the checkmark on the left. 3. Incapable of replying to or forwarding emails. 4. Missing access to my folders and the emails stored within them. Despite these issues, I can still read new emails. The problem also extends to my second Yahoo account, "prudence_anderling." Your assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman-availeth on Khamis, 4 April 2019 pukul 17.23
I have been enjoying YahooSports Fantasy Football for many years now. I would like to share some ideas for improvement as a product developer. Can you please guide me on the correct process or point me to the right person to submit my ideas to? Thank you, Noel G. [redacted] PS - I received this feedback from Allan Chui, EA Sports SR Manager, Global Brand Management, regarding my innovation for fantasy football: "That is a pretty cool innovation as a fantasy player myself." "I think those sites would love this type of innovation." "My only question is wouldn’t this be better if the fantasy sites actually developed this feature on their own? I get how Madden is a way to do that but you’ll probably get more use of it’s done at the actual site such as NFL, Yahoo, CBS, etc."
Reported by GetHuman2681077 on Khamis, 4 April 2019 pukul 17.40
I am unable to access my old email account as I don't have access to the alternate email or phone number linked to it. I am also unable to recall the old password, which is causing difficulty in accessing other accounts linked to the old email. As a result, I have created a new email address. Old email account I can't access for password reset: [redacted] Username: ashleyakers936 Old password: UNKNOWN Account holder/owner: Ashley Akers New email created due to the inability to access the old account: [redacted]
Reported by GetHuman2681414 on Khamis, 4 April 2019 pukul 18.24
I am having trouble accessing my account as my ex-girlfriend changed my password. I previously used her computer to log in since I didn't have one at the time due to filing my taxes and accessing personal information through my email. Despite her denials, I am certain she changed the password as I remember it. Being unable to access my account has caused me significant distress over the years, and it is concerning to think about someone having access to my email. My email address is [redacted] I would appreciate any guidance on resetting the password and reclaiming my account. I am prepared to verify my identity as the legitimate account owner. Thank you for your assistance. Regards, Pedro D. Jr.
Reported by GetHuman2687076 on Jumaat, 5 April 2019 pukul 16.25
Since Yahoo updated their system, I have been locked out of my account. I never set up two-step security and was content with my usual password, which I've used for years and still remember. It's confusing why I can't log in using it now. Unfortunately, I made a mistake when entering my email address; it should be [redacted], but I accidentally typed [redacted] I also no longer have access to my old email account. The phone number associated with my account is outdated by about 7 years. I've struggled to regain access to my account through various websites and haven't received any help. My last resort may be to seek out and pay a hacker for assistance. Yahoo could easily resolve this by allowing me to log in with my usual password without the two-step verification, as I can't receive or verify any codes due to outdated and incorrect details.
Reported by GetHuman-kyleains on Jumaat, 5 April 2019 pukul 16.37
My Yahoo account was functioning well on my mobile device until late last year. When I tried to log in, I received a message prompting me to enter correct credentials. Despite using the correct password, I couldn't access my account as it indicated it would be closed. After following the instructions and changing the password, I still encountered issues with sign-in and verification. Although it showed that my email accounts were accessible, error messages prevented further action. Currently, the Yahoo mailbox displays a syncing error message for several hours, stating correct credentials are needed. Notably, I can access my account without issues through my web browser.
Reported by GetHuman-jeansatc on Sabtu, 6 April 2019 pukul 11.28

Help me with my Yahoo issue

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